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Can anyone do "health checkup"? Laptop got very slow RRS feed

  • Question

  • My laptop has got very slow since last few days.  My Acer TravelMate 4335's configuration is Core 2 Duo and 2 GB RAM.  

    I can see in Task Manager that without any applications running CPU consumption is 60-70% and with Chrome running it goes to 100%

    Can anyone help me on this please? Do I need to upload any diagnostic files?

    Thanks!


    hi

    Friday, March 11, 2016 10:19 AM

Answers

  • Hi NiravNirav,

     

    Based on your description, I want to confirm that which system have you used? Have you made any changes before the issue occurred?

    I suppose that you are using Windows 7.

     

    First of all, let’s try to perform a clean boot and check the result.

    How to perform a clean boot in Windows: https://support.microsoft.com/en-gb/kb/929135

     

    Then we may try to use performance troubleshooter to narrow down the issue. Please refer to the link:

    Optimize Windows for better performance:

    http://windows.microsoft.com/en-us/windows/optimize-windows-better-performance#optimize-windows-better-performance=windows-7

    Best Regards,

    Tao


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    • Proposed as answer by Tony_Tao Wednesday, March 16, 2016 7:17 AM
    • Marked as answer by NiravNirav Wednesday, March 16, 2016 9:57 AM
    Monday, March 14, 2016 12:51 PM
  • Please run a system file check (SFC) & DISM  if you are on win 8 or higher

    All instructions are in our Wiki article below...
    Should you have any questions please ask us.



    Please read this wiki to find out how to find and upload your event viewer logs

    Wanikiya and Dyami--Team Zigzag Windows IT-PRO (MS-MVP)

    • Proposed as answer by Tony_Tao Wednesday, March 16, 2016 7:17 AM
    • Marked as answer by NiravNirav Wednesday, March 16, 2016 9:57 AM
    Monday, March 14, 2016 12:56 PM
  • Thanks Tony and Zig for your replies.  I really appreciate it.  I followed the links mentioned by both of you.  Though some of it was a bit technical for me.  

    I did the following:

    1. Scanned the laptop with Avast.  Found PUP:Win32:OpenCandy-D.  

    Malware Bytes didnt found anything. 

    2. Disabled Windows Update.

    3. Cleared all my browsers history/temp.  Cleared all event viewer log.  

    Now I see that my CPU runs around 10 - 20% so I think whatever caused the problem has been resolved (though I dont know what caused the problem and what resolved it!).. but anyways I am relieved that things are back to normal.


    hi

    • Marked as answer by NiravNirav Wednesday, March 16, 2016 9:57 AM
    Wednesday, March 16, 2016 9:56 AM

All replies

  • Hi NiravNirav,

     

    Based on your description, I want to confirm that which system have you used? Have you made any changes before the issue occurred?

    I suppose that you are using Windows 7.

     

    First of all, let’s try to perform a clean boot and check the result.

    How to perform a clean boot in Windows: https://support.microsoft.com/en-gb/kb/929135

     

    Then we may try to use performance troubleshooter to narrow down the issue. Please refer to the link:

    Optimize Windows for better performance:

    http://windows.microsoft.com/en-us/windows/optimize-windows-better-performance#optimize-windows-better-performance=windows-7

    Best Regards,

    Tao


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    • Proposed as answer by Tony_Tao Wednesday, March 16, 2016 7:17 AM
    • Marked as answer by NiravNirav Wednesday, March 16, 2016 9:57 AM
    Monday, March 14, 2016 12:51 PM
  • Please run a system file check (SFC) & DISM  if you are on win 8 or higher

    All instructions are in our Wiki article below...
    Should you have any questions please ask us.



    Please read this wiki to find out how to find and upload your event viewer logs

    Wanikiya and Dyami--Team Zigzag Windows IT-PRO (MS-MVP)

    • Proposed as answer by Tony_Tao Wednesday, March 16, 2016 7:17 AM
    • Marked as answer by NiravNirav Wednesday, March 16, 2016 9:57 AM
    Monday, March 14, 2016 12:56 PM
  • Thanks Tony and Zig for your replies.  I really appreciate it.  I followed the links mentioned by both of you.  Though some of it was a bit technical for me.  

    I did the following:

    1. Scanned the laptop with Avast.  Found PUP:Win32:OpenCandy-D.  

    Malware Bytes didnt found anything. 

    2. Disabled Windows Update.

    3. Cleared all my browsers history/temp.  Cleared all event viewer log.  

    Now I see that my CPU runs around 10 - 20% so I think whatever caused the problem has been resolved (though I dont know what caused the problem and what resolved it!).. but anyways I am relieved that things are back to normal.


    hi

    • Marked as answer by NiravNirav Wednesday, March 16, 2016 9:57 AM
    Wednesday, March 16, 2016 9:56 AM