Mismatch between inicident classification list and notification RRS feed

  • Question

  • Hi,

    we customized incident classification list in order to have three levels.

    Incident classification field template has this visible effect:

    When end user receive notification that field reports only last level:

    How can I get CLASSIFICATION notification reports all above item instead of only last one ?

    FYI below how Incident Classification list was built:

    Grazie mille Alex

    Tuesday, January 28, 2014 9:47 PM


  • Hi,

    What you see in the console is just a presentation of chain of the classifications that includes all of the parent classifications.

    For me the good way is to use classification like this :

    End user ict services - ocs - Collaboration ....

    End user ict services - ocs - xxxxx

    End user ict services - ocs - yyyyyy

    instead of :

    End user itc service


                                      Collaboration ....



    Remy BOVI

    Wednesday, January 29, 2014 12:49 PM