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My web site and other specific web sites will no longer load RRS feed

  • Question

  • About a week ago, I noticed that certain sites were no longer loading (all sites hosted by godaddy, yahoo, and some others). I can access these sites on every other computer on the same network. I emptied the temp files, cache, etc. with no effect. I'm using vista 64 bit. I completely reformatted the hard drive yesterday, and the problem persists. The sites will not load in IE, Firefox, or Chrome. I can connect to the site, it loads the title tags, then times out.

    I ran a trace route from the computer to godaddy.com, which is below.

    I'm at my wit's end, this problem started out of the blue, and I'm out of ideas to solve it.

    ---------

    C:\Windows\system32>tracert godaddy.com

    Tracing route to godaddy.com [97.74.104.201]
    over a maximum of 30 hops:

      1    <1 ms    <1 ms    <1 ms  SHO [192.168.0.1]
      2    <1 ms    <1 ms    <1 ms  dslrouter [192.168.1.1]
      3    14 ms    14 ms    14 ms  174-124-203-1.dyn.centurytel.net [174.124.203.1]
      4    13 ms    12 ms    13 ms  chemicoro1.chemicoro1.centurytel.net [209.206.136.18]
      5    23 ms    23 ms    22 ms  bb-chcgilwu-jx9-01-ae9-0.core.centurytel.net [208.110.249.186]
      6    22 ms    22 ms    23 ms  bb-chcgilwu-jx9-02-ae0.core.centurytel.net [206.51.69.70]
      7    22 ms    21 ms    22 ms  cer-edge-17.inet.qwest.net [65.113.255.241]
      8    23 ms    22 ms    22 ms  chp-brdr-03.inet.qwest.net [67.14.8.194]
      9    22 ms    22 ms    22 ms  63.146.27.18
     10    30 ms    23 ms    24 ms  vlan52.ebr2.Chicago2.Level3.net [4.69.138.190]
     11    46 ms    45 ms    45 ms  ae-14-14.ebr1.Dallas1.Level3.net [4.69.151.118]
     12    87 ms    87 ms    87 ms  ae-1-8.bar1.Phoenix1.Level3.net [4.69.133.29]
     13    88 ms    87 ms    88 ms  ae-5-5.car1.Phoenix1.Level3.net [4.69.148.117]
     14    90 ms    89 ms    89 ms  THE-GO-DADD.car1.Phoenix1.Level3.net [4.53.104.2]
     15    84 ms    84 ms    84 ms  ip-208-109-112-173.ip.secureserver.net [208.109.112.173]
     16    85 ms    84 ms    84 ms  ip-208-109-112-173.ip.secureserver.net [208.109.112.173]
     17    92 ms    92 ms    92 ms  corpweb-v101.prod.mesa1.secureserver.net [97.74.104.201]
     18    90 ms    91 ms    91 ms  corpweb-v101.prod.mesa1.secureserver.net [97.74.104.201]

    Trace complete.
    C:\Windows\system32>


    • Edited by Mattsho Saturday, February 25, 2012 8:32 PM
    Saturday, February 25, 2012 8:23 PM

Answers

  • Hi,

    It seems the connectivity is good from trace you posted and since you have already tried reinstalling Windows 7, I assume that this issue is caused by the network rather than Windows.

    For advanced trouble-shooting step, you may install Network Monitor, and capture the packages while accessing these websites. Maybe this way could get us any clue.

    Download Network Monitor at http://www.microsoft.com/download/en/details.aspx?id=4865 


    Juke Chou

    TechNet Community Support

    Wednesday, February 29, 2012 7:16 AM
    Moderator

All replies

  • Hi,

    It seems the connectivity is good from trace you posted and since you have already tried reinstalling Windows 7, I assume that this issue is caused by the network rather than Windows.

    For advanced trouble-shooting step, you may install Network Monitor, and capture the packages while accessing these websites. Maybe this way could get us any clue.

    Download Network Monitor at http://www.microsoft.com/download/en/details.aspx?id=4865 


    Juke Chou

    TechNet Community Support

    Wednesday, February 29, 2012 7:16 AM
    Moderator
  • Thanks Juke,

    I've configured my browsers to run through a proxy. This helps, but causes other problems. It got me wondering if my problem isn't a network port itself. I'm rather ignorant on ports and how they function. Is it possible for a port to go bad? I figured reformatting the hard drive would have fixed a problem like that, or are ports controlled through the motherboard or something physical?

    Thanks,

    Matt

    Saturday, March 3, 2012 10:18 PM
  • I can connect to the site, it loads the title tags, then times out.

    I ran a trace route from the computer to godaddy.com, which is below.

    @ Mattsho

    Is  godaddy.com  the final destination?  If not, doing diagnostics on it is not very interesting.  

    You mention that you get something in the Title bar but what about your Address bar?   Does its contents change?   Also consider any clues you may see in the Status bar.   Maximize your window to maximize the size of it.

    For example, I see that just entering what you tested redirects to

    http://www.godaddy.com/

    So, if that is the final destination that is the server you should be focusing on.   However, testing with  tracert  or  ping  isn't really significant because what you really want to know is, if there is an HTTP server at that address that you can connect to.   Essentially ping and tracert  just prove that you have addressability with that host name and that there is a server which can do  ICMP  there.   Testing with a telnet client to port 80  would be a more relevant diagnostic.   For example:

         telnet  godaddy.com  80

    Wait for the screen to clear.   That alone would prove there was a host there to connect to.   However, you can then go further by simulating an HTTP client as shown below.   Usually your typing will not be visible however you can paste by using the cmd window's Edit menu to avoid making typos, e.g.  press Alt-Space,E,P  to enter the following two headers, one at a time:

         HEADERS / HTTP/1.1

         Host: godaddy.com

    and that produced:

         HTTP/1.1 301 Moved Permanently
         Cache-Control: private
         Content-Type: text/html
         Location: http://www.godaddy.com/

    IE would actually have been doing a GET but if it had gotten this far you might have noticed something to this effect in the Status bar, before something would have appeared in the Title bar.


    FYI

    Robert Aldwinckle
    ---

    Sunday, March 4, 2012 12:53 AM