Matshita DVD RAM UJ-850S RRS feed

  • Question


    I have an Acer Aspire 5720z with Vista Home Premium and in the last time my DVD is not functional (error: aplicattion not found).Please help me!
    Monday, June 9, 2008 5:02 PM





    I suggest trying the following steps to troubleshoot the issue.


    Step 1 If you have any third-party CD/DVD-burning software such as Naro or Roxio installed, please temporarily remove them from "Control Panel"-> "Programs and Features".


    Step 2 Delete Filter Drivers


    1. Click Start, type regedit and press ENTER.


    2. Navigate to the following key:




    3. Right click the {4D36E965-E325-11CE-BFC1-08002BE10318} entry, choose "Export", select Desktop in the Save in box and type backup in File Name. Click Save.


    Please Note: The backup file is on the Desktop and named backup.reg. We can simply restore the registry by double-clicking the backup.reg file.


    4. Highlight this key ({4D36E965-E325-11CE-BFC1-08002BE10318}), on the right pane, and then check if Upperfilters and Lowerfilters value are present. If so, please right click on the values and select "Delete" to remove them.


    5. Restart the computer


    Step 3 Reinstall the DVDROM


    1.    Click Start, type devmgmt.msc and press Enter.

    2.    Expand DVD/CD-ROM drives.

    3.    Right-click the DVDROM and click Uninstall.

    4.    Restart the computer.


    If the issue persists, to get the issue resolved in a timely manner, I recommend contacting Acer for more information.


    Hope it helps.


    Tim Quan - MSFT

    Wednesday, June 11, 2008 2:39 AM