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Windows 7 Blue Screen after playing a game... RRS feed

  • Question

  • So I've installed Windows 7 Professional (64 bit) on my Macbook Pro, and it's been running fine. 

    Recently, it's becoming more and more common for me to get the Blue Screen, and this always happens after I play a game.

    What are some tests I can run to fix this? Is it perhaps because of the graphics card?


    Thanks in advance!

    Thursday, December 30, 2010 3:50 AM

Answers

  • Hi,

    please update the following 2 drivers:

    Broadcom NetXtreme Gigabit Ethernet:

        Image path: \SystemRoot\system32\DRIVERS\b57nd60a.sys
        Image name: b57nd60a.sys
        Timestamp:        Fri May 29 03:57:35 2009

    and the XBOX 360 controller drivers:

        Image path: \SystemRoot\system32\DRIVERS\xusb21.sys
        Image name: xusb21.sys
        Timestamp:        Wed Apr 08 16:28:44 2009

    they cause the crashes:

    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)

    Arguments:
    Arg1: ffffffffc0000005, The exception code that was not handled

    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - access violation

    STACK_TEXT: 
    xusb21 +0x2a03
    0xfffffa80`0550c3e0
    ndis!NdisMQueueDpcEx+0xdf
    b57nd60a +0x55ce
    0xfffffa80`00010000


    best regards
    André


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Proposed as answer by Andre.Ziegler Friday, December 31, 2010 1:14 PM
    • Marked as answer by Cloud_TS Monday, January 3, 2011 7:37 AM
    Friday, December 31, 2010 1:14 PM

All replies

  • A bugcheck (BSOD) is a mechanism to protect your PC from damage like a kernel panic you know from Apple/Linux.

    Because it happens while playing games, it may be a temperature or a graphic card issue.

    To see the cause I have to take a look at the dumps with the Debugging Tools for Windows.

    Please start the Windows Explorer and go to the folder C:\Windows\Minidump. Next, copy the dmp files to your desktop, zip all dmp into 1 zip file and upload the zip file to your public Skydrive [1] folder and post a link here.

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Thursday, December 30, 2010 12:17 PM
  • Thanks. I have uploaded the files compressed into the "BSODdump.zip" file.

     

    http://cid-126b203239ce50f4.office.live.com/self.aspx/.Public/BSODdump.zip

    Friday, December 31, 2010 8:13 AM
  • Hi,

    please update the following 2 drivers:

    Broadcom NetXtreme Gigabit Ethernet:

        Image path: \SystemRoot\system32\DRIVERS\b57nd60a.sys
        Image name: b57nd60a.sys
        Timestamp:        Fri May 29 03:57:35 2009

    and the XBOX 360 controller drivers:

        Image path: \SystemRoot\system32\DRIVERS\xusb21.sys
        Image name: xusb21.sys
        Timestamp:        Wed Apr 08 16:28:44 2009

    they cause the crashes:

    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)

    Arguments:
    Arg1: ffffffffc0000005, The exception code that was not handled

    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - access violation

    STACK_TEXT: 
    xusb21 +0x2a03
    0xfffffa80`0550c3e0
    ndis!NdisMQueueDpcEx+0xdf
    b57nd60a +0x55ce
    0xfffffa80`00010000


    best regards
    André


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Proposed as answer by Andre.Ziegler Friday, December 31, 2010 1:14 PM
    • Marked as answer by Cloud_TS Monday, January 3, 2011 7:37 AM
    Friday, December 31, 2010 1:14 PM
  • Thank you very much!

    I'm not sure what this NetXtreme Gigabit Ethernet is, but the Xbox controller seems to be coming from the ps3 emulator I'm using to play th egame.

     

    I will search for an appropriate update for these drives and hopefully it'll solve the BSOD. Thanks again!

    Friday, December 31, 2010 3:26 PM
  •  NetXtreme Gigabit Ethernet is,

    This is your your Broadcom network card. Update this driver.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Saturday, January 1, 2011 11:57 AM