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Outlook

    Question

  •   In the last few days, when trying to access my office 365 account thru my office for mac Outlook, i am getting the error message  "Sorry, we're having server problems, so we can't add office 365 Sharepoint right now. Please try again later."   what is the fix for this???

    Thanks!!!!

    Monday, January 30, 2017 4:31 PM

All replies

  • I recommend that you post this in the Office 365 Forum:  http://community.office365.com/en-us/forums/158.aspx


    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
    Celebrating 20 years of providing Exchange peer support!

    Monday, January 30, 2017 5:38 PM
    Moderator
  • Hi,

    Please follow below steps to fix the Office error code:

    1. Login to http://office.com/myaccount only if you have purchase Office through Microsoft Store. If you purchased Office product key alone, go to http://office.com/setup and enter the product key.

    2. If you have online account enter the username and password.

    3. Click on the Install button

    4. Click on downloaded file and installation prepares. Office installation will start after checking and preparing the configuration. Once installation is completed, click on All Done button. Now, the Office Suite is installed and ready for use and the error is fixed. You may check if the Microsoft Office applications are working fine.

    If it doesn’t work please check if the following steps help:

    1. Make sure you have quitted Outlook and other Office apps. Go to KeyChain Access

    2. Search "Exchange" under Login --> All Items and delete everything

    3. Search "Office" and delete everything

    4. Search "ADAL" and delete everything 

    5. Launch Outlook

    6. You will get the activation prompt. If the account is already added, you will see the password prompt for app and ADAL again. Please do 2-Factor Authentication if asked. And then you should be able to login.

    If it does not work, please delete your account and re-add it. Before you delete it, please back up your files first to avoid any unexpected data loss.

    Turn off any antivirus software and disable proxy settings to check if there is any improvement.

    Hope it helps.


    Regards,

    Jason Chao


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, January 31, 2017 1:09 PM
    Moderator
  • Hi,

    How are things going? I just want to check if you have an opportunity to check the information above. If it helps, please help to mark as answer and please feel free to post back if you have any questions.

    Thanks for your time and effort.


    Regards,

    Jason Chao


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, February 8, 2017 8:59 AM
    Moderator