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Blue Screen on Win 7 Prof RRS feed

  • Question

  • I intermittently get a BSOD on my Acer 5542 and would like to resolve this annoying issue.  The details are

    problem signature:
      Problem Event Name:    BlueScreen
      OS Version:    6.1.7600.2.0.0.256.48
      Locale ID:    2057

    Additional information about the problem:
      BCCode:    7f
      BCP1:    0000000000000008
      BCP2:    0000000080050031
      BCP3:    00000000000006F8
      BCP4:    FFFFF80002E8205F
      OS Version:    6_1_7600
      Service Pack:    0_0
      Product:    256_1

    Files that help describe the problem:
      C:\Windows\Minidump\010611-19203-01.dmp
      C:\Users\Peirce\AppData\Local\Temp\WER-66097-0.sysdata.xml

    I would very much appreciate any help

    Wednesday, January 12, 2011 8:43 AM

Answers

  • Windows has a zip tool included:

    Compress and uncompress files (zip files)

    The "Disable NetBIOS over TCP/IP" trick may work, this is ok so. If it fixes for you, everything is fine.


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Grahampie Friday, January 14, 2011 7:56 PM
    Friday, January 14, 2011 3:45 PM

All replies

  • Hi please upload your dump files to sky drive and post the link here.

    If you upload your dump files, you getter better chances of solving your problem. And don't forget to vote me.

    Good luck :)

    Wednesday, January 12, 2011 9:19 AM
  • Thank you for the suggestion, upsla.  I have voted and uploaded the minidump file to skydrive. - Could not find the temp file?  I hope this assists to resolve the problem.
    Wednesday, January 12, 2011 10:04 AM
  • Bug Check 0x7F: UNEXPECTED_KERNEL_MODE_TRAP

    0x00000008, or Double Fault, indicates that an exception occurs during a call to the handler for a prior exception. Typically, the two exceptions are handled serially. However, there are several exceptions that cannot be handled serially, and in this situation the processor signals a double fault. There are two common causes of a double fault:

        * A kernel stack overflow. This overflow occurs when a guard page is hit, and the kernel tries to push a trap frame. Because there is no stack left, a stack overflow results, causing the double fault.
        * A hardware problem.

    It may caused by ZoneAlarm, if you have it installed, update the network drivers first.

    You can also try this Hotfix if updating the network driver doesn't fix it:
    Stop error message when you run an application that transfers data by using the UDP protocol in Windows Server 2008 R2 or in Windows 7: "STOP 0x0000007F"

    http://support.microsoft.com/kb/981180/en-us

    When this doesn't fix it, remove ZoneAlarm.

    The minidumps are not useful for UNEXPECTED_KERNEL_MODE_TRAP bug checks.

    Configure your Windows to create a kernel dump [1] and upload the zipped dump (C:\Windows\memory.dmp) to your SkyDrive [2] and post a link here when the PC still crashes after removing ZoneAlarm and updating the drivers.

    André

    [1] http://www.brighthub.com/computing/windows-platform/articles/81867.aspx
    [2] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Proposed as answer by Andre.Ziegler Wednesday, January 12, 2011 8:23 PM
    Wednesday, January 12, 2011 12:40 PM
  • André,

     

    Thank you for your prompt and concise reply.  I am in fact using Zone Alarm, and will proceed to do the updates and the hotfix and revert in due couse.

    Thank you,

    Graham

    PS I love your caffeine converter moniker!

    Wednesday, January 12, 2011 5:40 PM
  • ok, the hotfix should solve it, if not, remove ZoneAlarm.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Wednesday, January 12, 2011 8:23 PM
  • Well I thought that had solved the the problem, but it seems to have moved it to a different area.  This morning had a new reference for the BSOD.

    Problem signature:
      Problem Event Name:    BlueScreen
      OS Version:    6.1.7600.2.0.0.256.48
      Locale ID:    2057

    Additional information about the problem:
      BCCode:    d1
      BCP1:    000000000000001C
      BCP2:    0000000000000002
      BCP3:    0000000000000001
      BCP4:    FFFFF88003C7C4FA
      OS Version:    6_1_7600
      Service Pack:    0_0
      Product:    256_1

    Files that help describe the problem:
      C:\Windows\Minidump\01141*****91-01.dmp

    Any ideas?  Is this the hotfix or still the Zone Alarm?

    Friday, January 14, 2011 4:50 AM
  • To see the cause I have to take a look at the dumps with the Debugging Tools for Windows.

    Please start the Windows Explorer and go to the folder C:\Windows\Minidump. Next, copy the dmp files to your desktop, zip all dmp into 1 zip file and upload the zip file to your public Skydrive [1] folder and post a link here.

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Friday, January 14, 2011 1:04 PM
  • Thanks André,   I am at present traveling and as I seem to have the same BSOD on my wife's Win 7 laptop, I decided to contact Zone Alarm support last night as that seemed to be the common denominator.

    I reverted to an earlier disk image  and implemented their recomendations and shall test it on my PC. Herewith for your info ZA's proposal

    Mathew G.: Try these steps.
    Mathew G.: 1.) Click Start, and then click Control Panel
    Mathew G.: 2.) Under Network and Internet, click 'View Network Status and Tasks'
    Mathew G.: 3.) Click 'Change Adapter Settings'
    Mathew G.: 4.) Right-click Local Area Connection, and then click Properties
    Mathew G.: 5.) In the ‘This connection uses the following items’ list, double-click Internet Protocol Version 4 (TCP/IPv4), click Advanced, and then click the WINS tab
    Mathew G.: 6.) Click Disable NetBIOS over TCP/IP, and then click OK three times.
    Graham: Is this the fix you propose or a step?
    Mathew G.: This is a known work around for BSOD with Win 7.

    Unfortunately I do not have a zip utility with me ( I did take an image before restoring so could replicate the previous situation).

    Warm Regards

    Graham

    • Proposed as answer by Andre.Ziegler Friday, January 14, 2011 3:47 PM
    Friday, January 14, 2011 1:59 PM
  • Windows has a zip tool included:

    Compress and uncompress files (zip files)

    The "Disable NetBIOS over TCP/IP" trick may work, this is ok so. If it fixes for you, everything is fine.


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Grahampie Friday, January 14, 2011 7:56 PM
    Friday, January 14, 2011 3:45 PM