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Passwordless signing on iOS Authenticator app fails RRS feed

  • Question

  • I have configured two Microsoft accounts with the Microsoft Authenticator app on iOS. Both account have MFA enabled and when signing in with a password, MFA works just fine via the app. 
    What does not work however, is passwordless sign in. I do get promoted with the sign in request and I chose the appropriate number, but the I receive the following message: “A problem has occurred. Please ensure that a passcode is used on your device. Otherwise restart your device and try again.”

    I have a passcode on the iPhone of course and Face ID is enabled. 

    iOS: 13.6

    Authenticator: 6.4.16

    Thanks for helping out!


    Best Regards, Sebastian


    Sunday, July 26, 2020 3:27 PM