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Windows 7 Crashes and turns off by it's self! RRS feed

  • Question

  • So my Windows 7 x64 bit system crashes at random and I dont know what to do about it. After doing a clean install of Windows 7 Home Premium the problem is still consistent. I have gotten multiple BSOD's some of which are different and some are the same. I know this problem is a software problem and not a hardware problem because it has been fixed before. After I installed a certain game into my computer this problem showed up. I tried to do system restore to a previous spot but the problem is still there. Please help!
    I am running Windows 7 Home Premium 64 bit and my computer is a Gateway SX 2800-01 
    CPU: 2.33GHz Intel Core 2 Quad Q8200 
    Graphics: 32MB Intel GMA X4500
    Ram: 4GB 800MHz DDR2 SDRAM
     Any help is appreciated!

    PS: Sometimes the peripherals wont turn on on start up and I'm forced to shut down my PC from the button.
    PPS: Crashes in Safe Mode.
    Wednesday, June 29, 2011 12:41 AM

Answers

  • find memtest.org and download the suitable CD or USB stick version and run it to see how your RAM is holding out

     


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    Wednesday, June 29, 2011 8:46 PM
  • Hello,

    you have to determine the faulty RAM and contact your manufacturer Technical Support. Possibly you have to replace it.

     

     


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    • Marked as answer by Miya Yao Tuesday, July 5, 2011 8:38 AM
    Friday, July 1, 2011 5:52 PM

All replies

  • Hello,

    please use Microsoft Skydrive to upload dump files (c:\windows\minidumps). Once done, post a link here.

    You can also contact Microsoft CSS.

     


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    Wednesday, June 29, 2011 7:30 AM
  • Since I once again have installed Windows 7 I have not had any BSOD's in the past 3 days. However, the problem still is there. The computer will all of a sudden shut down, or will freeze, forcing me to force shut down it. I do have some pictures of the old BSOD's Some of them say : MULTIPLE_IRP_COMPLETE_REQUESTS 0x00000044 MEMORY_MANAGEMENT 0x0000001A DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x000000D1 Since I have restored I have seen no improvements. If you want I can upload these images.
    Wednesday, June 29, 2011 8:11 AM
  • I don't need images. I need the dump files. Use Safe Mode and upload them.

    Bug Check Code 0xD1: http://msdn.microsoft.com/en-us/library/ff560244(v=VS.85).aspx

    Bug Check Code 0x44: http://msdn.microsoft.com/en-us/library/ff558982.aspx

     


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    Wednesday, June 29, 2011 8:45 AM
  • Here are the images:
    http://uploading.com/files/84d672ae/Desktop.zip/ 
    Wednesday, June 29, 2011 8:56 AM
  • Like I said, I don't need images. I need dump files. Please upload them or contact Microsoft CSS.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

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    Wednesday, June 29, 2011 9:43 AM
  • Here's a mini dump file from a BSOD I just got.
    http://uploading.com/files/d43e4473/062911-20139-01.dmp/ 
    Wednesday, June 29, 2011 6:56 PM
  • *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If kernel debugger is available get stack backtrace.
    Arguments:
    Arg1: 0000000000002000, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff88004e6f176, address which referenced memory
    Debugging Details:
    ------------------
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002cb50e0
     0000000000002000 
    CURRENT_IRQL:  2
    FAULTING_IP: 
    +3466313065633563
    fffff880`04e6f176 48391b          cmp     qword ptr [rbx],rbx
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0xD1
    PROCESS_NAME:  System
    TRAP_FRAME:  fffff80000b9c220 -- (.trap 0xfffff80000b9c220)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=00000000000003e8 rbx=0000000000000000 rcx=fffffa80066f1050
    rdx=0000000000002000 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff88004e6f176 rsp=fffff80000b9c3b0 rbp=fffffa80066f11a0
     r8=00000000646d4532  r9=fffffa80066f1e18 r10=000000000000024a
    r11=0000000000000002 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl zr ac po cy
    fffff880`04e6f176 48391b          cmp     qword ptr [rbx],rbx ds:ffff:00000000`00000000=????????????????
    Resetting default scope
    LAST_CONTROL_TRANSFER:  from fffff80002a7cc69 to fffff80002a7d700
    STACK_TEXT:  
    fffff800`00b9c0d8 fffff800`02a7cc69 : 00000000`0000000a 00000000`00002000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
    fffff800`00b9c0e0 fffff800`02a7b8e0 : 00000014`00000000 00000000`00002000 00000000`00000000 fffffa80`07ff0700 : nt!KiBugCheckDispatch+0x69
    fffff800`00b9c220 fffff880`04e6f176 : fffffa80`066f1050 fffff880`0485bf79 fffffa80`066be248 00000000`00000000 : nt!KiPageFault+0x260
    fffff800`00b9c3b0 fffffa80`066f1050 : fffff880`0485bf79 fffffa80`066be248 00000000`00000000 00000000`000003e8 : 0xfffff880`04e6f176
    fffff800`00b9c3b8 fffff880`0485bf79 : fffffa80`066be248 00000000`00000000 00000000`000003e8 00000000`0000000d : 0xfffffa80`066f1050
    fffff800`00b9c3c0 fffffa80`066be248 : 00000000`00000000 00000000`000003e8 00000000`0000000d fffffa80`066f1e50 : 0xfffff880`0485bf79
    fffff800`00b9c3c8 00000000`00000000 : 00000000`000003e8 00000000`0000000d fffffa80`066f1e50 fffffa80`066f1e50 : 0xfffffa80`066be248
    STACK_COMMAND:  kb
    FOLLOWUP_IP: 
    nt!KiPageFault+260
    fffff800`02a7b8e0 440f20c0        mov     rax,cr8
    SYMBOL_STACK_INDEX:  2
    SYMBOL_NAME:  nt!KiPageFault+260
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: nt
    IMAGE_NAME:  ntkrnlmp.exe
    DEBUG_FLR_IMAGE_TIMESTAMP:  4d9fdd34
    FAILURE_BUCKET_ID:  X64_0xD1_nt!KiPageFault+260
    BUCKET_ID:  X64_0xD1_nt!KiPageFault+260
    Followup: MachineOwner
    ---------
    ------------------------------------------------------------
    I have seen drivers that have not been updated since 2009. Please update all possible drivers.
    Also, perform a full scan and uninstall all malware programs.
    Another thing is to uninstall all programs that you don't need.

     

     


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    Wednesday, June 29, 2011 8:32 PM
  • Please note that all drivers have been updated and I have done a clean install of Windows with no results.
    Wednesday, June 29, 2011 9:56 PM
  • I am running Memtest now and will come back with the results.
    Wednesday, June 29, 2011 9:57 PM
  • If running memtest86+ you detected errors, you have to replace the faulty RAM.

     

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
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    Wednesday, June 29, 2011 10:04 PM
  • My computer crashed while doing the test... Before that I saw about over 1400 errors.
    Wednesday, June 29, 2011 10:08 PM
  • Hello,

    you have to determine the faulty RAM and contact your manufacturer Technical Support. Possibly you have to replace it.

     

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator

    • Marked as answer by Miya Yao Tuesday, July 5, 2011 8:38 AM
    Friday, July 1, 2011 5:52 PM