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Application Virtualization Error Code 45242FA-0FA0FD12-00006003 RRS feed

  • Question

  • Client installed to a laptop (Windows XP SP3 IE8).  Errors on start up with code in title.  Content of sftlog.txt is as follows

    [01/18/2010 06:42:56:452 ???? INF] {tid=102C}
    App-V filter loaded

    [01/18/2010 06:42:56:499 VSCM INF] {tid=102C}
    Starting Virtual Service Control Manager.

    [01/18/2010 06:42:57:639 JGSW CRT] {tid=102C}
    Initialization failed because the Application Virtualization Client could not retrieve an instance of the file system.

    [01/18/2010 06:42:57:654 INTF CRT] {tid=102C}
    Client core could not be initialized (rc 04502307-000D4002)

    [01/18/2010 06:42:57:654 THRD WRN] {tid=102C}
    The Client detected 0 hanged threads remaining on shutdown that need to be terminated.

    [01/18/2010 06:42:57:654 INTF INF] {tid=102C}
    The Application Virtualization Client Log is shutting down. No further messages will be logged in this session

    If I manually start the "Application Virtualization Client" I get the following error
    "error 1114 dynamic link library failed"

    There is disk space and access to the GlobalDataDirectory (only article I could find, http://support.microsoft.com/kb/931096 is quite old but mentions this).

    This client has never worked, uninstalling and reinstalling has not helped.

    Monday, January 18, 2010 6:43 PM

Answers

  • Hello,

    I would suggest to;
    1. Remove antivirus and see what happens if you do a brand new installation
    2. Remove anything that has a filter driver....

    Try the other way around...
    Start with a clean system and add your companies specific software one after one till it breaks.

    /Znack
    • Proposed as answer by znack Monday, January 25, 2010 6:02 PM
    • Marked as answer by ShaunPDX Saturday, February 6, 2010 12:51 AM
    Monday, January 18, 2010 6:50 PM
  • It was a case of listing all applications on a build that has the problem and then one which did not. I concentrated initially on the anti-virus thinking there might be a difference but they were the same.  A "filter driver" is in a software which does more that reside at the application layer (so think of things that aren't jsut standard applications liek Adobe Reader).  It took me longer than it shoudl to realise it was some encryption software we use (to encrypt data copied to removable drives, kind fo thing I should have looked at straight away).  Removing the Guardian Edge software "resolved" the issue.  Luckily AppV clietn 4.6 worked fine with this so issue was resovled with 4.6.  Good luck!

    Tuesday, June 8, 2010 5:02 PM

All replies

  • Hello,

    I would suggest to;
    1. Remove antivirus and see what happens if you do a brand new installation
    2. Remove anything that has a filter driver....

    Try the other way around...
    Start with a clean system and add your companies specific software one after one till it breaks.

    /Znack
    • Proposed as answer by znack Monday, January 25, 2010 6:02 PM
    • Marked as answer by ShaunPDX Saturday, February 6, 2010 12:51 AM
    Monday, January 18, 2010 6:50 PM
  • Thanks for your reply Znack.  Unfortunately I'm unable to replicate this problem, it works fine on 20+ computers.  I had hoped it was just one computer however I have a second computer with this problem.  Again I'm unable to resolve this.  Antivirus is Symantec 10. 

    From what I can tell its a "file not found" type of error rather than to do with filter drivers (the log says filters are loaded).  We are using B as the virual drive rather than Q.  SWIGLOBALDATA is set to "C:\Documents and Settings\All Users\Application Data\Microsoft\APPV".  SWIUSERDATA is set to %HOMEDRIVE%\Microsoft\AppV (which can be on a network share).  I just noticed there's no point adding "AppV" as "Softgrid" gets added anyway to these paths.  This has failed on a laptop and a desktop.  Has anyone had issues using these settings?

    I have full logging enabled for the sftlog.txt file.  It looks like the filter loads fine.  Here's an unusual extract.

    [01/27/2010 21:24:28:425 SRVC WRN] {tid=B8C}
    --------------------------------------------------------
    Initialized client log (C:\Documents and Settings\All Users\Application Data\Microsoft\Application Virtualization Client\sftlog.txt)

    [01/27/2010 21:24:28:519 ???? INF] {tid=B8C}
    App-V filter loaded

    [01/27/2010 21:24:28:534 VSCM INF] {tid=B8C}
    Starting Virtual Service Control Manager.

    [01/27/2010 21:24:29:753 JGSW CRT] {tid=B8C}
    Initialization failed because the Application Virtualization Client could not retrieve an instance of the file system.

    [01/27/2010 21:24:29:753 INTF CRT] {tid=B8C}
    Client core could not be initialized (rc 04502307-000D4002)

    [01/27/2010 21:24:29:769 THRD WRN] {tid=B8C}
    The Client detected 0 hanged threads remaining on shutdown that need to be terminated.

    [01/27/2010 21:24:29:769 INTF INF] {tid=B8C}
    The Application Virtualization Client Log is shutting down. No further messages will be logged in this session

    The event log on this computer has multiple references to Event ID 5002 "Initialization failed because the Application Virtualization Client could not retrieve an instance of the file system."

     

    (Hence it "must" be the file system?  Looking further back in the log on this computer I noticed the following.   The client initially appeared to install correctly but failed when the User tried to run an applacition.


    [01/26/2010 08:31:37:050 SRVC INF] {tid=688C}
    ---- The Application Virtualization Client Service version 4.5.2.17140 has started ----

    [01/26/2010 10:09:57:035 AMGR INF] {tid=6D6C}
    Delete application (hApp was 1)

    [01/26/2010 10:09:57:050 AMGR INF] {tid=6D6C}
    Delete application (hApp was 2)

    [01/26/2010 18:03:36:571 ???? ERR] {tid=7854:usr=fosterda}
    corrupt cp file detected ('B:\ESKPIM12.v01\osguard.cp'). osguard cp file, NO CORRECTIVE ACTION TAKEN

    [01/26/2010 18:03:36:696 SWAP INF] {hap=1D:app=PIMS 12 12.0:tid=7854:usr=fosterda}
    Elapsed time for upload: 0.125 seconds

    [01/26/2010 18:03:36:728 TRAY ERR] {tid=797C:usr=fosterda}
    The Application Virtualization Client could not launch PIMS 12 12.0.

    An unexpected error occurred. Report the following error code to your System Administrator.

    Error code: 45242F4-07D0070C-0000003D

    [01/26/2010 18:54:36:931 SRVC WRN] {tid=7F7C}
    Failed unregistering callback tracking connected process termination (error: 997).

    This is a sequenced app I prepared which works fine on the other computers.  However even looking at our "working fine" comptuers I notice the following error keeps appearing in the Event Viewer. 

    Event ID 6044

    {tid=14C0}  Automatic Service 'WinRM' not STARTED due to previous error.

    I will try further to replicate this error but wanted to post this in case anyone has seen something similar and can help me troubleshoot this.  Thanks. Shaun

    Thursday, January 28, 2010 5:22 PM
  • It was an application with a Filter driver that caused the problem.. In our case Guardian Edge Removable Storage 3.1.4.  Thanks Znack.

    AppV client 4.6 works fine and resolves this problem

    Saturday, February 6, 2010 12:51 AM
  • How did you track down which application had a filter driver? What do these filter drivers look like?
    Tuesday, June 8, 2010 3:37 PM
  • It was a case of listing all applications on a build that has the problem and then one which did not. I concentrated initially on the anti-virus thinking there might be a difference but they were the same.  A "filter driver" is in a software which does more that reside at the application layer (so think of things that aren't jsut standard applications liek Adobe Reader).  It took me longer than it shoudl to realise it was some encryption software we use (to encrypt data copied to removable drives, kind fo thing I should have looked at straight away).  Removing the Guardian Edge software "resolved" the issue.  Luckily AppV clietn 4.6 worked fine with this so issue was resovled with 4.6.  Good luck!

    Tuesday, June 8, 2010 5:02 PM
  • Ahh, ok thanks :) I've got the issue trying to upgrade to 4.6 from 4.5! I'll have a look to see if there is any encryption software on this one computer showing the problems.
    Wednesday, June 9, 2010 2:35 PM
  • There's another possible reason for this.  I use the %HOMEDRIVE%\Microsoft for the SWIUSERDATA Property.  I've had a few Users that error as above trying to run any App-V application.  Reason was that their %HOMEDRIVE% was incorrect - there were trailing spaces on the path.  So this is another thing to check - check that HKEY_CURRENT_USER\Software\Microsoft\SoftGrid\4.5\Client\UserInfo value DataDirectory is valid. 
    Shaun PDX
    Tuesday, November 1, 2011 5:08 PM
  • OK, I have sarted to have this issue with Guardian Edge as well.  Uninstall of GE allows the app-v client to start, but we have requirement of GS on systems.  I have implemented the fix at http://madvirtualizer.wordpress.com/2010/12/12/is-guardian-edge-software-preventing-app-v-applications-from-running/, but to no avail.  I have entered re key as such:  'sfta', sftlist, as described in the article.  is this correct, and do i also need to put the single quotes around the string value name?

    Thanks,

    Ben

    Thursday, November 17, 2011 5:21 PM
  • Have you place sfta and sftlist on seperate lines? DependOnService is a REG_MULTI_SZ data type, meaning one entry per line

    No quotes should be required around each



    This forum post is my own opinion and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.
    Thursday, November 17, 2011 5:31 PM
    Moderator
  • No, just separated by commas.  I will try one per line then get back.

     

    Thanks

    Thursday, November 17, 2011 5:38 PM
  •  From my notes we set the following via a Group Policy.... 

    -     This registry entry followed by reboot needs to go on the App-V client:   HKLM\System\CurrentControlSet\Services\RemovableStorageService, add a new REG_MULTI_SZ (multi string value) named ‘DependOnService’ and set its value to ‘sftlist’

    -     Also check to ensure that the ‘RemovableStorageService.exe’ auto-starts after the reboot.

    I think this was more of a problem with the App-V 4.5 client, a combination of switchign to 4.6 clients and this policy seemed to resolve the problem.


    Shaun PDX
    Thursday, November 17, 2011 5:55 PM
  • OK, changed it to look like this:

    sftvsa
    sftlist

    in the multi strig value box, didn't work, then tried it with a comma after sftvsa, and it still does not work.  I have uninstalled Guardian Edge once again so the cutomer can get his apps, but don't think the powers that be are gonna go for this solution. 

    Thursday, November 17, 2011 6:09 PM
  • Yup, that's what I have, and the removable storage service is starting successfully.  Client is at 4.6, while the Guardian Edge software is only at 3.4.
    Thursday, November 17, 2011 6:29 PM