none
KB2919355 issues being investigated/tracked

    Question

  • 1. Issues getting the update installed – fails at 12% and rolls back

                If the patch fails to install, get the log files located at %windir%\Logs\CBS\*.* and  %windir%\Logs\DISM\*.*,  and  C:\Windows\inf\setupapi.dev.log zip them up and send them to me.

    Run the following DISM command from an elevated command prompt and see if the patch will install after you run the DISM command

    Dism /Online /Cleanup-Image /RestoreHealth

    (see http://www.eightforums.com/tutorials/26512-dism-fixing-component-store-corruption-windows-8-a.html  for more details.)

    NOTE this may not fix this.  It is still being investigated at this time.

    This is starting to be the trending solution for dealing with failure 80073712:

        Download offline installers:    http://www.microsoft.com/en-us/download/details.aspx?id=42335 to a location on the drive

    Windows8.1-KB2919355-x64.msu

    690.8 MB

    Windows8.1-KB2932046-x64.msu

    48.0 MB

    Windows8.1-KB2934018-x64.msu

    126.4 MB

    Windows8.1-KB2937592-x64.msu

    303 KB

    Windows8.1-KB2938439-x64.msu

    19.6 MB

        Run Fix Windows Update:     http://support.microsoft.com/kb/971058/

        Run Scan Windows system components:

       Click start, find the command icon and right mouse click and run as administrator

        sfc /scannow

        Next Remove KB2919355 package by running the following command on the x64 platform (change this to x86 for 32bit platform.  Again do this from an command icon where you have right mouse click and run as administrator

        dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

        Clean up the WinSxS folder before attempting a reinstall.  (Again needs an elevated command prompt)

        dism /online /cleanup-image /startcomponentcleanup /resetbase

        Clean up disk with system files remove: (Again needs an elevated command prompt)

        cleanmgr.exe

        Restart computer

        Run offline installer from the location you installed from before in the following order:   These KB's must be installed in the following order: KB2919442, KB2919355, KB2932046, KB2937592, KB2938439, and KB2934018.  KB2919442 is a prerequisite for Windows 8.1 Update and should be installed before attempting to install KB2919355 

    2. Someone moves folders and it failed to install 

     See  http://chentiangemalc.wordpress.com/2014/04/03/case-of-the-kb2919355-installation-failure-windows-8-1-update-1/   Which is also an excellent blog post regarding debugging.  Please note if you also moved anything else or deleted system folders, you may have issues installing this update.   This update needs folders and files in the location that the system was originally installed with.

    3.On Server 2012 R2 interaction with Veeam software 

     Issue with Windows Server 2012 R2 Update KB 2919355 | view topic:  http://forums.veeam.com/microsoft-hyper-v-f25/issue-with-windows-server-2012-update-kb-2919355-t21317.html   

          Veeam has worked on a fix last weekend and indicated it should be out by Tuesday.

    4.  Windows 8.1 Update prevents interaction with WSUS 3.2 over SSL - WSUS

    Product Team Blog - Site Home - TechNet Blogs:

    http://blogs.technet.com/b/wsus/archive/2014/04/08/windows-8-1-update-prevents-interaction-with-wsus-3-2-over-ssl.aspx

    *Microsoft plans to issue an update as soon as possible that will correct the issue and restore the proper behavior for Windows 8.1 Update scanning against all supported WSUS configurations. Until that time, we are temporarily suspending the distribution of the Windows 8.1 Update to WSUS servers.*

    You may still obtain the Windows 8.1 Update from the Windows Update Catalog or MSDN. However, we recommend that you suspend deployment of this update in your organization until we release the update that resolves this issue. You may also find the workarounds discussed in this article to be useful for testing the Windows 8.1 Update for your organization. Thank you for your patience during this time

    5.  If you installed from MSDN download you will see a small KB2919355 being offered up. 

    This is expected as it appears that KB2934018 (one of the sub patches that gets installed as you install KB2919355) is replacing KB2949621 that was manually installed in the MSDN package.  This appears to be a bitlocker update that in the MSDN release was not installing unless bitlocker role was installed.  This is expected, go ahead and install the offered KB2919355.

    As stated in the KB "The MSDN and VLSC updated ISOs do not contain the complete set of fixes
    that are offered from Windows Update. Therefore, Windows Update and WSUS
    will offer the KB2919355 update again to computers that are deployed by
    using the images in these ISOs. This is expected and does not result in
    the full reinstallation of the Windows 8.1 Update but only one smaller
    component of it. The rest of the update will not be downloaded or
    reinstalled."

    http://support.microsoft.com/default.aspx?scid=kb;en-us;2919355

    6.  You are unable to uninstall IIS after you install KB2919355 in Windows 8.1 or Windows Server 2012 R2:
    http://support.microsoft.com/kb/2957390/en-us

    7.  Error 0x80071a91 when installing update 2919355 in Windows:
    http://support.microsoft.com/kb/2939087/en-us

    8.  Make sure you have enough space to install it (at least 3 gigs if not more)

    Windows 8.1 update 1 _KB2919355 Error: 0x80070070:
    http://blogs.blackmarble.co.uk/blogs/boss/post/2014/04/09/Windows-81-update-1-_KB2919355-Error-0x80070070.aspx

    9.  To fix an issue with the Internet Explorer Enterprise Mode feature which occurs after the update is installed, visit the following Microsoft website:
    http://support.microsoft.com/kb/2956283/en-us

    10.  Make sure you move back folders:

    The following actions fixed it for me:

    Try going to: "C:\ProgramData\Microsoft\Windows\Start Menu\Programs\System Tools"

    If this folder does not exist (because you changed a few folders around to make the start screen look better for example)

    You just go to: "C:\ProgramData\Microsoft\Windows\Start Menu\Programs"

    and add a new folder "System Tools"

    The update installed flawlessly after that.

    ****

    11.  Tracking issues with error 80073712 - please see this post and see if it fixes your issue:

    AndrewB - Windows 8.1 Update: KB2919355 Error 80073712 Potential Fix:
    http://andrew-b.com/view/article/46

    ****

    12.  Failure code 0x800F0922 check the following:

    Check your log for ETW Provider of DWM:

    My log showed:

        2014-04-13 15:18:04, Info CSI 0000051f Begin executing advanced installer phase 38 (0x00000026) index 1011 (0x00000000000003f3) (sequence 1050)
        Old component: [ml:336{168},l:334{167}]"Microsoft-Windows-DesktopWindowManager-uDWM, Culture=neutral, Version=6.3.9600.16483, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS"
        New component: [ml:336{168},l:334{167}]"Microsoft-Windows-DesktopWindowManager-uDWM, Culture=neutral, Version=6.3.9600.17031, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS"
        Install mode: install
        Installer ID: {3bb9fd2b-351e-4b9c-b1fc-ed0758805998}
        Installer name: [6]"Events"
        2014-04-13 15:18:04, Error CSI 0000000b (F) Logged @2014/4/13:13:18:04.787 : [ml:300{150},l:298{149}]"events installer: online=1, install=1, component=amd64_Microsoft-Windows-DesktopWindowManager-uDWM_31bf3856ad364e35_6.3.9600.17031_neutral_relea  se__."
        [gle=0x80004005]
        2014-04-13 15:18:04, Error CSI 0000000c (F) Logged @2014/4/13:13:18:04.802 : [ml:244{122},l:242{121}]"EventAITrace:Provider Microsoft-Windows-Dwm-Udwm is already installed with GUID {98583af0-fc93-4e71-96d5-9f8da716c6b8}.

        "
        [gle=0x80004005]
        2014-04-13 15:18:04, Error CSI 0000000d (F) Logged @2014/4/13:13:18:04.802 : [ml:168{84},l:166{83}]"WmiCmiPlugin manproc.cpp(657): InstrumentationManifestAssert failed. HR=0x80073aa2."
        [gle=0x80004005]
        2014-04-13 15:18:04, Error CSI 0000000e (F) Logged @2014/4/13:13:18:04.802 : [ml:166{83},l:164{82}]"WmiCmiPlugin eventloghandler.cpp(192): ProcessEventsInstall failed. HR=0x80073aa2."
        [gle=0x80004005]
        2014-04-13 15:18:04, Error CSI 0000000f (F) Logged @2014/4/13:13:18:04.802 : [ml:170{85},l:168{84}]"WmiCmiPlugin eventloghandler.cpp(212): EventLogHandlerInstall failed. HR=0x80073aa2."
        [gle=0x80004005]
        2014-04-13 15:18:04, Error CSI 00000010@2014/4/13:13:18:04.802 (F) CMIADAPTER: Inner Error Message from AI HRESULT = HRESULT_FROM_WIN32(15010)

    A genius of another board suggested me to backup and afterwards delete the following reg-key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr  entVersion\WINEVT


    After that i made a restart and then installed the update without problems!!

    Update was installed via MS Update, not previously downloaded, therefore i would suggest that there is no problem with corruption of the files provided by MS Update

    13.  I would uninstall antivirus and reinstall it after you install this update

    Check with your A/V vendor if they are ready for 8.1

    Windows 8.1 Update 1 problem opening IE11/Office with MBAE

    ***

    14.  KB2919355 — Windows failed to install the following update with error 0x8E5E03FA

    See the below for a fix:

    Win 8.1 Update 1 install failures — Technical Series — Medium:
    https://medium.com/technical-series/a2a5d4b24d55

    15.  Remove Cisco vpn client  Cisco Systems VPN Client 5.0.07.0440.  which has been reported to have interactions with this update and cause it to fail to install:

    Uninstalling the Cisco Systems VPN Client version
            5.0.07.0290 resolved this issue for me.
         

          Susan, It was Cisco Systems VPN Client 5.0.07.0440

    see:  http://answers.microsoft.com//message/22ec9e23-d4d4-45f8-b6da-74fd8ab7fa48?threadId=4d4d23a3-695a-4bd4-b340-d2ce9c75919d

    and

    "I was able to install KB2919355 after 8000F0922 error. But in my case
    there were no problems with system reserved partition. It turned out,
    installer could not execute "netcfg" command. Root cause was a Cisco VPN
    client. When I deleted VPN client, update installed normally"

    http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/windows-update-kb2919355-fails-to-install-error/aec97e6d-6b14-4bc6-a681-b418d8c13376?page=3



    Uninstalling the Cisco Systems VPN Client version 5.0.07.0290 resolved this issue for me.



    Susan, It was Cisco Systems VPN Client 5.0.07.0440

    16.  Supermicro boards have issues with KB2919355

    http://social.technet.microsoft.com/Forums/en-US/6bf5815f-55d9-4403-8f41-a16ebcb83735/patch-kb2919355-makes-supermicro-machines-crash?forum=winserver8setup

    LSI - look for new driver

    17.   Interaction with WSUS 
    http://social.technet.microsoft.com/Forums/en-US/3c12d060-f93f-4316-a98a-e20f7eb33d61/kb2919355-81-update-1-breaks-wsus-clients?forum=winserverwsus 
    "

    I issued the command "netsh winhttp import proxy source=ie" and rebooted the server.

    This made the error 0x80072F8 go away and I can now successfully check for online updates AND for local wsus updates! Thanks for the good hint"

    18.  Issues with sleep and hibernation post install - still being investigated

    http://answers.microsoft.com/en-us/windows/forum/windows8_1-performance/after-installing-windows-81-update-kb2919355-the/f0be48f1-b281-49e5-b24b-2da1a8288009

    19.  Issues with corruption post install

    http://thehotfixshare.net/board/index.php?showtopic=21423

    If you find that post install there is corruption you need to run the dism command using 8.1.1 media to repair it.

    20.  KB2919355 will make mouse pointer invisible when it's installed on 8.1 on a MacBook pro

    https://discussions.apple.com/message/25557252

    Install the latest video drivers and it will solve the issue

    21.  How to get media to reinstall

    http://dellwindowsreinstallationguide.com/a-clean-install-of-windows/microsoft-product-activation/obtaining-your-oem-bios-embedded-slp-product-key-using-rw-everything-oem-only/

    Review that video and use generic 8.1 keys and then use your real windows 8 key and rekey it.

    Upgrade Windows with only a product key

    http://windows.microsoft.com/en-us/windows-8/upgrade-product-key-only

    Windows 8.1 generic product key.
    - Windows 8.1 (core): 334NH-RXG76-64THK-C7CKG-D3VPT
    - Windows 8.1 Pro: XHQ8N-C3MCJ-RQXB6-WCHYG-C9WKB

    This update is a mandatory update in order to continue to receive security updates in May.  Thus it's very important to test quickly and deploy this.  It's not a normal service pack, but consider it more like a monthly security update.

    Saturday, April 5, 2014 5:56 AM

All replies

  • Hi Susan,

    Thanks for your sharing :)

    Monday, April 7, 2014 12:26 PM
    Moderator
  • Solution 1 worked for me. thanks

    Regards, ~P MCSE, MCITP, MCTS, MCP, CCNA

    Thursday, April 10, 2014 3:57 AM
  • Since the update is not available through WSUS/SCCM (http://blogs.technet.com/b/wsus/archive/2014/04/08/windows-8-1-update-prevents-interaction-with-wsus-3-2-over-ssl.aspx) and is a mandatory update in order to continue to receive security updates in May, how are we supposed to deploy it? Any ETA on when an updated version will be made available?

    Friday, April 11, 2014 7:14 AM
  • Hi,

    Folder creation :

    C:\ProgramData\Microsoft\Windows\Start Menu\Programs\System Tools

    was the solution on my system (error 0x80070002)

    FC

    Saturday, April 12, 2014 7:31 PM
  • Since the update is not available through WSUS/SCCM (http://blogs.technet.com/b/wsus/archive/2014/04/08/windows-8-1-update-prevents-interaction-with-wsus-3-2-over-ssl.aspx) and is a mandatory update in order to continue to receive security updates in May, how are we supposed to deploy it? Any ETA on when an updated version will be made available?

    it is available in the MU catalog (as mentioned in the WSUS blog post), so, you *should* be able to import it into your WSUS/SUP:
    http://catalog.update.microsoft.com/v7/site/Search.aspx?q=2919355

    But as per the WSUS blog post, (deploying the update) might be a bad idea, depending on your SSL/TLS implementation..


    Don
    (Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
    This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

    Sunday, April 13, 2014 1:18 AM
  • Hi Susan,

    Thanks for all that, and the rest. Makes a change to have someone really try to help.

    No. 11

    AndrewB - Windows 8.1 Update: KB2919355 Error 80073712 Potential Fix: 
    http://andrew-b.com/view/article/46

    This worked for me. Recommend it.

    Monday, April 14, 2014 2:47 AM
  • This forum discussion helped me resolve the problem installing KB2919355, thanks. My notes are below.

    4-12-2014 pm

    Tried installing Windows Update KB2919355 (see details below) using Control Panel. After downloading and completing stage 1 of the install, then stage 2 to 30%, and restart stage 3 to 100%, received error 800F0922 message that Windows could not install the update; and then Windows rolled back the changes. I found discussions online than many others had been unsucessful as well.

    Windows 8.1 Update for x64-based Systems (KB2919355)
    Installation date: 4/12/2014 6:45 PM
    Installation status: Failed
    Error details: Code 800F0922
    Update type: Important

    I tried (as noted below) two suggestions that I found in this discussion. The first was to create a System Tools folder. Well, I did this in File Explorer and it vanished. A second time after changing the New Folder name to System Tools it vanished as well. I then checked in command-line mode and the folder was there, dated today; but may have existed before anyway, since it's some type of special folder.

    Then I ran the the Dism command.

    C:\ProgramData\Microsoft\Windows\Start Menu\Programs>dir
     Directory of C:\ProgramData\Microsoft\Windows\Start Menu\Programs
    04/12/2014  07:48 PM    <DIR>          .
    04/12/2014  07:48 PM    <DIR>          ..
    08/22/2013  08:36 AM    <DIR>          Accessibility
    09/29/2013  08:51 PM    <DIR>          Accessories
    04/12/2014  06:57 PM    <DIR>          Administrative Tools
    01/16/2014  04:22 PM             2,457 Adobe Reader XI.lnk
    10/17/2013  10:41 PM    <DIR>          Atheros Smart Net
    10/17/2013  10:44 PM    <DIR>          Google Chrome
    10/17/2013  10:44 PM    <DIR>          HP
    10/17/2013  10:44 PM    <DIR>          Intel
    08/22/2013  08:36 AM    <DIR>          Maintenance
    10/17/2013  10:44 PM    <DIR>          Microsoft Office 2013
    03/14/2014  08:50 AM    <DIR>          Microsoft Silverlight
    11/27/2012  12:34 AM             1,307 Movie Maker.lnk
    11/30/2012  07:48 PM             1,165 Mozilla Firefox.lnk
    11/27/2012  12:34 AM             1,376 Photo Gallery.lnk
    10/17/2013  10:44 PM    <DIR>          Picasa 3
    10/17/2013  10:44 PM    <DIR>          StartUp
    04/12/2014  06:57 PM    <DIR>          System Tools
    10/17/2013  10:42 PM             1,547 Windows Media Player.lnk

    C:\ProgramData\Microsoft\Windows\Start Menu>cd c:/

    c:\>Dism /Online /Cleanup-Image /RestoreHealth

    Deployment Image Servicing and Management tool
    Version: 6.3.9600.16384

    Image Version: 6.3.9600.16384

    [==========================100.0%==========================]
    The restore operation completed successfully. The component store corruption was
     repaired.
    The operation completed successfully.

    c:\>

    Then I shutdown and booted. I tried installing the update again, this time using the Modern Interface. The download was even quicker than before. Stages 1 and 2 and 3 completed and then the lock screen appeared. Yeah! Success.

    Windows 8.1 Update for x64-based Systems (KB2919355)
    Installation date: 4/12/2014 9:04 PM
    Installation status: Succeeded
    Update type: Important


    • Edited by jphealy000 Monday, April 14, 2014 3:45 PM
    Monday, April 14, 2014 3:42 PM
  • Thanks Susan.

    There is also another issue appearing, where certain 2012R2 machines cannot boot after installing KB2919355. The error INACCESSIBLE_BOOT_DEVICE comes up after the blue Windows logo and the circle of dots. It may only be a SuperMicro issue (that's still a lot of motherboards potentially affected!), or possible an LSI issue, but worth bringing to people's attention. See the thread here:

    http://social.technet.microsoft.com/Forums/windowsserver/en-US/6bf5815f-55d9-4403-8f41-a16ebcb83735/patch-kb2919355-makes-supermicro-machines-crash?forum=winserver8setup

    James.

    Wednesday, April 16, 2014 2:08 PM
  • Quick note on #12, really, really, REALLY, Export the reg key before deleting it. Otherwise your setup and forwarded event logs are borked. Also, I am still getting 0x800f0922 after deleting this.
    Wednesday, April 16, 2014 5:26 PM
  • Hi Susan.

    Thank you for the above. Not being the most literate pc user, I managed to do as far as the end of number 1.

    Unfortunately after that it is WAY above my head.

    Can you help me further please. It's the furthest I have got in trying to download KB2919355. I have the download saved  and it installed, but when I tried to restart after that I got the usual   "Failure configering  windows updates etc"

    I have also tried to install it from "Windows update" with the same results.

    If you are going to suggest a refresh or a return to factory settings, may I ask please ?

    I am running windows 8.1. My problem is: I can't remember if I made the recovery disc with 8 or 8.1. If I do a refresh and it asks for the recovery, will I do damage if I insert 8 instead of 8.1 or vice versa ?

    Thank you in advance,

    Tom.

    Thursday, April 17, 2014 10:57 AM
  • We received the update throuqh WSUS. It installs just fine but after a reboot the start button no longer functions. I removed the update and it is now accessible.
    Friday, April 18, 2014 8:54 PM
  • Hi,

    Thank you for your reply. I understand about backing up my files before doing a recovery, I don't have a lot anyway I have already done two system restores hoping that would solve my problem and I have a 'big' exterior hard drive.

    My original and important question is: If I do a recovery or restore to factory settings will it look for my recovery flash drive. I can't remember if I made the recovery when I was running 8 or 8.1, will it make a difference to the recovery/factory settings ?

    I am not really in any hurry. I am hoping MS will sort out the problem they are responsible for and I won't have to do anything.

    Cheers.

    Tom.

    Saturday, April 19, 2014 12:03 AM
  • Thankyou very much. That is the SOLUTION. I tried out many other things from Microsoft forum here, but without success. Your description is it!

    Have a nice day and Happy Easter :)

    greatz Matze

    Saturday, April 19, 2014 6:24 AM
  • After installing KB2919355, I am not able to check for Microsoft Updates Online via Proxy-Servers (standard http/https proxies. e.g. squid). I get the error Code 80072F8F. Uninstalling KB2919355 makes it work again.

    Also moving the server to another OU that has no Windows Update Group Policy Settings applied (and then rebooting it), makes the problem disappear. Very Strange!

    Reboot is necessary. gpupdate /force seems not enough...

    • Edited by MS-Wing Wednesday, April 23, 2014 2:39 PM
    Tuesday, April 22, 2014 8:29 AM
  • Hi there Susan,

    I have another issue that seems to pop up when installing this update with switchable graphics:

    http://social.technet.microsoft.com/Forums/en-US/f1800e66-d79e-402c-8568-023e0b1aac87/logon-andor-lock-screen-not-showing-after-installing-kb2919355?forum=w8itproinstall

    Do you know it this is being investigated too?

    Tuesday, April 22, 2014 2:21 PM
  • Hi, is any of this related to black/flickering screen after restart?
    Thursday, April 24, 2014 2:23 PM
  • I would say Aufpassen's Post probably relates.
    Thursday, April 24, 2014 6:53 PM
  • Hi

    Have tried a variety of reoslutions with no success but just found this thread and am keen on possible resolution number 10 because the folder "System Tools" does not exist in the location.

    However when I try to create a new folder "System tools" in the required location, the folder does not appear. It's like it gets created but automatically gets deleted.

    I can add any folder by any other name but not "System Tools".

    When I try to rename any other folder I create to "System Tools", I receive the following message:

    >>>

    Confirm Folder replace

    This destination already contains a folder named "Windows System"

    If any files have the same name you will be asked if you want to replace any of those files.

    Do you still want to merge this folder

    Windows System Date Created 23/8/13

    with this one

    "Insert original folder name I created" Date created 26/4/14

    <<<

    To which I select no!

    Any ideas?

    Saturday, April 26, 2014 12:09 AM
  • Can I coin an acronym?    BlkSOD.

    Black Screen of Death.  That's all I'm getting now.  (Black screen showing flashing mouse cursor instead of logon screen when I reboot after Kb2919355.)  The same happens in Safemode.  (Tried 4 times, re-imaging in between. Tried waiting 30 mins.)

    In addition, all of my 14 partitions are getting marked as dirty each time I try to boot into Win8.1 update 1. (Multiboot system with Win7.)  Fastboot and hibernate were turned off before the update.  I double checked.

    • Tried all steps above except uninstalling .Net, and the DISM/Scan sfc tricks (Don't sound like my symptoms.)
    • Tried with latest Nvidia and Intel Sata/chipset drivers.  Also tried with older ones (with an old backup image.) Same BlkSOD.
    • Tried a new profile and turning on UAC. (I normally use the Administrator profile. -- Um, save your breath. I love security holes!)
    • Tried changing to a default Windows theme, and uninstalling theme patch before the update.

    • I run with 130% dpi, 1366x768.  I wonder if that could cause it?
    • I may try accessing the event log offline to see if I can get some error info.

     

    Other than this, a fresh install is the only thing I can think of.  That's just too much work, (without Easy Transfer (grrrrr!)) Third-party apps give me all the benefits of Kb2919355 from what I can see.  It doesn't seem worth the trouble.

     

    Thanks for starting this discussion!  It's much needed.

    --Win8.1 Pro x64 -- home PC, 1 user




    • Edited by mmmelsish Saturday, April 26, 2014 5:43 AM
    Saturday, April 26, 2014 5:32 AM
  • Hi

    Have tried a variety of reoslutions with no success but just found this thread and am keen on possible resolution number 10 because the folder "System Tools" does not exist in the location.

    However when I try to create a new folder "System tools" in the required location, the folder does not appear. It's like it gets created but automatically gets deleted.

    I can add any folder by any other name but not "System Tools".

    When I try to rename any other folder I create to "System Tools", I receive the following message:

    >>>

    Confirm Folder replace

    This destination already contains a folder named "Windows System"

    If any files have the same name you will be asked if you want to replace any of those files.

    Do you still want to merge this folder

    Windows System Date Created 23/8/13

    with this one

    "Insert original folder name I created" Date created 26/4/14

    <<<

    To which I select no!

    Any ideas?

    I have the exact same issue, fwiw I can even create a folder System_Tools but if I try to rename it without the underscore I get the Windows System folder merge option instead.

    I have admin rights as there is only one login account on this machine.

    On second thought, whereas I'm clearly no coder or software developer, but if the main hang-up here is a missing folder ... why oh why does the patch not simply create said folder and carry on like most any other software installations?

    I'm sure there's no shortage of people as frustrated as I am with this "required" update that can't install itself but allegedly will handcuff those of us unable to get it to work.

    Brilliant.

    Edit:

    In an admin version of command prompt, I was able to determine that I do have a System Tools folder in the required location, however despite any settings it is not visible in Windows Explorer, it is visible in the dos shell using a /dir command.

    This just gets more and more confusing as it goes on.

    • Edited by PCorless66 Wednesday, April 30, 2014 2:20 AM Further information
    Saturday, April 26, 2014 3:48 PM
  • In item 1, the section starting with the text, "This is starting to be the trending solution for dealing with failure 80073712:", is what worked for me.

    I spent many hours, maybe up to 15, trying fixes that were similar in content but not as detailed or inclusive as this one.  Although it took a couple of hours to run through the sequence completely, it was the first set of instructions that worked for me. I was pulling out what little hair I have left. Thanks for the info and the fix.

    Saturday, April 26, 2014 10:57 PM
  • Ok, so after trying most of the suggested fixes on here with no success, I ended up reinstalling the OS using the MSDN ISO that includes the update. All went well, and it installed it without losing any of my files or programs. 

    However, as I'm sure some of you have read, the MSDN ISO did not include KB2934018, which is part of the KB2919355 update that is offered through Windows Update.

    And of course, this update has errors as well. It shows as KB2919355 in Windows Update, but I can also install the offline KB2934018 as well. However, both of these methods give me an 800F0922 error.

    Anybody have any suggestions on how to solve this error and get the last 126 megabyte part of this update installed? My PC already has the main KB2919355 update installed from the MSDN ISO, but not the part that wasn't included in the ISO.
    Monday, April 28, 2014 12:34 AM
  • After trying everything else I could think of and was mentioned in the various posts, I uninstalled AVG 2013 network edition and that was the last thing that let the update proceed. Disabling it was not enough. I also had the Cisco VPN client version mentioned so it may have been some of the other items that I had already tried that contributed to success, but AVG was the last thing.

    that was almost but not quite entirely unlike me


    • Edited by econcepts Monday, April 28, 2014 6:40 PM
    Monday, April 28, 2014 6:34 PM
  • Update: I got it working by using a really old image backup.  It makes me think it might have been group policy permissions because the constant prompts for admin elevation are back.  I am still using the hidden Administrator profile without problems though.  I will restore my group policies and see if I have further update problems.

    FYI: I did have AVG free installed.  Now I don't.  Maybe.......?

    The other thing that has changed is that my partitions are still getting marked as dirty every time I boot into anything but Win8.1.  Fast boot and hibernate are turned off.  I still have hybrid sleep on but that didn't cause a problem in my last install (before Update 1.)  Don't know what's going on.

    • Edited by mmmelsish Wednesday, April 30, 2014 10:07 PM
    Wednesday, April 30, 2014 10:02 PM
  • Custom theme patches cause this.

    With it installed, it was impossible to apply update KB2919355

    I applied a default theme and uninstalled the theme patcher, restarted and got the exact same black screen issue.

    However, with the theme patcher installed I was able to roll back system restore points.

    As soon as I uninstalled the theme patcher, I encountered errors on all of my system restores and had to re-install windows.

    I had to resort to re-installing windows. Pitfalls of using 3rd party patches I suppose :( 

    All I can say is if you're using Win 8.1, stay well clear of UltraUXthemepatcher!!!
    • Edited by BlockLike Thursday, May 1, 2014 10:43 AM amending
    Thursday, May 1, 2014 10:39 AM
  • Custom theme patches cause this.

    With it installed, it was impossible to apply update KB2919355

    I applied a default theme and uninstalled the theme patcher, restarted and got the exact same black screen issue.

    However, with the theme patcher installed I was able to roll back system restore points.

    As soon as I uninstalled the theme patcher, I encountered errors on all of my system restores and had to re-install windows.

    I had to re-install windows.  Pitfalls of using 3rd party patches I suppose :( 

    All I can say is if you're using Win 8.1, stay well clear of UltraUXthemepatcher!!!

    • Edited by BlockLike Thursday, May 1, 2014 10:40 AM amending
    Thursday, May 1, 2014 10:40 AM
  • 1. Issues getting the update installed – fails at 12% and rolls back

                If the patch fails to install, get the log files located at %windir%\Logs\CBS\*.* and  %windir%\Logs\DISM\*.*,  and  C:\Windows\inf\setupapi.dev.log zip them up and send them to me.

    Run the following DISM command from an elevated command prompt and see if the patch will install after you run the DISM command

    Dism /Online /Cleanup-Image /RestoreHealth

    (see http://www.eightforums.com/tutorials/26512-dism-fixing-component-store-corruption-windows-8-a.html  for more details.)

    NOTE this may not fix this.  It is still being investigated at this time.

    This is starting to be the trending solution for dealing with failure 80073712:

        Download offline installers:    http://www.microsoft.com/en-us/download/details.aspx?id=42335 to a location on the drive

    Windows8.1-KB2919355-x64.msu

    690.8 MB

    Windows8.1-KB2932046-x64.msu

    48.0 MB

    Windows8.1-KB2934018-x64.msu

    126.4 MB

    Windows8.1-KB2937592-x64.msu

    303 KB

    Windows8.1-KB2938439-x64.msu

    19.6 MB

        Run Fix Windows Update:     http://support.microsoft.com/kb/971058/

        Run Scan Windows system components:

       Click start, find the command icon and right mouse click and run as administrator

        sfc /scannow

        Next Remove KB2919355 package by running the following command on the x64 platform (change this to x86 for 32bit platform.  Again do this from an command icon where you have right mouse click and run as administrator

        dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

        Clean up the WinSxS folder before attempting a reinstall.  (Again needs an elevated command prompt)

        dism /online /cleanup-image /startcomponentcleanup /resetbase

        Clean up disk with system files remove: (Again needs an elevated command prompt)

        cleanmgr.exe

        Restart computer

        Run offline installer from the location you installed from before in the following order:   These KB's must be installed in the following order: KB2919442, KB2919355, KB2932046, KB2937592, KB2938439, and KB2934018.  KB2919442 is a prerequisite for Windows 8.1 Update and should be installed before attempting to install KB2919355 

    2. Someone moves folders and it failed to install 

     See  http://chentiangemalc.wordpress.com/2014/04/03/case-of-the-kb2919355-installation-failure-windows-8-1-update-1/   Which is also an excellent blog post regarding debugging.  Please note if you also moved anything else or deleted system folders, you may have issues installing this update.   This update needs folders and files in the location that the system was originally installed with.

    3.On Server 2012 R2 interaction with Veeam software 

     Issue with Windows Server 2012 R2 Update KB 2919355 | view topic:  http://forums.veeam.com/microsoft-hyper-v-f25/issue-with-windows-server-2012-update-kb-2919355-t21317.html   

          Veeam has worked on a fix last weekend and indicated it should be out by Tuesday.

    4.  Windows 8.1 Update prevents interaction with WSUS 3.2 over SSL - WSUS

    Product Team Blog - Site Home - TechNet Blogs:

    http://blogs.technet.com/b/wsus/archive/2014/04/08/windows-8-1-update-prevents-interaction-with-wsus-3-2-over-ssl.aspx

    *Microsoft plans to issue an update as soon as possible that will correct the issue and restore the proper behavior for Windows 8.1 Update scanning against all supported WSUS configurations. Until that time, we are temporarily suspending the distribution of the Windows 8.1 Update to WSUS servers.*

    You may still obtain the Windows 8.1 Update from the Windows Update Catalog or MSDN. However, we recommend that you suspend deployment of this update in your organization until we release the update that resolves this issue. You may also find the workarounds discussed in this article to be useful for testing the Windows 8.1 Update for your organization. Thank you for your patience during this time

    5.  If you installed from MSDN download you will see a small KB2919355 being offered up. 

    This is expected as it appears that KB2934018 (one of the sub patches that gets installed as you install KB2919355) is replacing KB2949621 that was manually installed in the MSDN package.  This appears to be a bitlocker update that in the MSDN release was not installing unless bitlocker role was installed.  This is expected, go ahead and install the offered KB2919355.

    As stated in the KB "The MSDN and VLSC updated ISOs do not contain the complete set of fixes
    that are offered from Windows Update. Therefore, Windows Update and WSUS
    will offer the KB2919355 update again to computers that are deployed by
    using the images in these ISOs. This is expected and does not result in
    the full reinstallation of the Windows 8.1 Update but only one smaller
    component of it. The rest of the update will not be downloaded or
    reinstalled."

    http://support.microsoft.com/default.aspx?scid=kb;en-us;2919355

    6.  You are unable to uninstall IIS after you install KB2919355 in Windows 8.1 or Windows Server 2012 R2:
    http://support.microsoft.com/kb/2957390/en-us

    7.  Error 0x80071a91 when installing update 2919355 in Windows:
    http://support.microsoft.com/kb/2939087/en-us

    8.  Make sure you have enough space to install it (at least 3 gigs if not more)

    Windows 8.1 update 1 _KB2919355 Error: 0x80070070:
    http://blogs.blackmarble.co.uk/blogs/boss/post/2014/04/09/Windows-81-update-1-_KB2919355-Error-0x80070070.aspx

    9.  To fix an issue with the Internet Explorer Enterprise Mode feature which occurs after the update is installed, visit the following Microsoft website:
    http://support.microsoft.com/kb/2956283/en-us

    10.  Make sure you move back folders:

    The following actions fixed it for me:

    Try going to: "C:\ProgramData\Microsoft\Windows\Start Menu\Programs\System Tools"

    If this folder does not exist (because you changed a few folders around to make the start screen look better for example)

    You just go to: "C:\ProgramData\Microsoft\Windows\Start Menu\Programs"

    and add a new folder "System Tools"

    The update installed flawlessly after that.

    ****

    11.  Tracking issues with error 80073712 - please see this post and see if it fixes your issue:

    AndrewB - Windows 8.1 Update: KB2919355 Error 80073712 Potential Fix:
    http://andrew-b.com/view/article/46

    ****

    12.  Failure code 0x800F0922 check the following:

    Check your log for ETW Provider of DWM:

    My log showed:

        2014-04-13 15:18:04, Info CSI 0000051f Begin executing advanced installer phase 38 (0x00000026) index 1011 (0x00000000000003f3) (sequence 1050)
        Old component: [ml:336{168},l:334{167}]"Microsoft-Windows-DesktopWindowManager-uDWM, Culture=neutral, Version=6.3.9600.16483, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS"
        New component: [ml:336{168},l:334{167}]"Microsoft-Windows-DesktopWindowManager-uDWM, Culture=neutral, Version=6.3.9600.17031, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS"
        Install mode: install
        Installer ID: {3bb9fd2b-351e-4b9c-b1fc-ed0758805998}
        Installer name: [6]"Events"
        2014-04-13 15:18:04, Error CSI 0000000b (F) Logged @2014/4/13:13:18:04.787 : [ml:300{150},l:298{149}]"events installer: online=1, install=1, component=amd64_Microsoft-Windows-DesktopWindowManager-uDWM_31bf3856ad364e35_6.3.9600.17031_neutral_relea  se__."
        [gle=0x80004005]
        2014-04-13 15:18:04, Error CSI 0000000c (F) Logged @2014/4/13:13:18:04.802 : [ml:244{122},l:242{121}]"EventAITrace:Provider Microsoft-Windows-Dwm-Udwm is already installed with GUID {98583af0-fc93-4e71-96d5-9f8da716c6b8}.

        "
        [gle=0x80004005]
        2014-04-13 15:18:04, Error CSI 0000000d (F) Logged @2014/4/13:13:18:04.802 : [ml:168{84},l:166{83}]"WmiCmiPlugin manproc.cpp(657): InstrumentationManifestAssert failed. HR=0x80073aa2."
        [gle=0x80004005]
        2014-04-13 15:18:04, Error CSI 0000000e (F) Logged @2014/4/13:13:18:04.802 : [ml:166{83},l:164{82}]"WmiCmiPlugin eventloghandler.cpp(192): ProcessEventsInstall failed. HR=0x80073aa2."
        [gle=0x80004005]
        2014-04-13 15:18:04, Error CSI 0000000f (F) Logged @2014/4/13:13:18:04.802 : [ml:170{85},l:168{84}]"WmiCmiPlugin eventloghandler.cpp(212): EventLogHandlerInstall failed. HR=0x80073aa2."
        [gle=0x80004005]
        2014-04-13 15:18:04, Error CSI 00000010@2014/4/13:13:18:04.802 (F) CMIADAPTER: Inner Error Message from AI HRESULT = HRESULT_FROM_WIN32(15010)

    A genius of another board suggested me to backup and afterwards delete the following reg-key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr  entVersion\WINEVT


    After that i made a restart and then installed the update without problems!!

    Update was installed via MS Update, not previously downloaded, therefore i would suggest that there is no problem with corruption of the files provided by MS Update

    13.  I would uninstall antivirus and reinstall it after you install this update

    Check with your A/V vendor if they are ready for 8.1

    Windows 8.1 Update 1 problem opening IE11/Office with MBAE

    ***

    14.  KB2919355 — Windows failed to install the following update with error 0x8E5E03FA

    See the below for a fix:

    Win 8.1 Update 1 install failures — Technical Series — Medium:
    https://medium.com/technical-series/a2a5d4b24d55

    15.  Remove Cisco vpn client  Cisco Systems VPN Client 5.0.07.0440.  which has been reported to have interactions with this update and cause it to fail to install:

    Uninstalling the Cisco Systems VPN Client version
            5.0.07.0290 resolved this issue for me.
         

          Susan, It was Cisco Systems VPN Client 5.0.07.0440

    see:  http://answers.microsoft.com//message/22ec9e23-d4d4-45f8-b6da-74fd8ab7fa48?threadId=4d4d23a3-695a-4bd4-b340-d2ce9c75919d

    and

    "I was able to install KB2919355 after 8000F0922 error. But in my case
    there were no problems with system reserved partition. It turned out,
    installer could not execute "netcfg" command. Root cause was a Cisco VPN
    client. When I deleted VPN client, update installed normally"

    http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/windows-update-kb2919355-fails-to-install-error/aec97e6d-6b14-4bc6-a681-b418d8c13376?page=3



    Uninstalling the Cisco Systems VPN Client version 5.0.07.0290 resolved this issue for me.



    Susan, It was Cisco Systems VPN Client 5.0.07.0440

    16.  How to get media to reinstall

    http://dellwindowsreinstallationguide.com/a-clean-install-of-windows/microsoft-product-activation/obtaining-your-oem-bios-embedded-slp-product-key-using-rw-everything-oem-only/

    Review that video and use generic 8.1 keys and then use your real windows 8 key and rekey it.

    Upgrade Windows with only a product key

    http://windows.microsoft.com/en-us/windows-8/upgrade-product-key-only

    Windows 8.1 generic product key.
    - Windows 8.1 (core): 334NH-RXG76-64THK-C7CKG-D3VPT
    - Windows 8.1 Pro: XHQ8N-C3MCJ-RQXB6-WCHYG-C9WKB

    This update is a mandatory update in order to continue to receive security updates in May.  Thus it's very important to test quickly and deploy this.  It's not a normal service pack, but consider it more like a monthly security update.






    WOW!!! Thanks!  Solution worked great for me: "A genius of another board suggested me to backup and afterwards delete the following reg-key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr  entVersion\WINEVT"

    RESTORE REGISTRY KEY BEFORE A COLD BOOT!


    Thursday, May 1, 2014 3:23 PM
  • 5.  If you installed from MSDN download you will see a small KB2919355 being offered up. 

    This is expected as it appears that KB2934018 (one of the sub patches that gets installed as you install KB2919355) is replacing KB2949621 that was manually installed in the MSDN package.  This appears to be a bitlocker update that in the MSDN release was not installing unless bitlocker role was installed.  This is expected, go ahead and install the offered KB2919355.

    Hi Susan!  (and all, of course)

    Thank you for youre great effort to help out in this fórum!

    In my case it is like #5

    I use Bitlocker and all goes until this second part of the 355 file is offered (126M)

    When I try to update that:

    1) It seems to install ok, asking for reboot

    2) It then goes trough the usual boot down installs ("please don't.... installing xx%"

    3) Same when starting up "wait.... xx%" until 100% ok

    4) Then, system stops to start up normally and enters a loop of  "Something has not gone ok. Will try to automatic repair"

    5) this happens 2 times.    Automatic repair fails and ask to reboot.  Then, at 3rd time,  Pc startup locks on the Bitlocker asking for the big recovery key.  After feeding that key, system boots directly to special startup ítems. There, I can go to Advanced options and boot from a good restore point.

    Have done this already 3 times. Each time with more ítems disabled or uninstalled. AV disabled.

    I give up. Don't know what to try anymore!

    I would like very much to send you my log files, as your offer in the first post. Still ok with you?

    Many thanks!


    • Edited by RonSpain Monday, May 5, 2014 10:58 AM
    Monday, May 5, 2014 9:08 AM
  • Hi all.
    I have an issue with KB2919355 and WSUS. As I've posted here

     http://social.technet.microsoft.com/Forums/windowsserver/en-US/ec965dd1-e9a9-4b9e-a303-2ef4df797bd4/wsus-windows-81-update-kb2919355-marked-as-not-applicable?forum=w8itprogeneral

    my WSUS is not offering the update to install to a group of test computers, although they have the prerequisity update 2919442 installed and WSUS is otherwise delivering updates fine. Running WSUS Computer report on each of the tested computers shows KB2919355 as Not Applicable.. Any clue, please? 

    Tuesday, May 6, 2014 8:33 AM
  • After many days of failures and getting various errors, this is how I finally installed KB2919355 :

    1. Make sure KB2919442 is already installed.

    2. Download offline installers Windows8.1-KB2919355-x64.msu (690.8 MB) from: http://www.microsoft.com/en-us/download/details.aspx?id=42335

    We'll be using it later on.

    3. Go to C:\ProgramData\Microsoft\Windows\Start Menu\Programs and create a new folder and rename it "System Tools". It may disappear after you rename it. That's alright.

    4. Now Download and Run Fix Windows Update: http://support.microsoft.com/kb/971058/

    5. Open Command Prompt with Administrative Rights. Execute the following commands one after another:

    sfc /scannow

    dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

    dism /online /cleanup-image /startcomponentcleanup /resetbase

    cleanmgr.exe (Select the drive where your OS resides after being prompted, then when given the options of files to be deleted, select all files)

    6. Restart your computer.

    7. Now run the KB2919355 offline installer which we had downloaded in step 2.

    8. It will show the message "Installation is Complete", then click "Restart Now"

    9. Windows will work on updates till 30%, restarts and completes the rest of the working.


    That's it...

    Friday, May 9, 2014 6:25 AM
  • Thanks Susan.

    We had 4 systems where this update failed.  1 out of 6 Windows 8.1 and 3 out of 6 Server 2012 R2 systems.

    The steps under issue 1 worked for us. 

    One of servers was a test Remote Desktop Server and we had deleted the System tools folder as mentioned in Issue 10, however recreating the folder did not resolve the issue. Running SFC /SCANNOW then running the update worked for us.

    Found this blog post the other day about SCCM and KB2919355.  We increased the maximum runtime for the update in the hopes that it may resolve any future issues.

    http://blogs.technet.com/b/configmgrteam/archive/2014/05/07/deploying-windows-8.1-update-kb2919355-using-system-center-configuration-manager.aspx

    Friday, May 9, 2014 1:54 PM
  • Hi Susan,

    Windows 8.1 Update fails as this file - C:\WINDOWS\WinSxS\msil_microsoft.grouppolicy.reporting_31bf3856ad364e35_6.3.9600.16500_none_deff5627c6809733\Microsoft.GroupPolicy.Reporting.dll  could not be found

    Looking in Logs\CBS\CBS.log
    2014-04-13 10:23:19, Error                 CSI    00000621 (F) STATUS_OBJECT_NAME_NOT_FOUND #4964742# from Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile(flags = (AllowSharingViolation), handle = {provider=NULL, handle=0, name= ("null")}, da = (SYNCHRONIZE|FILE_READ_ATTRIBUTES), oa = @0xc04d50d788->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[148]"\??\C:\WINDOWS\WinSxS\msil_microsoft.grouppolicy.reporting_31bf3856ad364e35_6.3.9600.16500_none_deff5627c6809733\Microsoft.GroupPolicy.Reporting.dll  
    2014-04-13 10:23:19, Info                  CBS    Not able to add pending.xml to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
    2014-04-13 10:23:19, Info                  CBS    Not able to add pending.xml.bad to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
    2014-04-13 10:23:19, Info                  CBS    Not able to add SCM.EVM to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
    2014-04-13 10:23:31, Error                 CSI    00000623 (F) STATUS_OBJECT_NAME_NOT_FOUND #4964741# from Windows::Rtl::SystemImplementation::CDirectory::OpenExistingFile(...)[gle=0xd0000034]
    2014-04-13 10:23:31, Error                 CSI    00000624 (F) STATUS_OBJECT_NAME_NOT_FOUND #4964740# from Windows::Rtl::SystemImplementation::CDirectory_IRtlDirectoryTearoff::OpenExistingFile(flags = 0, da = (FILE_GENERIC_READ), oa = @0xc04d50e228->SIL_OBJECT_ATTRIBUTES {s:40; on:"Microsoft.GroupPolicy.Reporting.dll"; a:(OBJ_CASE_INSENSITIVE)}, sa = (FILE_SHARE_READ|FILE_SHARE_WRITE|FILE_SHARE_DELETE), oo = (FILE_SYNCHRONOUS_IO_NONALERT|FILE_NON_DIRECTORY_FILE|FILE_OPEN_FOR_BACKUP_INTENT), file = NULL, disp = (null))
    [gle=0xd0000034]
    2014-04-13 10:23:31, Error                 CSI    00000625 (F) STATUS_OBJECT_NAME_NOT_FOUND #4964637# from CGacPrimitiveInstaller::ProcessComponentChange(...)[gle=0xd0000034]
    2014-04-13 10:23:31, Error                 CSI    00000626 (F) STATUS_OBJECT_NAME_NOT_FOUND #4964572# from PrimitiveInstaller::CCoordinator::ProcessChange(Change 6.3.9600.16443 -> 6.3.9600.16500 for Microsoft.GroupPolicy.Reporting, pA = PROCESSOR_ARCHITECTURE_MSIL (8), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral)[gle=0xd0000034]
    2014-04-13 10:23:31, Info                  CSI    0000013a SMI Primitive Installer [done]

    2014-04-13 10:23:31, Error                 CSI    00000627 (F) STATUS_OBJECT_NAME_NOT_FOUND #1916705# from CCSDirectTransaction::PerformChangeAnalysis(...)[gle=0xd0000034]
    2014-04-13 10:23:31, Error                 CSI    00000628 (F) STATUS_OBJECT_NAME_NOT_FOUND #1916704# from CCSDirectTransaction::PrepareForCommit(...)[gle=0xd0000034]
    2014-04-13 10:23:31, Error                 CSI    00000629 (F) STATUS_OBJECT_NAME_NOT_FOUND #1916703# from CCSDirectTransaction::ExamineTransaction(...)[gle=0xd0000034]
    2014-04-13 10:23:31, Error                 CSI    0000062a (F) STATUS_OBJECT_NAME_NOT_FOUND #1916702# from CCSDirectTransaction_IRtlTransaction::ExamineTransaction(...)[gle=0xd0000034]

    Tried manual update, re-tried by cleaning the leftover package by running
    dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14
    dism /online /cleanup-image /startcomponentcleanup

    Thought I would try to be clever and create an empty file at that location, directory is locked and owned by TrustedInstall

    Has anyone else reported this error? Spent about 1 month tried various methods.

    Prefer not to wipe the computer. If I have to wipe, would it be possible to install Windows 8.1 Update 1 from an ISO image and apply a Windows 8 upgrade key?

    Monday, May 26, 2014 6:34 PM
  • 15.  Remove Cisco vpn client

    Finally! This worked for me - removed the Cisco VPN Client and it installed.

    Now what...? Should I reinstall the client, you think?

    Monday, May 26, 2014 7:32 PM
  • By the way, it's all very well saying "it's very important to test quickly and deploy this" but Microsoft have seriously dropped the ball on testing for this update...
    Monday, May 26, 2014 7:33 PM
  • This is really frustrating. I have had update problems in the past on other machines too - Microsoft needs to make these updates smoother.  Spent two hours with Microsoft mucking with my system today with no progress.

    I am rolling back at 99% and getting error 0x800F0922 in the logs.

    My computer is working relatively well, and some suggestions here sound pretty extreme - before I risk bricking my system can anyone give me some risk assessment of the following two techniques that sound most promising to me?

    1. My system reserved partition is 350mb but has only 27mb free because of a large winre.wim file.  Can I move that file off that drive without doing anything fancy (ok, maybe creating a simple mlink?) and then put it back after the update?  Is there an easy way to recreate my winre.wim file?  Isn't 300mb a bit big for this file?

    2. Regarding the bizarre technique of deleting the massive registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WINEVT , is this ok to do? what is meant by the warning restore the registry key before a cold boot? The registry doesn't care about cold vs. warm reboots to my knowledge.  Doesn't it reload at any standard reset? Why would this key need to be put back before a cold boot?

    Furthermore... I don't have a Systems Tools folder in C:\ProgramData\Microsoft\Windows\Start Menu\Programs and adding it was strangely impossible.  I could name a new folder anything but system tools, when I named it that it would just evaporate.


    • Edited by binarybum Saturday, May 31, 2014 2:07 AM
    Saturday, May 31, 2014 1:38 AM
  • This forum discussion helped me resolve the problem installing KB2919355, thanks. My notes are below.

    4-12-2014 pm

    Tried installing Windows Update KB2919355 (see details below) using Control Panel. After downloading and completing stage 1 of the install, then stage 2 to 30%, and restart stage 3 to 100%, received error 800F0922 message that Windows could not install the update; and then Windows rolled back the changes. I found discussions online than many others had been unsucessful as well.

    Windows 8.1 Update for x64-based Systems (KB2919355)
    Installation date: 4/12/2014 6:45 PM
    Installation status: Failed
    Error details: Code 800F0922
    Update type: Important

    I tried (as noted below) two suggestions that I found in this discussion. The first was to create a System Tools folder. Well, I did this in File Explorer and it vanished. A second time after changing the New Folder name to System Tools it vanished as well. I then checked in command-line mode and the folder was there, dated today; but may have existed before anyway, since it's some type of special folder.

    Then I ran the the Dism command.

    C:\ProgramData\Microsoft\Windows\Start Menu\Programs>dir
     Directory of C:\ProgramData\Microsoft\Windows\Start Menu\Programs
    04/12/2014  07:48 PM    <DIR>          .
    04/12/2014  07:48 PM    <DIR>          ..
    08/22/2013  08:36 AM    <DIR>          Accessibility
    09/29/2013  08:51 PM    <DIR>          Accessories
    04/12/2014  06:57 PM    <DIR>          Administrative Tools
    01/16/2014  04:22 PM             2,457 Adobe Reader XI.lnk
    10/17/2013  10:41 PM    <DIR>          Atheros Smart Net
    10/17/2013  10:44 PM    <DIR>          Google Chrome
    10/17/2013  10:44 PM    <DIR>          HP
    10/17/2013  10:44 PM    <DIR>          Intel
    08/22/2013  08:36 AM    <DIR>          Maintenance
    10/17/2013  10:44 PM    <DIR>          Microsoft Office 2013
    03/14/2014  08:50 AM    <DIR>          Microsoft Silverlight
    11/27/2012  12:34 AM             1,307 Movie Maker.lnk
    11/30/2012  07:48 PM             1,165 Mozilla Firefox.lnk
    11/27/2012  12:34 AM             1,376 Photo Gallery.lnk
    10/17/2013  10:44 PM    <DIR>          Picasa 3
    10/17/2013  10:44 PM    <DIR>          StartUp
    04/12/2014  06:57 PM    <DIR>          System Tools
    10/17/2013  10:42 PM             1,547 Windows Media Player.lnk

    C:\ProgramData\Microsoft\Windows\Start Menu>cd c:/

    c:\>Dism /Online /Cleanup-Image /RestoreHealth

    Deployment Image Servicing and Management tool
    Version: 6.3.9600.16384

    Image Version: 6.3.9600.16384

    [==========================100.0%==========================]
    The restore operation completed successfully. The component store corruption was
     repaired.
    The operation completed successfully.

    c:\>

    Then I shutdown and booted. I tried installing the update again, this time using the Modern Interface. The download was even quicker than before. Stages 1 and 2 and 3 completed and then the lock screen appeared. Yeah! Success.

    Windows 8.1 Update for x64-based Systems (KB2919355)
    Installation date: 4/12/2014 9:04 PM
    Installation status: Succeeded
    Update type: Important

    So I tried all of this for my 800F0922 error, and now I am getting a whole new error 0x8024200D.  Windows 8 has become a bigger disaster than Vista.


    Saturday, May 31, 2014 4:42 PM
  • running 3.1.5160 - uninstalling this did not work for me. Older versions are problematic though.   Good luck getting the newer version - Cisco won't give it you - Only your IT department can get it and they probably won't.
    Sunday, June 15, 2014 8:41 PM
  • Quick note on #12, really, really, REALLY, Export the reg key before deleting it. Otherwise your setup and forwarded event logs are borked. Also, I am still getting 0x800f0922 after deleting this.
    Me too. =(  Any other leads for this error?  Spoke w Tech support. They have no idea.
    Sunday, June 15, 2014 9:06 PM
  • I had to re-format all of my machines to get this update to work. Sounds like from your previous comments your an end user. If your having serious troubles getting the update to install and this is your personal device you should look into backing up your data and re-formatting your pc. There is of course, no guarantee that this will solve the issue.
    Monday, June 16, 2014 5:53 PM
  • After months of trying to resolve this  we came up with a proven winner to get this installed.  For our installations, our SonicWall VPN may have been the reason the install would fail.

    1.  If you have a VPN installed, copy down all your domains and logins and UNINSTALL the VPN.

    2. Delete any corrupted instance of KB2919355 (this is using the 64 bit package) with an elevated command prompt using: 

    DISM /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

    3. Clean up with an elevated command prompt using:

    DISM /online /cleanup-image /startcomponentcleanup

    4. Download the Windows8.1-KB2919355-x64.msu and the clearcompressionflag.exe files. http://www.microsoft.com/en-us/download/details.aspx?id=42335 (again this is 64bit)

    5. Run clearcompressionflag.exe.  Takes about 1 second and gives you no indication that it completed successfully, but thats ok.

    6. Run Windows8.1-KB2919355-x64.msu

    7. Restart Windows

    8. Bask in the glory of a successful install.


    Wednesday, June 18, 2014 2:41 PM
  • My solution was similar to #15. Except in my case was an older SonicWall VPN client. I tried most of the other suggestions before I uninstalled the VPN, and Windows Update worked just fine after that.

    I've updated my SonicWall VPN client now to the latest, so hopefully it won't be such a pain. Hope this helps someone else.

    Wednesday, November 19, 2014 11:35 PM
  • Sadly, even after installing KB2919355 on 2014-MAR-18, the issue still persists on Windows 8.1 Home.

    I am referring to http://support.microsoft.com/en-us/kb/2891362

    "A file copy (or move) operation fails when files or folders have long paths in Windows Explorer"




    • Edited by Paulie-D Sunday, September 6, 2015 12:07 AM
    Sunday, September 6, 2015 12:06 AM
  • 9/28/2016
    I am installing windows 2012r2 server as a Virtual Machine, after 2 very large batches of updates the "Important update" KB2919355 (868.0 MB) fails to install.  I have tried starting over from scratch to see I there was just a glitch along the way.  I have circled back to the same issue.  When I search for the update in installed updates, I see it as being installed on 3/18/2014.  I have seen references to downloading Windows Server 2012 r2 with this patch already installed.  Since this is a NEW Dell server with a NEW dell OS install DVD, I suspect that this is in fact already installed.  I find none of the KB's that must be installed in the following order: KB2919442, KB2919355, KB2932046, KB2937592, KB2938439, and KB2934018.  KB2919442 is a prerequisite for Windows 8.1 Update and should be installed before attempting to install KB2919355.

    I would like to just IGNORE this update but I suspect that is a bad idea.  Most everything I find about this confuses the issue for me by mixing Windows 8.1 into descriptions that I find when looking for Server 2012 r2.  Also there does not seem to be ANY posts related to this issue since over a YEAR ago.


    • Edited by Fischnets Tuesday, September 27, 2016 11:51 AM
    Tuesday, September 27, 2016 11:50 AM
  • Years later this update is still trying to apply to Server Core VMs. Keeps failing with error 0x80070070.  ITs from 2014 so not sure why its showing up now.   These core VMs have been up to date.

    Friday, May 4, 2018 5:20 PM