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DVD drive not showing up. RRS feed

  • Question

  • Hi,

    I am having issues with Windows 7 Ultimate x64 not recognizing my optical drive.  The BIOS recognizes the DVD drive on boot, but I can't see it in device manager.  I have the following settings in my BIOS for my SATA devices. 

    http://img188.imageshack.us/img188/5121/img0033z.jpg

    I've done everything recommended by the "fix it" section, deleting upper / lower filters - I didn't have any - and still no luck. 

    System Specs:

    Core i7 920
    Intel 80 GB SSD (boot)
    Optical: HL-DT-ST DVD-RAM GH22LS30 ATA Device (LG DVD Burner)
    12 GB ddr3 ram
    Nvidia GTX 295

    Here's a ss of my device manager.

    http://i41.tinypic.com/2chnaes.png

    • Edited by Turnyface Friday, March 19, 2010 8:02 PM link for photos
    Friday, March 19, 2010 8:00 PM

Answers

  • Hi Turnyface,

     

    Is your DVD drive connected in ATA channel 0 or in ATA channel 1? I would like to suggest you uninstalling the ATA channels and clicking “Scan for hardware changes” to re-detect the DVD device. I noticed that you use AHCI mode controller, if you have AHCI mode enabled in BIOS, you need to install the Intel Matrix Storage Manager. If the issue persists, you may need to obtain the IDE ATA/ATAPI Controller drivers from your manufacturer.

     

    Please note: we provide the 3rd party link to download relevant driver for technical use only. There may be some changes without notice, Microsoft doesn’t guarantee any accuracy on contacting information.

     

    Best Regards

    Dale

    • Marked as answer by Dale Qiao Thursday, March 25, 2010 7:40 AM
    Monday, March 22, 2010 3:17 AM