When I click on my Groove Office 2007 Icon, I receive A small window that states Groove has stopped working.
When I click on the find a solution online and close, it searches but, does not provide a sloution and it closes the window. I am a novice and need help as the groove workspace contains important info that I can't access. Windows 7 is the operating
system I use. The problem details (Problem Signature as shown in the details of Microsoft Groove Window) were listed as Shown below. I don't know if it is of any relevance be thought I'd provide this info*. Any help would be most appreciated. Take care!
Problem Event Name: APPCRASH
Application Name: GROOVE.EXE
Application Version: 12.0.6550.5004
Application Timestamp: 4d2cecbd
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7bafa
Exception Code: e0000002
Exception Offset: 0000b727
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
(PS: In as much as I'm technically challenged I would be willing to teleconference if you prefer. I have a computer savvy son, but he can't figure this one out).
You may need to open a support case with Microsoft.However if you have your account on another computer, you can remove the account through a grooveclean –all from the problem computer and then import your account from the working computer.
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