Frontrange HEAT

    General discussion

  • Please note for this recipe I will provide the instructions for 4.6 SP2. These instructions can also assist if using App-V 5.0. An important thing to note. You should ensure you have any and all application fixes provided by the vendor and also Crystal Reports is a pre-requisite for some of the reporting functions in this application 

    Step 1 - Prepare the sequencing machine by adding the following Exclusions to the Exclusions list:

    Launch the App-V Sequencer. Browse to Tools-->Options



    \REGISTRY\MACHINE\Software\Microsoft\Windows\CurrentVersion\Internet Settings


    \REGISTRY\MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Internet Settings


    Step 2 - Sequence the Application

    Choose all defaults in the App-V Sequencing Wizard until you get to the window prompting you to provide a Package name. Name the package accordingly e.g. FrontRange HEAT 2007. Take note of the Primary Directory e.g. Q:\FrontRange HEAT as you'll want to install the application here, if using 4.6. Click Next.

    If you use App-V 5.0 your primary directory can be the Installdir for this applicaton which is C:\Program Files (x86)\FrontRange Solutions Choose Perform a custom installation. Click Next.

    Install Crystal Reports required for your version of HEAT. Upon completion run Setup.exe. Ensure you select custom during the installation, For this application ensure it installs to the same directory as the Primary Directory. This installation should install both the Call Logging feature and also the Alert Monitor. If you have a single Data Source for your company you can configure this now. Next you should Check the box to indicate the install has been completed once you have successfully installed the application.

    On the next screen If you set the Data Source for the application, I would not launch the application at all, this is because it may authenticate and pull down your own information which you will not want other users to use. If you do not configure the Data Sources as part of the sequence you should launch and Once at the login dialog you should close, this application requires authentication and you don't want to capture your own credentials. Click Next.

    Next you can Edit the shortcuts if you require, for this I ensured only the Alert Monitor and Call Logging shortcuts were left in there and also ensured there's no Desktop Shortcuts.

    Now you may launch to capture the Feature Block 1 (What will appear first to the user) Here I launch the application and then close them again, not much for this one because of the login as mentioned earlier.

    You can then either save or continue to modify. Continue to modify. You will now see the Sequencer Interface with multiple tabs e.g. Deployment, Files, Virtual Registry etc. You should check your Virtual Registry for any hardcoded references or references to your machine name and username. Delete if they exist. If using App-V 5.0 it might be a good idea to select to download the application autmotically due to it's size.

    When complete you may select File-->SaveAs

    Save the application to the relevant path (what you set in the Deployment tab)

    Step 3 - Application Complete

    You can now deploy the application however you see fit. I hope this is helpful for somebody!


    • Edited by RorymonMVP Monday, April 1, 2013 9:34 PM
    Monday, April 1, 2013 9:22 PM

All replies

  • Thanks  a lot for this article, it has helped me with my first version of Heat. I know it's been a while, and not sure if you'll see this comment, but while sequencing, since i did not open the app and log in as I was using a packaging account, Heat is extremely slow. 

    I was a bit confused when you said " If you set the Data Source for the application, I would not launch the application at all." Where exactly do i do this, i just followed the prompts while sequencing without opening the app as i didn't want it pulling any credentials.

     You also say it might be a good idea to select to download the application automatically due to it's size, it that different from downloading it from the client to make available for offline use?

    I am using Appv-5 publishing through Citrix VDI. 


    Wednesday, June 25, 2014 2:00 PM
  • Hey There,

    Honestly, I forget what I meant by data source...I would guess it may auto-login and store credentials. I always warn not to launch applications like this as a word of caution. Most times you can launch the application and just ensure you clean up any user specific registry or config file changes before saving the package...

    For App-V 5.0, I would ensure you delete any and all cached MSI, MST, MSP files from the packages and also choose to Mount the package. Mouthing the package should ensure the application launches a bit quicker


    Monday, June 30, 2014 5:08 AM