Auto Attendant menu options - how to transfer to Lync extension RRS feed

  • Question

  • Hello,

    I currently have Exchange 2013/Lync 2013 working properly.  Voicemail and such works fine, so I know that the UM integration is working.

    They have a receptionist, so they do not use an auto attendant during business hours. After hours, they have an auto attendant.  Previously, this auto attendant was just an informational message which played and hung up. Now they want the caller to be able to press 1 to get directions, 2 to go to a certain extension, etc.

    In the "Menu Navigation" section of the auto attendant configuration, I tried adding this, but the "Transfer to this extension: " box only allows 4 digit extensions.  The Lync extensions are 3 digits, so I am not allowed to properly enter them.  I've googled around but haven't found an answer for how to get this to work.  This is a non-DID environment.  Please let me know what I need to do here.

    Thank you,


    Thursday, September 18, 2014 8:20 PM

All replies

  • Hi Jason,

    Please check the extension length settings in the UM dial plan that you are using.

    If you have set the extension length in the UM dial plan  as 4 digit then it will accept only 4 digits. 

    If that's the case change the extension length to 3 digits.

    Open EAC- click unified messaging - select your UM dial plan and click edit - now see the extension length settings value

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    Friday, September 19, 2014 4:38 AM
  • Is it possible to change the extension length without creating a whole new dial plan?  I don't want to risk breaking everything that currently works.
    Thursday, October 2, 2014 8:47 PM
  • I think you need a new dial plan to change the digits don't you?  I could be mistaken.  Regardless, in Lync, if you're using a separate dial plan for users, you might want to add normalization rules in the global dial plan for UM.

    As a test, pick a 4 digit number, put it in your AA, and in your Lync global dial plan translate that 4 digit number into the receptionist's full E.164 URI.  See if you can contact the user that way.

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    Thursday, October 2, 2014 10:00 PM
  • Please check the Lync user, which was created through your creation of the dialplan. This user should have the correct lync dialplan and voicepolicy. Because without Lync dialplan and voicepolicy Exch UM has no the right permission to dial out.

    regards Holger Technical Specialist UC

    Sunday, October 12, 2014 9:51 AM