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How do I hide the assignee/assigner information in the Self Service Portal Screen? RRS feed

  • Question

  • How do I hide the assignee/assigner information in the Self Service Portal Screen?
    Myrzo
    Wednesday, July 6, 2011 1:14 PM

All replies

  • Can you elaborate? Is this in View requests screen?
    Paresh
    Wednesday, July 20, 2011 6:57 PM
    Answerer
  • On our web based screen users can log a problem and track the problem as it is being resolved.

    ie View All Work Items

    I dont mind them viewing the progress but not the name of the analyst dealing with it as this will lead to direct calls to that analyst which defeats the purpose of a Service desk. 

     

    Hoep thsi makes sense


    Myrzo
    Thursday, July 21, 2011 8:52 AM