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IE9 wont print (using high amount of ram), open a new tab and it will print fine (same session) RRS feed

  • Question

  • Hi Guys

    (Enterprise Network) 

    Im having an Issue where IE9 will be printing off our intranet fine for a while, it starts using a high amount of ram and will not print at all.

    I can open another tab on the same session and it will print fine, or close the session and open IE9 agian and it will print fine.

    anyone had something like this before ? any advise would be great.

    currently ive got 1 user test if running IE9 with addons disabled helps.

    Thursday, August 7, 2014 2:56 AM

Answers

  • fine for a while, it starts using a high amount of ram and will not print at all.

    Sounds like a leak, perhaps with scripting.  However, I don't know how you can control whether you are just using the standard scripting for printer support versus something that the page adds on.  What happens if you try putting the site into the Restricted zone?  That presumably would disable scripting in the page but hopefully not affect the standard scripts used to do normal printing.  A related test in IE11 would be to put a site into the Restricted zone and then try to use its Developer Tools, since in IE11 DT is implemented by scripting.  FWIW I don't know what would happen in either case.  Interesting question.  TBD.



    Robert Aldwinckle
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    • Marked as answer by ITWizchch Wednesday, September 10, 2014 9:49 PM
    Thursday, August 7, 2014 1:36 PM
    Answerer

All replies

  • Have you tried to reinstall Internet Explorer?

    http://support.microsoft.com/kb/318378/en-us

    You can also reset Internet Explorer settings.

    http://support.microsoft.com/kb/923737/en-us

    • Marked as answer by Cloud_TS Tuesday, September 9, 2014 7:45 AM
    • Unmarked as answer by ITWizchch Wednesday, September 10, 2014 9:49 PM
    Thursday, August 7, 2014 7:34 AM
  • fine for a while, it starts using a high amount of ram and will not print at all.

    Sounds like a leak, perhaps with scripting.  However, I don't know how you can control whether you are just using the standard scripting for printer support versus something that the page adds on.  What happens if you try putting the site into the Restricted zone?  That presumably would disable scripting in the page but hopefully not affect the standard scripts used to do normal printing.  A related test in IE11 would be to put a site into the Restricted zone and then try to use its Developer Tools, since in IE11 DT is implemented by scripting.  FWIW I don't know what would happen in either case.  Interesting question.  TBD.



    Robert Aldwinckle
    ---

    • Marked as answer by ITWizchch Wednesday, September 10, 2014 9:49 PM
    Thursday, August 7, 2014 1:36 PM
    Answerer