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OWA mail shows all folders twice RRS feed

  • Question

  • Have exchange 2007 , and with one of the user his/her outlook web access shows all folders twice, but as he is saying in outlook it shows correctly , is that possible ? i told him to reset the folders through outlook but he says outlook things are working fine , so what could be issues thanks ..
    Tuesday, July 24, 2012 3:22 PM

Answers

  • Open the mailbox using mfcmapi and see if there are indeed duplicate folders if so you will need to delete them. I would export the mailbox to pst just in case before you start whacking things.

    How to remove duplicate folders in Outlook when connected to an Exchange Server mailbox

    http://support.microsoft.com/kb/2509983


    James Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com

    • Marked as answer by Zi Feng Thursday, August 2, 2012 2:25 AM
    Tuesday, July 24, 2012 3:52 PM
  • Thats why you need to use mfcmapi to verify if it's actually like that in the mailbox. Maybe his outlook is in cached mode, maybe its not synching the dups.

    James Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com

    • Marked as answer by Zi Feng Thursday, August 2, 2012 2:25 AM
    Tuesday, July 24, 2012 4:55 PM

All replies

  • Open the mailbox using mfcmapi and see if there are indeed duplicate folders if so you will need to delete them. I would export the mailbox to pst just in case before you start whacking things.

    How to remove duplicate folders in Outlook when connected to an Exchange Server mailbox

    http://support.microsoft.com/kb/2509983


    James Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com

    • Marked as answer by Zi Feng Thursday, August 2, 2012 2:25 AM
    Tuesday, July 24, 2012 3:52 PM
  • James, i mentioned in outlook it's fine , only the thing is in OWA the duplicates folders exist that's why i am having a doubt how is it possible ?? so here i am looking for what can we done to remove the duplicate folders from OWA.
    Tuesday, July 24, 2012 4:22 PM
  • Thats why you need to use mfcmapi to verify if it's actually like that in the mailbox. Maybe his outlook is in cached mode, maybe its not synching the dups.

    James Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com

    • Marked as answer by Zi Feng Thursday, August 2, 2012 2:25 AM
    Tuesday, July 24, 2012 4:55 PM