locked
SFB client can't see sheare screen, presentetion e.c RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    hi All,

    I have installed Skype for business. desktop clients can't access shear screen e.c

    see screen shot

    can any one help me?

    Lekso


    Wednesday, March 16, 2016 12:07 PM

Answers

  • Question
    Sign in to vote
    1
    Sign in to vote
    did you try to install office 2013 on fresh pc, to know if it is server side problem or client one.
    • Marked as answer by Eason Huang Friday, April 8, 2016 1:41 AM
    Thursday, March 17, 2016 11:23 AM

All replies

  • Question
    Sign in to vote
    1
    Sign in to vote

    Hi 

    Is this specific to one particular machine or SipURI, did you create any conferencing policy which restrict screen sharing , you can check this from SFB control panel. Check for updadtes on Skype client as well. 

    Linus

    Wednesday, March 16, 2016 4:09 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Hi Linus, thanks for your answer,

      no this specific is on all machines. the stuff can not access because they can't see where is the desktop shearing, where is the other one.

    L

    Thursday, March 17, 2016 5:49 AM
  • Question
    Sign in to vote
    1
    Sign in to vote

    Hi,

    as linus said please check the conference policy even the global one may be you restrict the sharing.

    Thursday, March 17, 2016 6:41 AM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Hello,

     the conference policy is checked. everything is open.  I think this is a font color problem, because when I press one of this from this menu it works but I can't know before what i press. for example if I want to run shear screen I don't know which one is screen shear button. 

    L

    Thursday, March 17, 2016 6:53 AM
  • Question
    Sign in to vote
    1
    Sign in to vote

    Yes , saw it very unique.. did you also try to check and disable if  there is any  third party app which is there , try  doing clean boot of the laptop and then check the behaviour.

    Also please make sure that the Client is updated to the latest version. 

    Windows Clean boot 

    https://support.microsoft.com/en-us/kb/929135

    Linus

    • Proposed as answer by Eason Huang Thursday, March 17, 2016 8:04 AM
    Thursday, March 17, 2016 7:16 AM
  • Question
    Sign in to vote
    1
    Sign in to vote

    Hi,

    Did you make any change before the issue happen?

    If it happen after any update, please try to remove the latest update to test the issue.

    Please try to disable hardware graphics acceleration function on Office and then test the issue again.

    Best Regards

    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Eason Huang
    TechNet Community Support

    Thursday, March 17, 2016 8:12 AM
  • Question
    Sign in to vote
    0
    Sign in to vote
    when I had Lync 2010 everything was ok. this problem appears after migration to SFB.
    Thursday, March 17, 2016 8:16 AM
  • Question
    Sign in to vote
    0
    Sign in to vote

      after server migration to SFB, on client machine I uninstalled office 2010 and Lync 2010 also and install Office 2013, which includes Lync 2013.  after, I have this problem. the latest update for client, has been done. the hardware graphics acceleration function has been disabled. 

     but no result.

    L

    Thursday, March 17, 2016 8:50 AM
  • Question
    Sign in to vote
    1
    Sign in to vote
    did you try to install office 2013 on fresh pc, to know if it is server side problem or client one.
    • Marked as answer by Eason Huang Friday, April 8, 2016 1:41 AM
    Thursday, March 17, 2016 11:23 AM