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Problems with running games and opening dxdiag RRS feed

  • Question

  • I'm having problems with a couple of games that crash on startup with Directx problems.  Dxdiag also won't start as I'm getting an error "C;WindowszSysWOW64\d3d10.dll is either not designed to run in Windows or it contains an error".

     

    I've tried reinstalling directx several times with no effect.  my video drivers are up to date.  I tried running SFC/SCANNNOW from the Command Prompt and it came back with the following errors when trying to correct the directx files:

     

    2010-07-10 12:19:42, Info                  CSI    000002ed [SR] Beginning Verify and Repair transaction
    2010-07-10 12:19:42, Info                  CSI    000002ee Hashes for file member \SystemRoot\WinSxS\x86_microsoft-windows-audio-acmcorecodecs_31bf3856ad364e35_6.1.7600.16385_none_20ab31b25b1bf673\imaadp32.acm do not match actual file [l:24{12}]"imaadp32.acm" :
      Found: {l:32 b:SxtPeZHasIuBdnLgp3zj3oyQHiR13NfoXbdJXJ6qh8c=} Expected: {l:32 b:AV7sMeQpc16DVWpqcnp9fEJTSw9+C84B3CGvdrSPcm4=}
    2010-07-10 12:19:42, Info                  CSI    000002ef [SR] Cannot repair member file [l:24{12}]"imaadp32.acm" of Microsoft-Windows-Audio-ACMCoreCodecs, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2010-07-10 12:19:42, Info                  CSI    000002f0 Hashes for file member \SystemRoot\WinSxS\x86_microsoft-windows-branding-engine_31bf3856ad364e35_6.1.7600.16385_none_e9402ec0c6b7a25b\winbrand.dll do not match actual file [l:24{12}]"winbrand.dll" :
      Found: {l:32 b:fSrTCYZePbo0wJnLkTon97MyzVPAsBKAWxel5vLhuZo=} Expected: {l:32 b:ZDBTRrBuwUl2EwsLgPFLTVq2PlsqanuHLsnOK/j63NI=}
    2010-07-10 12:19:42, Info                  CSI    000002f1 [SR] Cannot repair member file [l:24{12}]"winbrand.dll" of Microsoft-Windows-Branding-Engine, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2010-07-10 12:19:42, Info                  CSI    000002f2 Hashes for file member \SystemRoot\WinSxS\x86_microsoft-windows-directx-direct3d10_31bf3856ad364e35_6.1.7600.16385_none_ef8ebbc22eff9332\d3d10.dll do not match actual file [l:18{9}]"d3d10.dll" :
      Found: {l:32 b:PFe92QYsb81IDc4LBgWAIDAlb9ZzCfZ1eGMYjnsmGpY=} Expected: {l:32 b:tDj341QqZLs0Vtjgw9AftCa3eBFra0DRX3306dBtHkg=}
    2010-07-10 12:19:42, Info                  CSI    000002f3 [SR] Cannot repair member file [l:18{9}]"d3d10.dll" of Microsoft-Windows-DirectX-Direct3D10, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2010-07-10 12:19:42, Info                  CSI    000002f4 Hashes for file member \SystemRoot\WinSxS\x86_microsoft-windows-scripting.resources_31bf3856ad364e35_6.1.7600.16385_en-us_8b02f732b8c73c0d\cscript.exe.mui do not match actual file [l:30{15}]"cscript.exe.mui" :
      Found: {l:32 b:sQkUgF7C/yeqMroUw3Mc4LzW5RH9nl3AjLmV9F4pyJc=} Expected: {l:32 b:Un2I/vLlZwuU38Wn6pttoBAOqu32AJ59OUPjzvOnjmE=}
    2010-07-10 12:19:42, Info                  CSI    000002f5 [SR] Cannot repair member file [l:30{15}]"cscript.exe.mui" of Microsoft-Windows-Scripting.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2010-07-10 12:19:42, Info                  CSI    000002f6 Hashes for file member \SystemRoot\WinSxS\x86_microsoft-windows-audio-acmcorecodecs_31bf3856ad364e35_6.1.7600.16385_none_20ab31b25b1bf673\imaadp32.acm do not match actual file [l:24{12}]"imaadp32.acm" :
      Found: {l:32 b:SxtPeZHasIuBdnLgp3zj3oyQHiR13NfoXbdJXJ6qh8c=} Expected: {l:32 b:AV7sMeQpc16DVWpqcnp9fEJTSw9+C84B3CGvdrSPcm4=}
    2010-07-10 12:19:42, Info                  CSI    000002f7 [SR] Cannot repair member file [l:24{12}]"imaadp32.acm" of Microsoft-Windows-Audio-ACMCoreCodecs, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2010-07-10 12:19:42, Info                  CSI    000002f8 [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7600.16385.WindowsFoundationDelivery"
    2010-07-10 12:19:42, Info                  CSI    000002f9 Hashes for file member \??\C:\Windows\SysWOW64\imaadp32.acm do not match actual file [l:24{12}]"imaadp32.acm" :
      Found: {l:32 b:SxtPeZHasIuBdnLgp3zj3oyQHiR13NfoXbdJXJ6qh8c=} Expected: {l:32 b:AV7sMeQpc16DVWpqcnp9fEJTSw9+C84B3CGvdrSPcm4=}
    2010-07-10 12:19:42, Info                  CSI    000002fa Hashes for file member \SystemRoot\WinSxS\x86_microsoft-windows-audio-acmcorecodecs_31bf3856ad364e35_6.1.7600.16385_none_20ab31b25b1bf673\imaadp32.acm do not match actual file [l:24{12}]"imaadp32.acm" :
      Found: {l:32 b:SxtPeZHasIuBdnLgp3zj3oyQHiR13NfoXbdJXJ6qh8c=} Expected: {l:32 b:AV7sMeQpc16DVWpqcnp9fEJTSw9+C84B3CGvdrSPcm4=}
    2010-07-10 12:19:42, Info                  CSI    000002fb [SR] Could not reproject corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:24{12}]"imaadp32.acm"; source file in store is also corrupted
    2010-07-10 12:19:42, Info                  CSI    000002fc Hashes for file member \SystemRoot\WinSxS\x86_microsoft-windows-scripting.resources_31bf3856ad364e35_6.1.7600.16385_en-us_8b02f732b8c73c0d\cscript.exe.mui do not match actual file [l:30{15}]"cscript.exe.mui" :
      Found: {l:32 b:sQkUgF7C/yeqMroUw3Mc4LzW5RH9nl3AjLmV9F4pyJc=} Expected: {l:32 b:Un2I/vLlZwuU38Wn6pttoBAOqu32AJ59OUPjzvOnjmE=}
    2010-07-10 12:19:42, Info                  CSI    000002fd [SR] Cannot repair member file [l:30{15}]"cscript.exe.mui" of Microsoft-Windows-Scripting.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2010-07-10 12:19:42, Info                  CSI    000002fe [SR] This component was referenced by [l:266{133}]"Microsoft-Windows-WindowsFoundation-LanguagePack-Package~31bf3856ad364e35~amd64~en-US~6.1.7600.16385.Windows Foundation Language Pack"
    2010-07-10 12:19:42, Info                  CSI    000002ff Hashes for file member \??\C:\Windows\SysWOW64\en-US\cscript.exe.mui do not match actual file [l:30{15}]"cscript.exe.mui" :
      Found: {l:32 b:sQkUgF7C/yeqMroUw3Mc4LzW5RH9nl3AjLmV9F4pyJc=} Expected: {l:32 b:Un2I/vLlZwuU38Wn6pttoBAOqu32AJ59OUPjzvOnjmE=}
    2010-07-10 12:19:42, Info                  CSI    00000300 Hashes for file member \SystemRoot\WinSxS\x86_microsoft-windows-scripting.resources_31bf3856ad364e35_6.1.7600.16385_en-us_8b02f732b8c73c0d\cscript.exe.mui do not match actual file [l:30{15}]"cscript.exe.mui" :
      Found: {l:32 b:sQkUgF7C/yeqMroUw3Mc4LzW5RH9nl3AjLmV9F4pyJc=} Expected: {l:32 b:Un2I/vLlZwuU38Wn6pttoBAOqu32AJ59OUPjzvOnjmE=}
    2010-07-10 12:19:42, Info                  CSI    00000301 [SR] Could not reproject corrupted file [ml:60{30},l:58{29}]"\??\C:\Windows\SysWOW64\en-US"\[l:30{15}]"cscript.exe.mui"; source file in store is also corrupted
    2010-07-10 12:19:42, Info                  CSI    00000302 [SR] Repaired file \SystemRoot\WinSxS\Manifests\\[l:24{12}]"winbrand.dll" by copying from backup
    2010-07-10 12:19:42, Info                  CSI    00000303 Hashes for file member \??\C:\Windows\SysWOW64\winbrand.dll do not match actual file [l:24{12}]"winbrand.dll" :
      Found: {l:32 b:fSrTCYZePbo0wJnLkTon97MyzVPAsBKAWxel5vLhuZo=} Expected: {l:32 b:ZDBTRrBuwUl2EwsLgPFLTVq2PlsqanuHLsnOK/j63NI=}
    2010-07-10 12:19:42, Info                  CSI    00000304 [SR] Repairing corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:24{12}]"winbrand.dll" from store
    2010-07-10 12:19:43, Info                  CSI    00000305 Ignoring duplicate ownership for directory [l:46{23}]"\??\C:\Windows\Branding" in component Microsoft-Windows-Branding-Engine, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral

    2010-07-10 12:19:43, Info                  CSI    00000306 Ignoring duplicate ownership for directory [l:64{32}]"\??\C:\Windows\Branding\ShellBrd" in component Microsoft-Windows-Branding-Engine, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral

    2010-07-10 12:19:43, Info                  CSI    00000307 Hashes for file member \SystemRoot\WinSxS\x86_microsoft-windows-directx-direct3d10_31bf3856ad364e35_6.1.7600.16385_none_ef8ebbc22eff9332\d3d10.dll do not match actual file [l:18{9}]"d3d10.dll" :
      Found: {l:32 b:PFe92QYsb81IDc4LBgWAIDAlb9ZzCfZ1eGMYjnsmGpY=} Expected: {l:32 b:tDj341QqZLs0Vtjgw9AftCa3eBFra0DRX3306dBtHkg=}
    2010-07-10 12:19:43, Info                  CSI    00000308 [SR] Cannot repair member file [l:18{9}]"d3d10.dll" of Microsoft-Windows-DirectX-Direct3D10, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2010-07-10 12:19:43, Info                  CSI    00000309 [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7600.16385.WindowsFoundationDelivery"
    2010-07-10 12:19:43, Info                  CSI    0000030a Hashes for file member \??\C:\Windows\SysWOW64\d3d10.dll do not match actual file [l:18{9}]"d3d10.dll" :
      Found: {l:32 b:PFe92QYsb81IDc4LBgWAIDAlb9ZzCfZ1eGMYjnsmGpY=} Expected: {l:32 b:tDj341QqZLs0Vtjgw9AftCa3eBFra0DRX3306dBtHkg=}
    2010-07-10 12:19:43, Info                  CSI    0000030b Hashes for file member \SystemRoot\WinSxS\x86_microsoft-windows-directx-direct3d10_31bf3856ad364e35_6.1.7600.16385_none_ef8ebbc22eff9332\d3d10.dll do not match actual file [l:18{9}]"d3d10.dll" :
      Found: {l:32 b:PFe92QYsb81IDc4LBgWAIDAlb9ZzCfZ1eGMYjnsmGpY=} Expected: {l:32 b:tDj341QqZLs0Vtjgw9AftCa3eBFra0DRX3306dBtHkg=}
    2010-07-10 12:19:43, Info                  CSI    0000030c [SR] Could not reproject corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:18{9}]"d3d10.dll"; source file in store is also corrupted
    2010-07-10 12:19:43, Info                  CSI    0000030d Repair results created:

     

    Is there any way of replacing the corrupted files manually and if so how do I go about doing this?

    I'm running an HPdv8 laptop with an Intel i7Q720 processor, 4GB RAM and NVidia GeForce GT 230M graphics card with windows 7Home premium 64 bit edition.

    Thanks for any help.

    Saturday, July 10, 2010 11:48 AM

Answers

  • Hi,

     

    Is the system preinstalled by HP or by company computer administrator?

     

    If the system is installed by HP, there is usually an OEM recovery disk and you can use the disc to restore the system. If the system is installed by administrator, please contact him to get the installation disc and perform an In-place upgrade to repair the system.

     

    In-Place upgrade (Repair install)

    ===========

    1. Start the computer by using the current Operating System.

    2. Insert the Windows 7 DVD in the computer's DVD drive.

    3. Use one of the following procedures, as appropriate:

     

    If Windows automatically detects the DVD, the Install now screen appears. Click Install now.

    If Windows does not automatically detect the DVD, follow these steps:

     

    a. Click the Start Button, type Drive:\setup.exe in the start search box and then click OK.

     

    Note: Drive is the drive letter of the computer's DVD drive.

     

    b. Click Install now.

     

    4. When you reach the "Which type of installation do you want?" screen, click Upgrade to upgrade the current operating system to Windows 7.

     

    Thanks,

    Novak


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Novak Wu Friday, July 16, 2010 6:32 AM
    Tuesday, July 13, 2010 2:28 AM

All replies

  • The laptop came preinstalled with Windows 7 and I have the product licence key but not a copy of windows.  Is there anywhere that I can download Windows 7 so I can do a clean install?
    Sunday, July 11, 2010 8:26 AM
  • Open start menu and look for a folder with the laptop company and restore or recovery options. You may be able to restore it with the recovery program from your computer manufacturer. See the documentation.
    Sunday, July 11, 2010 8:56 AM
  • Hi,

     

    Is the system preinstalled by HP or by company computer administrator?

     

    If the system is installed by HP, there is usually an OEM recovery disk and you can use the disc to restore the system. If the system is installed by administrator, please contact him to get the installation disc and perform an In-place upgrade to repair the system.

     

    In-Place upgrade (Repair install)

    ===========

    1. Start the computer by using the current Operating System.

    2. Insert the Windows 7 DVD in the computer's DVD drive.

    3. Use one of the following procedures, as appropriate:

     

    If Windows automatically detects the DVD, the Install now screen appears. Click Install now.

    If Windows does not automatically detect the DVD, follow these steps:

     

    a. Click the Start Button, type Drive:\setup.exe in the start search box and then click OK.

     

    Note: Drive is the drive letter of the computer's DVD drive.

     

    b. Click Install now.

     

    4. When you reach the "Which type of installation do you want?" screen, click Upgrade to upgrade the current operating system to Windows 7.

     

    Thanks,

    Novak


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Novak Wu Friday, July 16, 2010 6:32 AM
    Tuesday, July 13, 2010 2:28 AM