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OWA error Couldn't find a base theme RRS feed

  • Question

  • After applying update rollup 6 for exchange 2010 sp 1 webmail no longer works. we get the following error

    Outlook Web App didn't initialize. If the problem continues,
    Couldn't find a base theme (folder name=base)




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    Stonecold31666

    Monday, March 26, 2012 10:48 AM

Answers

  • A very common reason is as described here:

    PROBLEM
    After installation of Exchange 2010 Rollup update the Outlook Web Access is broken.

    CAUSE
    The Exchange Rollup update was installed without elevated administrative privileges. The setup will not report any problems but it will not install properly, causing OWA to fail.

    SOLUTION
    Reinstall the Rollup update with elevated priviledges:

    Start the Command prompt by right clicking it and selecting Run As Administrator.
    Re-run the Exchange 2010 Rollup Update.

    FAQ 000072 - OWA does not work after Exchange Server 2010 update rollup installation
    http://www.exchangemaster.net/index.php?option=com_content&task=view&id=139&Itemid=57&lang=en


    MCTS: Messaging | MCSE: S+M

    • Proposed as answer by Mr XMVP Monday, March 26, 2012 11:38 AM
    • Marked as answer by stonecold31666 Monday, March 26, 2012 11:47 AM
    Monday, March 26, 2012 10:55 AM

All replies

  • A very common reason is as described here:

    PROBLEM
    After installation of Exchange 2010 Rollup update the Outlook Web Access is broken.

    CAUSE
    The Exchange Rollup update was installed without elevated administrative privileges. The setup will not report any problems but it will not install properly, causing OWA to fail.

    SOLUTION
    Reinstall the Rollup update with elevated priviledges:

    Start the Command prompt by right clicking it and selecting Run As Administrator.
    Re-run the Exchange 2010 Rollup Update.

    FAQ 000072 - OWA does not work after Exchange Server 2010 update rollup installation
    http://www.exchangemaster.net/index.php?option=com_content&task=view&id=139&Itemid=57&lang=en


    MCTS: Messaging | MCSE: S+M

    • Proposed as answer by Mr XMVP Monday, March 26, 2012 11:38 AM
    • Marked as answer by stonecold31666 Monday, March 26, 2012 11:47 AM
    Monday, March 26, 2012 10:55 AM
  • That worked . thank you

    Stonecold31666

    Monday, March 26, 2012 11:47 AM