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Bluetooth Headset Connects, Not Available as Playback Device RRS feed

  • Question

  • I posted this question to the Microsoft Community and was advised by a Microsoft Support person that I should post it here only because my computer is connected to a domain at my work (though my problem is completely unrelated to network connectivity or domain issues). Below is my situation:

    This problem is driving me insane. I was happily connecting my BT headphones (Motorola SF600) to my Win7 (enterprise) computer at work for over a year, but a few weeks ago, it stopped automatically using my headphones as a playback device when it connects.

    I would open Playback Devices from my speaker icon near the clock and I would see the BT headset as an option, but when I right-click it, the Connect choice was grayed out. I kept searching online for a solution and most of them had to do with unpairing and re-pairing the headphones, which I have tried many, many times, to no avail.

    I finally decided to try to uninstall and reinstall the Widcomm stack with the latest download on their website. When I got Widcomm reinstalled, I then tried to pair the headphones again. I had reset the headphones back to factory to erase all previous connections that it had before. I was able to pair them successfully and they showed up in the BT Devices screen. When I double-click them, they show as connected to the computer. But when I choose Playback Devices from the speaker icon, this time there are no BT devices at all, even though I have checked both "show disabled devices" and "show disconnected devices." Nothing under recording devices either. When I have the headset properties box open, all of the services are checked.

    When I click Disconnect, it dutifully disconnects, but when I click Connect, it always gives me a box titled "Connection Failed" and inside the box it simply says "Error establishing connection." I have tried using a brand new Bluetooth 4.0 dongle, scrubbing the system clean of all Widcomm software and registry entries and starting from what I thought to be scratch, but it still ends up giving me the same problems all the time. FYI, I can pair a BT keyboard and mouse without a problem. I've tried other brands of BT headphones and they give the same result. What can I do, short of a complete system reinstall? It's a work computer and they won't authorize that for me.

    Thanks for any advice. I'd be happy to share screen shots of what I'm getting if they would help narrow this down.

    Dan

    Wednesday, July 20, 2016 2:42 PM

All replies

  • Hi,

    For Bluetooth issue, you can refer to this article and check if it helps.

    Troubleshooting wireless and Bluetooth® issues:

    https://www.microsoft.com/accessories/en-us/support/troubleshooting/mouse/wireless-bluetooth

    Best Regards,

    Tao


    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com

    • Proposed as answer by Tony_TaoModerator Wednesday, July 27, 2016 8:17 AM
    • Unproposed as answer by Buick8 Thursday, July 28, 2016 1:44 PM
    Thursday, July 21, 2016 9:32 AM
    Moderator
  • Thanks for the suggestion and the link, but I have tried all of those things many, many times to no avail. I'm not having any pairing or connecting problems. There seems to be something deep in the bluetooth driver setup that isn't allowing an audio profile to be activated. I have a feeling it's related to something in the registry, but I really have no idea what it might be or how it can be corrected. It's very frustrating.

    Dan

    Thursday, July 21, 2016 12:29 PM
  • Hi,

    We haven’t heard from you in a couple of days, have you solved the problem? We are looking forward to your good news.

    Best Regards,

    Tao


    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com

    Wednesday, July 27, 2016 8:17 AM
    Moderator
  • No, the problem persists.

    Dan Teet Omaha, NE

    Thursday, July 28, 2016 1:44 PM
  • Hi, was a solution for this ever provided? I am running windows 10 and have AKG Y50BT wireless Bluetooth headphones.  Like mentioned above, my headphones are paired and connected however they are not showing up as an option for playback.  I seem to have tied the above courses of action to no avail - as Dan stated.  Please advise. 

    Thanks,

    Matt

    Friday, October 27, 2017 5:54 PM
  • You need to replace your device.
    Thursday, April 5, 2018 6:18 PM