none
Win 7 Pro Adverse to Excel (Office 2013 Pro+) RRS feed

  • Question

  • Upon opening Excel Office 2013 instantly it configures my Aero setting to BASIC in Windows 7 Professional and then when you close the exit Excel it reverts back to AERO, what gives?  Can this be fixed?
    Friday, May 13, 2016 4:38 PM

Answers

All replies

  • Hi jp10-1994,

    Since the issue is related to the Office product, I would move it to our Office forum. They may have more resources to help you.

    Best regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Monday, May 16, 2016 7:54 AM
  • Hi,

    I tested your problem in my environment and I didn't get your problem.

    As shown in the following picture:

    Did this issue only appear with Excel? How about other Office programs?

    Did this issue appear in all Excel files?

    In my opinion, first your computer may be low on memory and may not have enough memory to run all your open programs and Aero themes.

    Then the hardware configuration or screen resolution of your computer may have changed. If the minimum hardware requirements are not met it may not run Aero themes.

    I suggest you check these probable problems in your environment.

    Then please refer to this link and try the method in it:

    http://answers.microsoft.com/en-us/windows/forum/windows_7-pictures/windows-7-automatically-switching-to-basic-non/7f4917ff-135d-40e4-866b-ac760642763f

    Any updates please let me know and I'm glad to help you.


    Regards,

    Emi Zhang
    TechNet Community Support


    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Tuesday, May 17, 2016 11:10 AM
    Moderator