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International Dialing Question? - Add 011 When necessary .. RRS feed

  • Question

  • trying to figure out the right rules , normaliation rules i guess for dialing internation from US .. when dialing call to our manila location ..

    example of #'s .. are  6324797405 (notice this number is like dialing states but they do always start with 632 ) and than 63917579005 (example of cell)

    Thanks for any specific assist ..

    Dave


    David Ulrich

    Monday, April 9, 2012 11:58 AM

Answers

  • Ideally your users would use the + prefix to designate international numbers and then you'd change + to 011 at the gateway/SIP trunk.  However, if your users are already trained to dial (or type) 011 for international calls then you can simply normalize 01163.... to +63.... like this:

    ^01163(/d*)

    +63$1

    and then replace +63 with 01163 at the gateway to the PSTN.  You could also leave it as 01163 and pass it all the way through but the best practice is to use E.164.  Alternatively you could always normalize 632 to 011632 since 632 is not currently an active area code but that's far from ideal and does account for other Philippines numbers which may conflict with active area codes that begin with 63 (0, 1, and 6).


    Mike Stacy | http://mikestacy.typepad.com

    • Proposed as answer by Sharon.Shen Wednesday, April 11, 2012 10:06 AM
    • Marked as answer by Sharon.Shen Thursday, April 19, 2012 10:35 AM
    Tuesday, April 10, 2012 6:43 AM
  • Hi,David,

    Agree with Mike.

    Ken has written a good tool for Normalizing dial rule,if you are not familar with the express regular you can check it below

    http://www.lyncoptimizer.com/

    B/R

    Sharon


    Sharon Shen

    TechNet Community Support

    ************************************************************************************************************************

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question.

    • Marked as answer by Sharon.Shen Thursday, April 19, 2012 10:35 AM
    Wednesday, April 11, 2012 10:10 AM

All replies

  • Ideally your users would use the + prefix to designate international numbers and then you'd change + to 011 at the gateway/SIP trunk.  However, if your users are already trained to dial (or type) 011 for international calls then you can simply normalize 01163.... to +63.... like this:

    ^01163(/d*)

    +63$1

    and then replace +63 with 01163 at the gateway to the PSTN.  You could also leave it as 01163 and pass it all the way through but the best practice is to use E.164.  Alternatively you could always normalize 632 to 011632 since 632 is not currently an active area code but that's far from ideal and does account for other Philippines numbers which may conflict with active area codes that begin with 63 (0, 1, and 6).


    Mike Stacy | http://mikestacy.typepad.com

    • Proposed as answer by Sharon.Shen Wednesday, April 11, 2012 10:06 AM
    • Marked as answer by Sharon.Shen Thursday, April 19, 2012 10:35 AM
    Tuesday, April 10, 2012 6:43 AM
  • Hi,David,

    Agree with Mike.

    Ken has written a good tool for Normalizing dial rule,if you are not familar with the express regular you can check it below

    http://www.lyncoptimizer.com/

    B/R

    Sharon


    Sharon Shen

    TechNet Community Support

    ************************************************************************************************************************

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question.

    • Marked as answer by Sharon.Shen Thursday, April 19, 2012 10:35 AM
    Wednesday, April 11, 2012 10:10 AM