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Win8 IE 10: Flash video in full screen mode while dual monitor; video freezes on second monitor RRS feed

  • Question

  • All,

    When launching a Flash video in full screen mode while using dual monitors, the video freezes to still frame on the second monitor. This happens in mirrored and extended screen modes.  The video continues to play normally on the first screen, and the audio continues normally as well. This does not happen when using other browsers, e.g. Firefox.

    I have the latest windows updates, so Flash should be fully updated.  To me this seems to be a software issue, not a memory or hardware issue.  To be clear, the video doesn't stutter; rather it freezes to a still frame. I didn't have this problem using internet explorer with the same setup before I upgraded my laptop to Windows 8.  Here's my setup:

    Windows 8. Internet Explorer 10.

    Asus laptop connected to an HD LED T.V. screen via HDMI. (Audio transmits through the HDMI cord and out the T.V. speakers normally.)

    GeForce GT650M graphics card.

    Core i7, and 8 GB RAM.

    What do you think is going on? Any troubleshooting ideas? Thank you.

    Friday, February 22, 2013 2:16 AM

Answers

  • Thank you for directing me to the Microsoft community site. I wasn't aware of it. I also posted on the Adobe forums, in case those guys can help out.

    Solution: enable (check) use software rendering in IE internet options advanced settings. Then restart computer.  See http://support.microsoft.com/kb/2528233.

    • Edited by Cyrus8 Saturday, February 23, 2013 8:15 PM Solution
    • Marked as answer by Cyrus8 Saturday, February 23, 2013 8:15 PM
    Saturday, February 23, 2013 7:43 PM

All replies

  • Hi,

    Shockwave flash is from Adobe..... adobe.com

    Troubleshooting device driver issues...

    Start>Control Panel>Display

    or

    general troubleshooting....

    Start>Control Panel>Troubleshooting.


    Rob^_^

    Friday, February 22, 2013 3:28 AM
  • Adobe Flash is now built into Windows 8 and Internet Explorer 10.

    Furthermore, this problem only arises when using Internet Explorer.  Flash video does not freeze on the second monitor of my setup using Mozilla Firefox.

    Like I mentioned, this is most likely not a hardware or driver issue, since my setup works normally when using Firefox.

    Friday, February 22, 2013 10:24 PM
  • Hi,

    these are peer to peer support forums... we do not work for nor represent MS.

    you can post feedback and bug reports to the IE Team at http://connect.microsoft.com/ie

    a good place to start troubleshooting your issue is the Display Control Panel...

    Questions regarding Internet Explorer 8, 9 and 10 for the IT Pro Audience. Topics covered are: Installation, Deployment, Configuration, Security, Group Policy, Management questions. If you are a consumer looking for answers or to raise a question, it's highly recommended you head on over to http://answers.microsoft.com/en-us


    Rob^_^

    Friday, February 22, 2013 11:26 PM
  • Thank you for directing me to the Microsoft community site. I wasn't aware of it. I also posted on the Adobe forums, in case those guys can help out.

    Solution: enable (check) use software rendering in IE internet options advanced settings. Then restart computer.  See http://support.microsoft.com/kb/2528233.

    • Edited by Cyrus8 Saturday, February 23, 2013 8:15 PM Solution
    • Marked as answer by Cyrus8 Saturday, February 23, 2013 8:15 PM
    Saturday, February 23, 2013 7:43 PM
  • Hi,

     

    Thanks for sharing. It will definitely help other community members who are facing similar problems.


    Tracy Cai
    TechNet Community Support

    Monday, February 25, 2013 2:54 AM
    Moderator