locked
SCOM Console crashing with actions RRS feed

  • Question

  • First my environment:
    - SCOM 2007 R2 CU4 (English) running on Windows Server 2008 R2 SP1 (German)
    - SQL Server 2008 (German) on a seperate server
    - Latest MS Management Packs: Windows Server, OpsMgr 2007 R2, DNS, DFS Repl, AD, SQL Server (all engl.)

     

    Procedure

    Start Console on RMS, logged on user is member of SCOM Admins and local Admin (not only on SCOM, but on every managed computer). In State View (predefined: Windows Computers) chose an agent managed computer and then - from the task bar on the right hand side - chose one of the offered actions e.g. IPConfig. A dialog pops up ("Run Task") and after clicking the Run button it takes a few seconds (while dialog says, that ipconfig has been started). Then an error dialog pops up:

    System Center Operations Manager 2007 R2 funktioniert nicht mehr. Ein Problem hat die richtige Ausführung des Programms verhindert. Schließen Sie das Programm.

    (Sorry for the German message here. Rather than trying to guess the english words, maybe someone can help me out with the correct english message?!)

    No opportunities now, just a "Close Program" button.

    The problem existed right from the start, even before installing CU4 on my SCOM server, with only default, aka out-of-the-box MPs installed. You could not find any entries in the eventlog and starting the Console using /clearcache doesn't resolve the problem either. The problem persists with all actions and every computer.

    One more thing: using the same user account, I could log on to RMS, start cmd.exe and run ipconfig /all using psexec on any of those managed computers.

    Any help / ideas / recommendations welcome ;-) 

     

    bis denn dann

    Carsten

    Tuesday, May 24, 2011 8:22 PM

Answers

  • Hi Carsten,

    I can't read German, but I can try. :) Yesterday I am investigated a console crashes like yours. Finally I've found a root cause (and a workaround), Do you have an IE9 installed on your machine? If you do, then uninstall IE9. IE9 causes a console crashes when task is running.

    Hope this helps


    http://OpsMgr.ru/
    • Marked as answer by COWegner Wednesday, May 25, 2011 6:34 AM
    Wednesday, May 25, 2011 5:26 AM

All replies

  • Hi Carsten,

    I can't read German, but I can try. :) Yesterday I am investigated a console crashes like yours. Finally I've found a root cause (and a workaround), Do you have an IE9 installed on your machine? If you do, then uninstall IE9. IE9 causes a console crashes when task is running.

    Hope this helps


    http://OpsMgr.ru/
    • Marked as answer by COWegner Wednesday, May 25, 2011 6:34 AM
    Wednesday, May 25, 2011 5:26 AM
  • The error is saying something like:

    System Center Operations Manager 2007 R2 does not work anymore. A problem is preventing the proper execution of the program. Close the program

    Let us know about the IE version you are running.

     


    Bob Cornelissen - BICTT (My BICTT Blog)
    Wednesday, May 25, 2011 5:38 AM
  • Thanks, Bob and Alexey. I've posted the same question in the German technet forums a week ago and I am still waiting for any reaction.

    Yes, indeed, all our servers are installed with Windows Server 2008 R2 SP1 and every update, which was offered through Windows Update up to the 16th of May. This includes IE9.

    I will give it a shot and uninstall (hope it will do) Internet Explorer 9. Hang on for my report ;-)

    Kind regards
    Carsten

    Wednesday, May 25, 2011 6:07 AM
  • Gotcha!

    After uninstalling IE9 and rebooting the machine, I have been able to run actions. No more console crashing. I guess IE9 has to be uninstalled from any MS, for they all have the console installed, and from any machine, which has the console installed. What about other SCOM role servers, like the (SQL) reporting server?

    Just for the curiosity: could you shed some light on the relation between OpsMgr console and IE and what led to this crashing? What did you investigate to find the cause?

    Thanx guys
    Carsten


    Wednesday, May 25, 2011 6:34 AM
  • >What about other SCOM role servers, like the (SQL) reporting server?

    Havn't seen any issues yet.

    >Just for the curiosity: could you shed some light on the relation between OpsMgr console and IE and what led to this crashing?

    Console calls this:

      StackTrace:

           at System.Windows.Forms.UnsafeNativeMethods.IHTMLLocation.GetHref()

           at System.Windows.Forms.WebBrowser.get_Document()

           at System.Windows.Forms.WebBrowser.get_DocumentStream()

           at System.Windows.Forms.WebBrowser.get_DocumentText()

    IfI understand the process correct, it uses Mshtml.dll. IE9 replaces this dll (installs it's own version 9.0.*). And it looks like the new version causes an access violation...


    http://OpsMgr.ru/
    Wednesday, May 25, 2011 6:55 AM
  • I can confirm this is the case as well. Had a colleague at a customers site who had this problem as well. He had the problem only on tasks running remotely on the agent, like getting processes or starting a service. A Ping task for instance would not give the problem. I just created a blog post about it at http://www.bictt.com/blogs/bictt.php/2011/05/25/scom-console-crashes-when-running . We could confirm by going for IE8 that the problem went away and by reinstalling IE9 the problem came back. Thanks for this one Alexey. Now we wait for a fix :-)
    Bob Cornelissen - BICTT (My BICTT Blog)
    Wednesday, May 25, 2011 7:39 AM
  • As a workaround until you can apply the appropriate CU, if your console crashes while running tasks remotely, close the task running window and than go to Monitoring navigation pane - Task Status.  Closing the windows prevents the crash and the task runs in the background until completed.  You can get the requested information in Task Status.
    Friday, December 28, 2012 4:46 PM