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Exchange 2013 SP1 won't install on Server 2008 R2 SP1 RRS feed

  • Question

  • I'm having trouble getting exchange 2013 SP1  to install on Server 2008 R2 SP1.  After it checks for Prerequisites it states it's an incompatible operating system and refers me to compatible operating systems.  

    All updates are installed, including optional.  I have a couple KB issues that I'm struggling to get installed as well.  KB2619234 runs, sits at full bar of installing and never finishes.  One other KB which I'm not able to post right now.  

    I can sort out the KB issues I think, but not sure how to force it to install when it thinks I'm not on a valid OS version.  

    Wednesday, November 11, 2015 2:29 AM

Answers

  • It ended up being RDS. I had installed it prior to installing exchange.  Now my install is going through.
    • Proposed as answer by Ed CrowleyMVP Wednesday, November 11, 2015 8:10 PM
    • Marked as answer by JohnBrintnell Wednesday, November 11, 2015 8:11 PM
    Wednesday, November 11, 2015 1:37 PM

All replies

  • You should always post the complete error message exactly as it appears, not your recollection of it.

    Are you sure that you have R2?

    https://technet.microsoft.com/en-us/library/aa996719(v=exchg.150).aspx


    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
    Celebrating 20 years of providing Exchange peer support!

    Wednesday, November 11, 2015 2:43 AM
  • Here are photos of the server version as well as the message.  


    Wednesday, November 11, 2015 3:03 AM
  • Specifically, The first error:

    This computer requires the updated described in Microsoft Knowledge Base Article KB21619234 (http://go.microsoft.com/fwlink/?LinkId=262359)

    This computer requires the updated described in Microsoft Knowledge Base Article KB974405 (http://go.microsoft.com/fwlink/?LinkId=262357)

    An unsupported Operating System was detected.  Exchange Server 2013 Client Access, Mailbox, and Edge Transport server roles support Windows Server 2008 R2 SP1 or later and Windows Server 2012.

    Wednesday, November 11, 2015 3:07 AM
  • I always do my installs from the command line, and one reason is that you can copy and paste the error message text.  The same text is available in the setup logs.

    I'd install the required updates and that may take care of the last one.

    Also, scrap the 2013 SP1 and download and install Exchange 2013 CU10 instead.  SP1 is actually CU4, which is obviously way behind CU10.


    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
    Celebrating 20 years of providing Exchange peer support!


    Wednesday, November 11, 2015 8:38 AM
  • It ended up being RDS. I had installed it prior to installing exchange.  Now my install is going through.
    • Proposed as answer by Ed CrowleyMVP Wednesday, November 11, 2015 8:10 PM
    • Marked as answer by JohnBrintnell Wednesday, November 11, 2015 8:11 PM
    Wednesday, November 11, 2015 1:37 PM
  • Thanks for reporting back with the cause.  Please mark your post as the answer to close the thread.

    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
    Celebrating 20 years of providing Exchange peer support!

    Wednesday, November 11, 2015 8:10 PM