Hi,
According to your description, I suggest to perform these steps to troubleshoot the issue:
1
Login with
Clean Boot
2
Repair Live Message:
1)
click Start, input Programs and features in search box and press Enter
2)
Right click Windows Live Messenger, and then click Change.
3)
Click Repair.
Furthermore, you can go to Windows Live Solution Center for further help:
Windows Live Messenger support
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Regards,
Leo Huang
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