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BSOD - IRQL NOT LESS OR EQUAL RRS feed

  • Question

  • Hello

    I bought a new pc like 3 months ago everything was looking good but... I'm getting like 4-5 BSODS a week which is definitely not normal. I've been looking for help everywhere but couldn't find any solution so that's all i ask for. Thanks for any reply :) 

    Here's Minidump analysis made by WinDbg

    STACK_TEXT:  
    ffffa183`82380488 fffff800`21215729 : 00000000`0000000a fffffd4f`c454d168 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
    ffffa183`82380490 fffff800`21211859 : 00000000`4bbaedd7 00000000`00000000 00000000`4e974d85 00000000`00000000 : nt!KiBugCheckDispatch+0x69
    ffffa183`823805d0 fffff800`212b40d0 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x519
    ffffa183`82380760 fffff800`210de6d8 : 00000000`00000000 fffff800`21135749 00000000`00000000 00000000`00000000 : nt!MI_READ_PTE_LOCK_FREE+0x4
    ffffa183`82380790 fffff800`210dd6ec : 00000000`00000001 00000223`bfc82268 ffffa183`82380a70 ffffa183`82380b00 : nt!MiDispatchFault+0x1f8
    ffffa183`82380930 fffff800`2121174e : ffff8282`8f109080 00000000`00000000 00000000`00000000 ffff8282`8ee8c140 : nt!MmAccessFault+0xd6c
    ffffa183`82380b00 00007ff6`74be6203 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x40e
    000000e4`1219f9a0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ff6`74be6203


    STACK_COMMAND:  kb

    THREAD_SHA1_HASH_MOD_FUNC:  a9648449c83af6cbf8bc3f23e2a73652458e4656

    THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  667c78a26939a569949a00e347f4411c60abb11d

    THREAD_SHA1_HASH_MOD:  30a3e915496deaace47137d5b90c3ecc03746bf6

    FOLLOWUP_IP: 
    nt!MI_READ_PTE_LOCK_FREE+4
    fffff800`212b40d0 488b11          mov     rdx,qword ptr [rcx]

    FAULT_INSTR_CODE:  e8118b48

    SYMBOL_STACK_INDEX:  3

    SYMBOL_NAME:  nt!MI_READ_PTE_LOCK_FREE+4

    FOLLOWUP_NAME:  MachineOwner

    MODULE_NAME: nt

    IMAGE_NAME:  ntkrnlmp.exe

    DEBUG_FLR_IMAGE_TIMESTAMP:  5a4a1659

    IMAGE_VERSION:  10.0.16299.192

    BUCKET_ID_FUNC_OFFSET:  4

    FAILURE_BUCKET_ID:  AV_nt!MI_READ_PTE_LOCK_FREE

    BUCKET_ID:  AV_nt!MI_READ_PTE_LOCK_FREE

    PRIMARY_PROBLEM_CLASS:  AV_nt!MI_READ_PTE_LOCK_FREE

    TARGET_TIME:  2018-01-18T21:16:57.000Z

    OSBUILD:  16299

    OSSERVICEPACK:  192

    SERVICEPACK_NUMBER: 0

    OS_REVISION: 0

    SUITE_MASK:  784

    PRODUCT_TYPE:  1

    OSPLATFORM_TYPE:  x64

    OSNAME:  Windows 10

    OSEDITION:  Windows 10 WinNt TerminalServer SingleUserTS Personal

    OS_LOCALE:  

    USER_LCID:  0

    OSBUILD_TIMESTAMP:  2018-01-01 12:07:05

    BUILDDATESTAMP_STR:  160101.0800

    BUILDLAB_STR:  WinBuild

    BUILDOSVER_STR:  10.0.16299.192

    ANALYSIS_SESSION_ELAPSED_TIME:  1208

    ANALYSIS_SOURCE:  KM

    FAILURE_ID_HASH_STRING:  km:av_nt!mi_read_pte_lock_free

    FAILURE_ID_HASH:  {46795dd4-7dde-8cf0-b2ba-3f69fbe2847b}

    Followup:     MachineOwner
    ---------

    Thursday, January 18, 2018 9:37 PM

All replies

  • Hi,

    Did you install the Windows Update January 3, 2018—KB4056897 (Security-only update) or January 4, 2018—KB4056894 (Monthly Rollup)?

    If yes, if the BSOD occur after you install the update.

    If yes, here is a known issue about AMD devices fall into an unbootable state. Please check if you need to install the following fix.

    Unbootable state for AMD devices in Windows 7 SP1 and Windows Server 2008 R2 SP1:

    https://support.microsoft.com/en-us/help/4073578/unbootable-state-for-amd-devices-in-windows-7-sp1-windows-server-2008

     

    Is there any change before this issue?

    If yes, please revert back the changes to see the results.

    Please try to update driver in Device Management.

    Please also check if the PC is up to date. (Type Windows Update in search box, then select Windows Update. On the Windows Update page, select Check for updates.)

    Could you please up load the dump files onto OneDrive then share link here?

    Note: If you have any concern about this, please send the dump file to tnmff@microsoft.com through email, but it may cause reply delay.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by Vera Hu Tuesday, January 23, 2018 1:35 AM
    Friday, January 19, 2018 5:00 AM
  • To evaluate the BSOD please post logs for troubleshooting.

    Using administrative command prompt copy and paste this whole command:

    Make sure the default language is English so that the logs can be scanned and read.

    https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html

    The command will automatically collect the computer files and place them on the desktop.

    Then use one drive or drop box to place share links into the the thread for troubleshooting.

    https://support.office.com/en-us/article/Share-OneDrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

    It will automatically collect these files:  msinfo32, dxdiag, mini dumps, drivers hosts, install, uninstall, services, startup, event viewer files, etc.

    Open administrative command prompt and copy and paste the whole command:

    copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"

    There is 1 file for you to find manually:  memory dump file:

    C:\Windows\MEMORY.DMP

    Use file explorer > this PC > local C: drive > right upper corner search enter each of the above to find results.

    Sometimes the dxdiag file needs to be found and saved manually:  In the left lower corner search type:  dxdiag > When the DirectX Diagnostic Tool opens click on the next page button so that each tab is opened > click on save all information > save to desktop > post one drive or drop box share link into the thread
    Friday, January 19, 2018 6:15 AM
  • Hi, 

    How’s everything going? Please feel free to give me any update.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, January 23, 2018 1:35 AM