Reassign email Notification Monitor Runbook RRS feed

  • Question

  • I am looking for assistance creating a monitor runbook that will notify the affected user and assigned to user when a ticket has been reassigned. I have a runbook that notifies both parties when the ticket has been assigned the first time but I am having difficulty making one work when it has been reassigned. Any help I can get would be much appreciated. Thank you in advance. Below is my assigned to runbook.

    Thursday, September 26, 2019 2:21 PM


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