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SCSM Console - Drag&Drop Screenshots at Incident RRS feed

  • Question

  • Hi there,

    is there a efficient solution for dragging&dropping screenshots at an incident. Our servicedesks uses screenshots a lot to clarify problems. By now, the only option in scsm 2012 is to take the screenshot, save it locally and append it to the incident by search locally. This costs a lot of time. 

    Is there a way to just drag&drop screenhots? Does anyone have a task for that and how does it work? I guess Im not the only person with such an issue, since taking screenshots at servicedesks is kind of usual.

    thanks in advance!


    • Edited by steblu Tuesday, September 11, 2012 11:19 AM
    Tuesday, August 28, 2012 2:59 PM

Answers

  • may be help for you

    http://gallery.technet.microsoft.com/SCSM-Paste-attachment-from-f08cd41b

    • Marked as answer by steblu Friday, October 26, 2012 6:29 PM
    Thursday, September 20, 2012 7:02 AM

All replies

  • well i guess it does not work. microsoft should provide a solution for that!
    Tuesday, September 11, 2012 11:19 AM
  • may be help for you

    http://gallery.technet.microsoft.com/SCSM-Paste-attachment-from-f08cd41b

    • Marked as answer by steblu Friday, October 26, 2012 6:29 PM
    Thursday, September 20, 2012 7:02 AM
  • Thanks!! It works... not the best solution, but it works for the beginning!

    Wondering why MS doesnt provide something similar out of the box!

    Friday, October 26, 2012 6:30 PM
  • steblu, can you suggest how to improve this solution?

    SCSMSolutions
    email: freemanru (at) gmail (dot) com

    Monday, October 29, 2012 10:24 AM