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Battery Not Detected in Windows 8.1 RRS feed

  • Question

  • Hi there,

    I have the Lenovo G710. I haven't used the battery for a while now and I use the laptop by connecting the powerlead directly to mains power outlet. I decided today to plug the battery in. The battery indicator lights up.

    Windows 8.1 does not detect the battery and it states "No Battery Detected".

    What i have tried:
    I have installed all the latest Windows Updates and it still doesnt detect the battery.
    I even installed the latest chipset drivers for this laptop and it still doesnt detect it. The only update i cannot install is the BIOS update because it states that "Battery Not Detected".
    I uninstalled the following from Device Manager: Microsoft ACPI compliant Control Method Battery.


    Switched off the laptop

    Removed the battery pack

    Removed the AC power lead from the laptop

    Held the power button for 30 seconds to drain the battery

    Reconnect the battery pack

    Reconnect the AC power lead

    Turn the laptop on.

    Battery not detected.

    Can anyone assist what i could do next please? I have put this question to Lenovo and they haven't even come back to me yet


    • Edited by IndusKing Saturday, June 27, 2015 11:14 AM
    Saturday, June 27, 2015 11:14 AM

Answers

  • It seems that battery is too old, has became malfunctioned and you may need to replace it with a newer one.

    Windows Troubleshooting & How to guides - http://www.kapilarya.com


    Sunday, June 28, 2015 2:34 AM
  • Hi IndusKing,

    Have you tried to run the built-in troubleshoot tool to have a check?

    To troubleshoot whether this issue is caused by the hardware, we could try to replace the AC Adapter with a same model to have a troubleshoot if it is possible.
    I have came across a similar issue before. The AC Adapter is pluged in to the machine but it didn`t charge, I replaced the AC Adapter with another same model and the issue was gone.

    Best regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.


    Hi there,

    The troubleshoot said everything is working fine, so what i did is unplug the AC adapter to see if the battery status refreshes etc.

    Then i spent about 30 minutes doing work, surfing web and i noticed the battery depleting so i then plugged the charger back in and it started charging. The status changed to "Plugged in Charging" :) 

    So thanks for the assistance everyone.

    Saturday, July 11, 2015 2:26 PM
  • Hi,

    I was also having the same trouble with my G710.

    I solve the problem by open up to the device manager and rightclick and uninstall "Microsoft AC Adapter" and "Microsoft ACPI-Compliant Control Methode Battery" found under the battery section. After unistalling i made a restart and there was my battery fully functional :)

    I hope this helps like it helped me.

    kind regards,

    Sven
    Monday, July 13, 2015 10:31 PM

All replies

  • Download and install Lenovo Power Management .Reboot your system and recheck the issue.

    S.Sengupta, Windows Experience MVP

    Saturday, June 27, 2015 11:55 AM
  • Hello,

    In addition to above mentioned suggestion, try the Power troubleshooter. Access it by Control Panel > Troubleshooting > View all > Power.

    Hope this helps, Good luck :)

    Windows Troubleshooting & How to guides - http://www.kapilarya.com

    Saturday, June 27, 2015 12:38 PM
  • Download and install Lenovo Power Management .Reboot your system and recheck the issue.

    S.Sengupta, Windows Experience MVP

    Firstly I appreciate your assistance. I have installed the Lenovo Power Management and restarted my laptop. The battery was detected  by Windows 8.1 but it states "Plugged in not charging". The Battery indicator in Windows 8.1 shows 98% charging.

    Is this normal or do i need to take further action?


    Saturday, June 27, 2015 1:48 PM
  • It seems that battery is too old, has became malfunctioned and you may need to replace it with a newer one.

    Windows Troubleshooting & How to guides - http://www.kapilarya.com


    Sunday, June 28, 2015 2:34 AM
  • It seems that battery is too old, has became malfunctioned and you may need to replace it with a newer one.

    Windows Troubleshooting & How to guides - http://www.kapilarya.com


    But how can it be old, I bought the laptop about around March/April 2014. I have used it 3-4 times and then I haven't used the battery.

    I noticed something strange:

    • I unplugged the power lead from the laptop so the laptop can use the battery.
    • The battery status when from 99% to 95 after watching a film
    • I plugged in the charger and it said "Plugged in not charging"

    Is this a Windows 8.1 issue potentially or hardware issue as you stated?


    • Edited by IndusKing Wednesday, July 8, 2015 10:03 AM
    Wednesday, July 8, 2015 10:03 AM
  • Hi IndusKing,

    Have you tried to run the built-in troubleshoot tool to have a check?

    To troubleshoot whether this issue is caused by the hardware, we could try to replace the AC Adapter with a same model to have a troubleshoot if it is possible.
    I have came across a similar issue before. The AC Adapter is pluged in to the machine but it didn`t charge, I replaced the AC Adapter with another same model and the issue was gone.

    Best regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.


    Thursday, July 9, 2015 3:24 AM
  • Hi IndusKing,

    Have you tried to run the built-in troubleshoot tool to have a check?

    To troubleshoot whether this issue is caused by the hardware, we could try to replace the AC Adapter with a same model to have a troubleshoot if it is possible.
    I have came across a similar issue before. The AC Adapter is pluged in to the machine but it didn`t charge, I replaced the AC Adapter with another same model and the issue was gone.

    Best regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.


    Hi there,

    The troubleshoot said everything is working fine, so what i did is unplug the AC adapter to see if the battery status refreshes etc.

    Then i spent about 30 minutes doing work, surfing web and i noticed the battery depleting so i then plugged the charger back in and it started charging. The status changed to "Plugged in Charging" :) 

    So thanks for the assistance everyone.

    Saturday, July 11, 2015 2:26 PM
  • Hi,

    I was also having the same trouble with my G710.

    I solve the problem by open up to the device manager and rightclick and uninstall "Microsoft AC Adapter" and "Microsoft ACPI-Compliant Control Methode Battery" found under the battery section. After unistalling i made a restart and there was my battery fully functional :)

    I hope this helps like it helped me.

    kind regards,

    Sven
    Monday, July 13, 2015 10:31 PM
  • Hi Sven,

    Thanks for sharing, it will be very useful for the person who will come across the similar issue in the future.

    Best regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Tuesday, July 14, 2015 1:00 AM