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Uninstall a program completely after errors from previous uninstallation RRS feed

  • Question

  • I have a piece of software called Kaplan Self Test. Its on a CD. Due to some previous uninstallation issues, I can no longer install it back on. Is it because of the registry keys still left? How can I cleanup without affecting the registry so that I can reinstall it? 
    Monday, March 26, 2018 4:10 AM

Answers

  • Hi Ash420.

    You should look for Registry settings related to that program in one or both of the following keys

    Computer\HKEY_LOCAL_MACHINE\SOFTWARE
    Computer\HKEY_CURRENT_USER\Software

    If you decide to remove keys in the Registry, perform a backup copy of the Registry itself and pay extreme attention: any mistake could lead to programs and/or system problems.
    I'd also suggest you to contact the application manufacturer and ask for support.

    Bye.


    Luigi Bruno
    MCP, MCTS, MOS, MTA

    Monday, March 26, 2018 8:08 AM
  • Hi,

    How did you uninstall the software?

    Is there any error message when you can’t reinstall it?

    Please try to use clean boot to boot PC into a clean environment to see if you could reinstall it.

    Here is a link for your reference.

    How to perform a clean boot in Windows:

    https://support.microsoft.com/en-in/help/929135/how-to-perform-a-clean-boot-in-windows

    And I  also think you could ask the application vendor for help.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by Vera Hu Thursday, March 29, 2018 10:03 AM
    • Marked as answer by arnavsharma Sunday, April 8, 2018 11:10 PM
    Tuesday, March 27, 2018 7:55 AM
  • I'll would suggest you to talk to software supplier / vendor

    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    • Marked as answer by arnavsharma Sunday, April 8, 2018 11:10 PM
    Tuesday, March 27, 2018 11:37 PM

All replies

  • Hi Ash420.

    You should look for Registry settings related to that program in one or both of the following keys

    Computer\HKEY_LOCAL_MACHINE\SOFTWARE
    Computer\HKEY_CURRENT_USER\Software

    If you decide to remove keys in the Registry, perform a backup copy of the Registry itself and pay extreme attention: any mistake could lead to programs and/or system problems.
    I'd also suggest you to contact the application manufacturer and ask for support.

    Bye.


    Luigi Bruno
    MCP, MCTS, MOS, MTA

    Monday, March 26, 2018 8:08 AM
  • Hi,

    How did you uninstall the software?

    Is there any error message when you can’t reinstall it?

    Please try to use clean boot to boot PC into a clean environment to see if you could reinstall it.

    Here is a link for your reference.

    How to perform a clean boot in Windows:

    https://support.microsoft.com/en-in/help/929135/how-to-perform-a-clean-boot-in-windows

    And I  also think you could ask the application vendor for help.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by Vera Hu Thursday, March 29, 2018 10:03 AM
    • Marked as answer by arnavsharma Sunday, April 8, 2018 11:10 PM
    Tuesday, March 27, 2018 7:55 AM
  • I'll would suggest you to talk to software supplier / vendor

    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    • Marked as answer by arnavsharma Sunday, April 8, 2018 11:10 PM
    Tuesday, March 27, 2018 11:37 PM
  • Hi, 

    How’s everything going? Please feel free to give me any update.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, March 30, 2018 9:56 AM