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Server 2008 R2 Ent Internet Explorer installation 11 error and also uninstall of IE9 failes RRS feed

  • Question

  • Hello,

    can´t install IE11 on server2008R2SP1 all other winupdates are applied, only update of IE11 failes.

    Also manually installation wihtout internet connection and param -update-no failes.

    removing of IE9 also failes.

    Eventviewer talks:

    ID 1001

    Fault bucket , type 0
    Event Name: CbsPackageServicingFailure2
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: 6.1.7601.17592
    P2: Microsoft-Windows-InternetExplorer-Package-TopLevel
    P3: 11.2.9600.16428
    P4: amd64
    P5: unknown
    P6: 80070002
    P7: Stage
    P8: Resolved
    P9: Installed
    P10: DISM Package Manager Provider

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 3e109fa0-7487-11e4-bc5b-00155d013603
    Report Status: 4

    And also these errors in logfile:

    0x80070643

    Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.

    Neutral package installation failed (exit code = 0x00000002 (2))

    And complete logging:

    00:00.000: ====================================================================
    00:00.047: Started: 2014/11/25 (Y/M/D) 10:40:54.768 (local)
    00:00.109: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
    00:00.140: Command line: IE11-Windows6.1-x64-en-us.exe  /update-no
    00:00.187: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
    00:00.234: INFO:    Previous version of Internet Explorer: 9.0.8112.16592
    00:00.281: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
    00:00.343: INFO:    ...and 11.1.0.0...
    00:00.375: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
    00:00.422: INFO:    iexplore.exe version check success. Install can proceed.
    00:00.468: INFO:    Operating System: Windows Server: 6.1.7601 (Service Pack 1)
    00:00.515: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
    00:00.562: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
    00:00.609: INFO:    Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
    00:02.937: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
    00:03.000: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1F339.tmp\Spelling_en.msu.
    00:03.047: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
    00:03.109: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1F339.tmp\Hyphenation_en.msu.
    00:03.156: INFO:    Trying to extract ID: 7128 (1033) as "IE11-support.cab"
    00:05.172: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE1F339.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1F339.tmp\HardwareBlockingList.xml"
    00:05.234: INFO:    PauseOrResumeAUThread: Successfully paused Automatic Updates.
    00:05.531: INFO:    Hardware support check succeeded. Installation will continue.
    00:05.578: INFO:    Windows 7 operating system detected.
    00:05.625: INFO:    Service pack major: 1
    00:05.672: INFO:    Service pack minor: 0
    00:05.734: INFO:    Service pack name:  Service Pack 1
    00:05.797: INFO:    Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
    00:05.859: INFO:    Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
    00:05.906: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18409 >= 6.1.7601.17727 (True)
    00:05.937: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
    00:05.984: INFO:    Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)
    00:06.031: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
    00:06.078: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
    00:06.125: INFO:    Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18438 >= 6.1.7601.18254 (True)
    00:06.172: INFO:    Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
    00:15.890: INFO:    Waiting for 0 prerequisite downloads.
    00:15.968: INFO:    The neutral pack was not successfully downloaded from the internet. Installation will continue using the extracted package.
    00:16.031: INFO:    Waiting for 0 language pack downloads.
    00:16.078: INFO:    Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
    00:16.172: INFO:    No reboot logic message NrApiStart(0), lParam=0x00491468 returned 0x00000000.
    00:16.797: INFO:    No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
    00:16.859: INFO:    No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
    00:16.890: INFO:    Installing with the extracted package. C:\Windows\TEMP\IE1F339.tmp\IE11-neutral.Extracted.cab
    00:16.937: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1F339.tmp\IE11-neutral.Extracted.cab /quiet /norestart
    00:42.656: INFO:    Process exit code 0x00000002 (2) [The system cannot find the file specified. ]
    00:42.750: ERROR:   Neutral package installation failed (exit code = 0x00000002 (2)).
    00:42.843: INFO:    No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
    00:42.953: INFO:    No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
    00:43.015: INFO:    No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
    00:43.047: INFO:    Waiting for Active Setup to complete.
    00:43.093: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
    00:48.140: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
    00:53.172: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
    00:58.218: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
    01:03.250: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
    01:08.297: INFO:    Waiting for Active Setup to complete. ({A509B1A7-37EF-4b3f-8CFC-4F3A74704073})
    01:13.343: INFO:    Waiting for Active Setup to complete. ({A509B1A7-37EF-4b3f-8CFC-4F3A74704073})
    01:18.422: INFO:    Waiting for Active Setup to complete. ({A509B1A7-37EF-4b3f-8CFC-4F3A74704073})
    01:23.468: INFO:    Waiting for Active Setup to complete. ({A509B1A7-37EF-4b3f-8CFC-4F3A74704073})
    01:28.531: INFO:    Waiting for Active Setup to complete. ({A509B1A7-37EF-4b3f-8CFC-4F3A74704073})
    01:33.578: INFO:    Waiting for Active Setup to complete. ({A509B1A8-37EF-4b3f-8CFC-4F3A74704073})
    01:38.625: INFO:    Waiting for Active Setup to complete. ({A509B1A8-37EF-4b3f-8CFC-4F3A74704073})
    01:43.656: INFO:    Waiting for Active Setup to complete. ({A509B1A8-37EF-4b3f-8CFC-4F3A74704073})
    01:48.687: INFO:    Waiting for Active Setup to complete. ({A509B1A8-37EF-4b3f-8CFC-4F3A74704073})
    01:53.718: INFO:    Waiting for Active Setup to complete. ({A509B1A8-37EF-4b3f-8CFC-4F3A74704073})
    01:58.797: INFO:    PauseOrResumeAUThread: Successfully resumed Automatic Updates.
    06:44.125: INFO:    Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
    06:44.203: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE1F339.tmp
    06:44.328: INFO:    Unable to remove directory C:\Windows\TEMP\IE1F339.tmp, marking for deletion on reboot.
    06:44.390: INFO:    Released Internet Explorer Installer Mutex

    Does anybody knows how to solve this one?


    gruss Daniel Ovadia MBSS - Microsoft Dynamics CRM MCNPS

    Tuesday, November 25, 2014 9:57 AM

Answers

  • 2014-11-26 14:21:19, Error                 DISM   DISM.EXE: DISM Package Manager processed the command line but failed. HRESULT=80070005

    Make sure that you are trying the DISM command from an elevated cmd window (aka Administrator Command Prompt).  5 is typically a permissions problem.

    C:\>net helpmsg 5
    
    Access is denied.
    

    So, if the DISM is otherwise working correctly you could try running ProcMon to capture more details about the error.

    Good luck



    Robert Aldwinckle
    ---

    • Marked as answer by Daniel Ovadia Monday, March 2, 2015 2:55 PM
    Thursday, November 27, 2014 5:16 AM
    Answerer
  • 00:16.937: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1F339.tmp\IE11-neutral.Extracted.cab /quiet /norestart
    00:42.656: INFO:    Process exit code 0x00000002 (2) [The system cannot find the file specified. ]

    There's that SysNative thing again.


    Robert Aldwinckle
    ---

    • Marked as answer by Daniel Ovadia Monday, March 2, 2015 2:55 PM
    Tuesday, November 25, 2014 2:53 PM
    Answerer
  • Hi Daniel,

    Which steps you have tried to uninstall Internet Explorer 9?

    For uninstall Internet Explorer 9, see if the following KB article would help:

    How to uninstall Internet Explorer 9? - Microsoft Support

    http://support.microsoft.com/kb/2509039

    What to do if you can’t uninstall Internet Explorer 9

    http://support.microsoft.com/kb/2579295

    Further, run

    Dism /online /cleanup-image /restorehealth

    command in CMD with admin rights, after that, install IE 11 again.

    Best regards


    Michael Shao
    TechNet Community Support

    • Marked as answer by Daniel Ovadia Monday, March 2, 2015 2:55 PM
    Wednesday, November 26, 2014 9:50 AM
    Moderator
  • Hi Daniel,

    Apologize for the late response.

    And My bad for the DISM /restorehealth command. This command only available on Windows 8 and Windows Server 2012 and above. Reference "Deployment Image Servicing and Management (DISM) Command-Line Options' .

    For the CbsPackageServicingFailure2 error, please download System Update Readiness tool and run it:

    Fix Windows corruption errors by using the DISM or System Update Readiness tool

    After that, start the install again.

    Best regards


    Michael Shao
    TechNet Community Support

    • Marked as answer by Daniel Ovadia Monday, March 2, 2015 2:55 PM
    Wednesday, December 3, 2014 6:13 AM
    Moderator
  • Hi Daniel,

    Thank you for the update.

    Besides, could you please upload the IE9_main.log under c:\windows\?

    And when performing the uninstall action, check the CBS.log as well.

    Also, check the reply of ozExpo in the following thread and see if it could help here:

    I get error 9C59 when updating Internet Explorer 10 for Windows 7 for x64-based Systems

    Best regards


    Michael Shao
    TechNet Community Support


    Thursday, December 4, 2014 10:46 AM
    Moderator
  • 2014-12-11 15:46:21, Info                  CBS    Calling client to resolve source, cannot find file 'VGX.dll' at path: \\?\C:\Windows\Servicing\Packages\amd64_microsoft-windows-ie-vgx_31bf3856ad364e35_8.0.7601.21718_none_66a4fdea8f767c8d\VGX.dll

    Perhaps CheckSUR can fix that up for you. 

    https://support.microsoft.com/kB/947821?wa=wsignin1.0

    Otherwise it would probably help to see what is missing by comparing what you have for that module on two otherwise identical systems.   Here is a Powershell pipeline that I have been using for that.  I am using only the Length and the Path name to identify the module version because I find the rest of the data especially FileVersion and LastWriteTime somewhat unreliable.  I use the latter as a sort key because it can show an interesting sequence but it is really Length that I think needs to be matched.  Unfortunately, Length isn't always helpful either because frequently it is just an indication that that particular file has been compressed and therefore can't be matched with any other version information we might have available, such as in KB article's File Information sections.

    PS C:\windows> dir -Re -Fi "*vgx*" -Fo  -ErrorAction:SilentlyContinue  | Sort-Object LastWriteTime | ft Length, FullName -AutoSize

    Note that although I am using -AutoSize to try to include full paths the window size needs to be big enough to include the longest one or it will be truncated. 

    Finally, even though the short name may cause some extraneous hits it seems necessary to get a complete picture of how that module has been cached in the WinSxS.  E.g. you will find directory entries which contain only those characters of the full name, in particular not the file extension and unfortunately even a leading underscore or dash is apparently enough not to let the start of the name be treated as a word.  Hence both leading and trailing asterisks are used in the filter pattern.

    One more thing for this particular case.  There is no "system" version in the  %windir%  path hierarchy.  The analog is in %ProgramFiles%.  So, I suppose you could also do another pass with this pipeline through there.  (Or just start from  %SystemDrive%  instead of  %windir% for a single pass.  Etc.)

     

    HTH



    Robert Aldwinckle
    ---

    • Marked as answer by Daniel Ovadia Monday, March 2, 2015 2:54 PM
    Thursday, December 11, 2014 8:43 PM
    Answerer

All replies

  • Hi,

    Please follow this link which may help you.

    https://support.microsoft.com/kb/2872074?wa=wsignin1.0

    Tuesday, November 25, 2014 10:01 AM
  • please only answers of people which solved this or are into this materia, please no kidding me with main articles of microsoft, thanks!

    gruss Daniel Ovadia MBSS - Microsoft Dynamics CRM MCNPS

    Tuesday, November 25, 2014 10:09 AM
  • 00:16.937: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1F339.tmp\IE11-neutral.Extracted.cab /quiet /norestart
    00:42.656: INFO:    Process exit code 0x00000002 (2) [The system cannot find the file specified. ]

    There's that SysNative thing again.


    Robert Aldwinckle
    ---

    • Marked as answer by Daniel Ovadia Monday, March 2, 2015 2:55 PM
    Tuesday, November 25, 2014 2:53 PM
    Answerer
  • Hi Daniel,

    Which steps you have tried to uninstall Internet Explorer 9?

    For uninstall Internet Explorer 9, see if the following KB article would help:

    How to uninstall Internet Explorer 9? - Microsoft Support

    http://support.microsoft.com/kb/2509039

    What to do if you can’t uninstall Internet Explorer 9

    http://support.microsoft.com/kb/2579295

    Further, run

    Dism /online /cleanup-image /restorehealth

    command in CMD with admin rights, after that, install IE 11 again.

    Best regards


    Michael Shao
    TechNet Community Support

    • Marked as answer by Daniel Ovadia Monday, March 2, 2015 2:55 PM
    Wednesday, November 26, 2014 9:50 AM
    Moderator
  • Michael,

    I already found those KBs and tried without success. I also tried all the troubleshootings provided by searching google 0x00009C59

    Unisntall fails with no event just error has occured. not all of the updates were successfully uninstalled.

    Dism fails error 87 :

    2014-11-26 14:21:19, Warning               DISM   DISM Provider Store: PID=4192 Failed to Load the provider: C:\Users\ADMINI~1.ASS\AppData\Local\Temp\409DEE1D-F6D2-4E79-9859-8571525CE55B\PEProvider.dll. - CDISMProviderStore::Internal_GetProvider(hr:0x8007007e)

    2014-11-26 14:21:19, Error                 DISM   DISM Package Manager: PID=4192 Failed initiating changes - CDISMPackage::Internal_ChangePackageState(hr:0x80070005)
    2014-11-26 14:21:19, Error                 DISM   DISM Package Manager: PID=4192 Failed to Remove the Package. - CDISMPackage::Remove(hr:0x80070005)
    2014-11-26 14:21:19, Error                 DISM   DISM Package Manager: PID=4192 Failed while processing command remove-package. - CPackageManagerCLIHandler::ExecuteCmdLine(hr:0x80070005)

    2014-11-26 14:21:19, Error                 DISM   DISM.EXE: DISM Package Manager processed the command line but failed. HRESULT=80070005

    ..really no idea what is causing this.. also noted the SysNative thing, but all what google offers does not help.

    How would be my next options to troubleshoot? With those errors it's difficult to narrow down the cause.


    gruss Daniel Ovadia MBSS - Microsoft Dynamics CRM MCNPS

    Wednesday, November 26, 2014 1:45 PM
  • 2014-11-26 14:21:19, Error                 DISM   DISM.EXE: DISM Package Manager processed the command line but failed. HRESULT=80070005

    Make sure that you are trying the DISM command from an elevated cmd window (aka Administrator Command Prompt).  5 is typically a permissions problem.

    C:\>net helpmsg 5
    
    Access is denied.
    

    So, if the DISM is otherwise working correctly you could try running ProcMon to capture more details about the error.

    Good luck



    Robert Aldwinckle
    ---

    • Marked as answer by Daniel Ovadia Monday, March 2, 2015 2:55 PM
    Thursday, November 27, 2014 5:16 AM
    Answerer
  • Hi Daniel,

    Apologize for the late response.

    And My bad for the DISM /restorehealth command. This command only available on Windows 8 and Windows Server 2012 and above. Reference "Deployment Image Servicing and Management (DISM) Command-Line Options' .

    For the CbsPackageServicingFailure2 error, please download System Update Readiness tool and run it:

    Fix Windows corruption errors by using the DISM or System Update Readiness tool

    After that, start the install again.

    Best regards


    Michael Shao
    TechNet Community Support

    • Marked as answer by Daniel Ovadia Monday, March 2, 2015 2:55 PM
    Wednesday, December 3, 2014 6:13 AM
    Moderator
  • Hi Michael and Robert,

    thanks for your hints. already run this also and many other things still without success..

    run command prompt:
    dism /online /cleanup-image /scanhealth with no errors also sfc /scannnow with no errors


    also the tool:
    http://support.microsoft.com/kb/947821

    And:
    Deleted the folder download in C:\Windows\SoftwareDistribution

    uninstall of KB2976627 , because I saw within procmon "name not found" related to this KB2976627.

    I will start over whne I have the time for with procmon.

    Also the uninstall of IE9 still not possible.

    Really interesting issue..


    gruss Daniel Ovadia MBSS - Microsoft Dynamics CRM MCNPS

    Wednesday, December 3, 2014 1:59 PM
  • Hi Daniel,

    Thank you for the update.

    Besides, could you please upload the IE9_main.log under c:\windows\?

    And when performing the uninstall action, check the CBS.log as well.

    Also, check the reply of ozExpo in the following thread and see if it could help here:

    I get error 9C59 when updating Internet Explorer 10 for Windows 7 for x64-based Systems

    Best regards


    Michael Shao
    TechNet Community Support


    Thursday, December 4, 2014 10:46 AM
    Moderator
  • Hi Michael,

    appoligies for my delays, main_log_IE9:

    00:00.484: Started: 2011/09/02 (Y/M/D) 20:26:12.302 (local)
    00:00.672: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
    00:00.937: Command line: "C:\Windows\SoftwareDistribution\Download\Install\WU-IE9-Windows7-x64.exe" /WSUS
    00:01.000: INFO:    Setup installer for Internet Explorer: 9.0.8112.16421
    00:01.547: INFO:    Previous version of Internet Explorer: 8.0.7601.17514
    00:01.672: INFO:    Checking if iexplore.exe's current version is between 9.0.6001.0...
    00:01.718: INFO:    ...and 9.1.0.0...
    00:01.781: INFO:    Maximum version on which to run IEAK branding is: 9.1.0.0...
    00:02.047: INFO:    iexplore.exe version check success. Install can proceed.
    00:02.156: INFO:    Trying to extract ID: 7006 (0) as "IE9-neutral.Extracted.cab"
    00:14.781: INFO:    Trying to extract ID: 5006 (0) as "IE9-support.cab"
    00:23.500: INFO:    Operating System: Windows Server: 6.1.7601 (Service Pack 1)
    00:23.890: INFO:    Windows 7 operating system detected.
    00:24.234: INFO:    Service pack major: 1
    00:24.250: INFO:    Service pack minor: 0
    00:24.281: INFO:    Service pack name:  Service Pack 1
    00:25.062: INFO:    The neutral pack was not successfully downloaded from the internet. Installation will continue using the extracted package.
    00:25.281: INFO:    No reboot logic message NrApiStart(0), lParam=0x003b59c0 returned 0x00000000.
    00:27.625: INFO:    No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
    00:27.953: INFO:    No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
    00:28.015: INFO:    Installing with the extracted package. C:\Windows\TEMP\IE9B0E5.tmp\IE9-neutral.Extracted.cab
    00:28.328: INFO:    Launched package installation: C:\Windows\system32\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE9B0E5.tmp\IE9-neutral.Extracted.cab /quiet /norestart
    04:44.828: INFO:    Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
    04:44.906: INFO:    Setting registry to check if Internet Explorer is the default browser on first run: SUCCESS.
    04:44.922: INFO:    No reboot logic message NrApiInstallDone(7), lParam=0x00000bc2 returned 0x00000000.
    04:44.953: INFO:    No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
    04:44.984: INFO:    No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
    04:45.000: INFO:    Checking it the Internet Explorer Optional Component is enabled.
    04:45.015: INFO:    Disabling active setup.
    04:45.031: INFO:    Added command to re-enable active setup after install and reboot.
    04:45.047: INFO:    Setup exit code: 0x00000BC2 (3010) - Installation Succeeded. Reboot required.
    04:45.172: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE9B0E5.tmp
    04:45.312: INFO:    Unable to remove directory C:\Windows\TEMP\IE9B0E5.tmp, marking for deletion on reboot.
    04:45.343: INFO:    Released Internet Explorer Installer Mutex

    And checked again many things and without success, here is the CBD.log when uninstalling IE9:

    2014-12-11 15:46:21, Info                  CBS    Perf: Resolve chain started.
    2014-12-11 15:46:21, Info                  CSI    0000000b@2014/12/11:14:46:21.723 CSI Transaction @0x147a4b0 initialized for deployment engine {d16d444c-56d8-11d5-882d-0080c847b195} with flags 00000002 and client id [115]"TI1.30414161_969772443:2/Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~9.4.8112.16421"

    2014-12-11 15:46:21, Info                  CSI    0000000c@2014/12/11:14:46:21.723 CSI Transaction @0x147a4b0 destroyed
    2014-12-11 15:46:21, Info                  CBS    Perf: Resolve chain complete.
    2014-12-11 15:46:21, Info                  CBS    Perf: Stage chain started.
    2014-12-11 15:46:21, Info                  CSI    0000000d@2014/12/11:14:46:21.739 CSI Transaction @0x147a4b0 initialized for deployment engine {d16d444c-56d8-11d5-882d-0080c847b195} with flags 00000002 and client id [65]"TI2.0_0:0/Package_2_for_KB3003057~31bf3856ad364e35~amd64~~9.4.1.0"

    2014-12-11 15:46:21, Info                  CBS    Exec: Staging Package: Package_1_for_KB2544521~31bf3856ad364e35~amd64~~6.1.1.1, Update: 2544521-1_neutral_LDR
    2014-12-11 15:46:21, Info                  CBS    Exec: Staging Package: Package_1_for_KB2544521~31bf3856ad364e35~amd64~~6.1.1.1, Update: 2544521-1_neutral_LDR, PinDeployment: amd64_8e38cbad56e469fd2c8873be47a6c4d7_31bf3856ad364e35_8.0.7601.21718_none_795537b2000fc7b1
    2014-12-11 15:46:21, Info                  CBS    Exec: Staging Package: Package_1_for_KB2544521~31bf3856ad364e35~amd64~~6.1.1.1, Update: 2544521-2_neutral_GDR
    2014-12-11 15:46:21, Info                  CBS    Exec: Staging Package: Package_1_for_KB2544521~31bf3856ad364e35~amd64~~6.1.1.1, Update: 2544521-2_neutral_GDR, PinDeployment: amd64_3792a1890540872ae91adc9388496002_31bf3856ad364e35_8.0.7601.17608_none_4b1cd0b34352bb28
    2014-12-11 15:46:21, Info                  CBS    Calling client to resolve source, cannot find file 'VGX.dll' at path: \\?\C:\Windows\Servicing\Packages\amd64_microsoft-windows-ie-vgx_31bf3856ad364e35_8.0.7601.21718_none_66a4fdea8f767c8d\VGX.dll
    2014-12-11 15:46:21, Info                  CBS    Client aborted the install. [HRESULT = 0x800f0821 - CBS_E_ABORT]
    2014-12-11 15:46:21, Error                 CBS    Exec: Failed to pre-stage package: Package_2_for_KB3003057~31bf3856ad364e35~amd64~~9.4.1.0, file: VGX.dll, source: \\?\C:\Windows\Servicing\Packages\amd64_microsoft-windows-ie-vgx_31bf3856ad364e35_8.0.7601.21718_none_66a4fdea8f767c8d\VGX.dll, sandbox: (null) [HRESULT = 0x800f0821 - CBS_E_ABORT]
    2014-12-11 15:46:21, Info                  CBS    Failed to gather all required files. [HRESULT = 0x800f0821 - CBS_E_ABORT]
    2014-12-11 15:46:21, Info                  CBS    Failed to gather all missing files for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~9.4.8112.16421 [HRESULT = 0x800f0821 - CBS_E_ABORT]
    2014-12-11 15:46:21, Info                  CSI    0000000e@2014/12/11:14:46:21.755 CSI Transaction @0x147a4b0 destroyed
    2014-12-11 15:46:21, Error                 CBS    Failed to pre- stage package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~9.4.8112.16421 [HRESULT = 0x800f0821 - CBS_E_ABORT]
    2014-12-11 15:46:21, Info                  CBS    Perf: Stage chain complete.
    2014-12-11 15:46:21, Info                  CBS    Failed to stage execution chain. [HRESULT = 0x800f0821 - CBS_E_ABORT]
    2014-12-11 15:46:21, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x800f0821 - CBS_E_ABORT]
    2014-12-11 15:46:21, Info                  CBS    WER: Failure is not worth reporting [HRESULT = 0x800f0821 - CBS_E_ABORT]
    2014-12-11 15:46:22, Info                  CBS    Reboot mark refs: 0
    2014-12-11 15:46:22, Info                  CBS    SQM: Reporting package change for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~9.4.8112.16421, current: Installed, pending: Default, start: Installed, applicable: Installed, target: Absent, limit: Absent, hotpatch status: StillGoing, status: 0x0, failure source: Stage, reboot required: False, client id: Software Explorer, initiated offline: False, execution sequence: 916, first merged sequence: 916
    2014-12-11 15:46:22, Info                  CBS    SQM: Upload requested for report: PackageChangeBegin_Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~9.4.8112.16421, session id: 142859, sample type: Standard
    2014-12-11 15:46:22, Info                  CBS    SQM: Ignoring upload request because the sample type is not enabled: Standard
    2014-12-11 15:46:22, Info                  CBS    SQM: Reporting package change completion for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~9.4.8112.16421, current: Installed, original: Installed, target: Absent, status: 0x800f0821, failure source: Stage, failure details: "(null)", client id: Software Explorer, initiated offline: False, execution sequence: 916, first merged sequence: 916
    2014-12-11 15:46:22, Info                  CBS    SQM: stage time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    2014-12-11 15:46:22, Info                  CBS    SQM: execute time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    2014-12-11 15:46:22, Info                  CBS    SQM: Failed to initialize Win SAT assessment. [HRESULT = 0x80040154 - Unknown Error]
    2014-12-11 15:46:22, Info                  CBS    SQM: average disk throughput datapoint is invalid [HRESULT = 0x80040154 - Unknown Error]
    2014-12-11 15:46:22, Info                  CBS    SQM: Upload requested for report: PackageChangeEnd_Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~9.4.8112.16421, session id: 142862, sample type: Standard
    2014-12-11 15:46:22, Info                  CBS    SQM: Ignoring upload request because the sample type is not enabled: Standard
    2014-12-11 15:46:22, Info                  CBS    Enabling LKG boot option
    2014-12-11 15:46:22, Info                  CBS    Restored system sleep block state: 0x80000000
    2014-12-11 15:46:22, Info                  CBS    Client aborted the install. [HRESULT = 0x800f0821 - CBS_E_ABORT]
    2014-12-11 15:46:22, Info                  CBS    Exec: Processing complete.  Session: 30414161_969772443, Package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~9.4.8112.16421 [HRESULT = 0x800f0821 - CBS_E_ABORT]
    2014-12-11 15:46:34, Info                  CBS    Archived backup log: C:\Windows\Logs\CBS\CbsPersist_20141211144554.cab.


    gruss Daniel Ovadia MBSS - Microsoft Dynamics CRM MCNPS


    Thursday, December 11, 2014 2:54 PM
  • 2014-12-11 15:46:21, Info                  CBS    Calling client to resolve source, cannot find file 'VGX.dll' at path: \\?\C:\Windows\Servicing\Packages\amd64_microsoft-windows-ie-vgx_31bf3856ad364e35_8.0.7601.21718_none_66a4fdea8f767c8d\VGX.dll

    Perhaps CheckSUR can fix that up for you. 

    https://support.microsoft.com/kB/947821?wa=wsignin1.0

    Otherwise it would probably help to see what is missing by comparing what you have for that module on two otherwise identical systems.   Here is a Powershell pipeline that I have been using for that.  I am using only the Length and the Path name to identify the module version because I find the rest of the data especially FileVersion and LastWriteTime somewhat unreliable.  I use the latter as a sort key because it can show an interesting sequence but it is really Length that I think needs to be matched.  Unfortunately, Length isn't always helpful either because frequently it is just an indication that that particular file has been compressed and therefore can't be matched with any other version information we might have available, such as in KB article's File Information sections.

    PS C:\windows> dir -Re -Fi "*vgx*" -Fo  -ErrorAction:SilentlyContinue  | Sort-Object LastWriteTime | ft Length, FullName -AutoSize

    Note that although I am using -AutoSize to try to include full paths the window size needs to be big enough to include the longest one or it will be truncated. 

    Finally, even though the short name may cause some extraneous hits it seems necessary to get a complete picture of how that module has been cached in the WinSxS.  E.g. you will find directory entries which contain only those characters of the full name, in particular not the file extension and unfortunately even a leading underscore or dash is apparently enough not to let the start of the name be treated as a word.  Hence both leading and trailing asterisks are used in the filter pattern.

    One more thing for this particular case.  There is no "system" version in the  %windir%  path hierarchy.  The analog is in %ProgramFiles%.  So, I suppose you could also do another pass with this pipeline through there.  (Or just start from  %SystemDrive%  instead of  %windir% for a single pass.  Etc.)

     

    HTH



    Robert Aldwinckle
    ---

    • Marked as answer by Daniel Ovadia Monday, March 2, 2015 2:54 PM
    Thursday, December 11, 2014 8:43 PM
    Answerer
  • Hello,

    @final I did not have the time and ended up set up fresh install.

    So in a fresh windows server install the error went away and I have no idea how it had could be fixed to be honest.

    I will mark all as answer but for the people reaching this thread, for me there was no way to fix the issue(maybe with more time), fresh install should always fix but for some reasons not always possible. The hints should help anyway.


    gruss Daniel Ovadia MBSS - Microsoft Dynamics CRM MCNPS

    Monday, March 2, 2015 2:54 PM