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iTunes x64 version not recognizing iPhones (looks like driver issue) RRS feed

  • Question

  • Hello,

    I have itunes 10.0.1.22 installed on my Toshiba satellite P500-BT2G22 laptop w/ 64 bit windows 7 ultimate, and I cannot seem to get it to detect when an iPhone is plugged in via USB (have tried a few iphone 4's so far).

    I have tried the following solutions:
    -uninstalling/reinstalling itunes
    -uninstalling/reinstalling AppleMobileDeviceSupport
    -restarting apple mobile device service

    -checking the driver in windows device manager, uninstalling/reinstalling it, 'updating' it. I have it showing under portable devices as MTP USB Device, and under USB controllers as "Apple Mobile Device USB Driver".  I've let it install both automatically and manually installed (and i've seen all the support pages on how to do this, I'm definitely pointing it to the correct file/location)
    - installing updates for my laptop model, including bios update
    - tried turning off the power save feature for the USB root hub controller as suggested in one article
    - tried other iphones, no phones recognized, but same phones are recognized fine with latest ver. of iTunes on other OS such as XP
    - tried running in xp compatibility mode


    - tried connecting the phone in recovery mode- one interesting thing of note is that the phone IS recognized in recovery mode, and apple uses a separate set of drivers for this apparently (because at one point earlier in researching this I did NOT have the drivers for recovery mode installed, but I did for the 'normal' drivers)

     

    I am really pulling my hair out at this point.  I have done full uninstall and re-install several times, and tried different DL source locations in case of a bad installer from a specific location.  I've tried everything from every support article I could find.. This really looks like a bad or incompatible driver issue to me, but I just have no idea what to do.  Any help would be greatly appreciated!

    Tuesday, November 2, 2010 7:10 AM

Answers

  • Hi,

    Regarding iPhone and Windows 7 issue, you can contact Apple Support directly to check this issue.

    Also you can post a thread on

    iPhone Forum

     

    Also, here are some articles which may help:

    iPhone: System requirements for Internet tethering

    Tethering iPhone 3G on Windows 7

     

    Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

     

    Thank you for your understanding.

     

    Regards,

    Leo   Huang


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Leo Huang Tuesday, November 9, 2010 6:11 AM
    Thursday, November 4, 2010 5:04 AM

All replies

  • Hi,

    Regarding iPhone and Windows 7 issue, you can contact Apple Support directly to check this issue.

    Also you can post a thread on

    iPhone Forum

     

    Also, here are some articles which may help:

    iPhone: System requirements for Internet tethering

    Tethering iPhone 3G on Windows 7

     

    Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

     

    Thank you for your understanding.

     

    Regards,

    Leo   Huang


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Leo Huang Tuesday, November 9, 2010 6:11 AM
    Thursday, November 4, 2010 5:04 AM
  • My problem was similar, and I resolved with this really well hidden post on the Apple forums: http://discussions.apple.com/thread.jspa?threadID=2600089&tstart=1

    I started with the DLL error in the Application log, I know it's very specific (FoxyProxy), but this way work at the first try.

     

    Cheers,

     

     

    Friday, January 28, 2011 11:55 AM