MSRA Issue RRS feed

  • Question

  • I am doing a test.

    I have created a domain user account and added the domain user account to the one of  local system (Client) Guest Group.

    After this, when i am running MSRA, iam getting the below mentioned message.


    "There was a problem starting remote assistance. Remote assistance is unavailable for the current user account. if you are using a windows guest account try logging in with another account. if you are not using a guest account , try restarting your machine."


    Please note that i am able to use MSRA with other user accounts.



    Hamza kPK

    Thanks and Best Regards Hamza kPK
    Wednesday, July 7, 2010 12:17 PM

All replies

  • Because you have added the domain account to Guest group. Accounts in Guest group does not allowed to use Remote Assistance. The error message has explained clearly.
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Arthur Xie Friday, July 16, 2010 8:47 AM
    • Unmarked as answer by Hamza kPK Tuesday, July 20, 2010 11:48 AM
    Friday, July 9, 2010 8:21 AM