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Quicken Launch Error RRS feed

  • Question


  • I have attempted to load Quicken 2016 Home & Business; the application installs without error, but fails to launch.

    I can successfully load and run 2013 and prior versions, but have encountered this problem beginning with their 2014 version. I am not a developer, but have had some software and systems experience.

    I have exhausted Intuit support and they do not to have the ability to pass this to anyone more advanced.  If it at all possible I would like to resolve this without the shotgun approach of reloading the system.


    Below is my system info, the windows application event log error messages and, and output from Windows Debugger.
     

    My System Info:

    OS Name    Microsoft Windows 7 Professional
    Version    6.1.7601 Service Pack 1 Build 7601
    Other OS Description     Not Available
    OS Manufacturer    Microsoft Corporation
    System Manufacturer    Hewlett-Packard
    System Model    HP EliteBook 8560p
    System Type    x64-based PC
    Processor    Intel(R) Core(TM) i5-2520M CPU @ 2.50GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
    BIOS Version/Date    Hewlett-Packard 68SCF Ver. F.42, 7/15/2013
    SMBIOS Version    2.6
    Windows Directory    C:\Windows
    System Directory    C:\Windows\system32
    Boot Device    \Device\HarddiskVolume1
    Locale    United States
    Hardware Abstraction Layer    Version = "6.1.7601.17514"
    Time Zone    Mountain Daylight Time
    Installed Physical Memory (RAM)    4.00 GB
    Total Physical Memory    3.95 GB
    Available Physical Memory    1.21 GB
    Total Virtual Memory    7.90 GB
    Available Virtual Memory    3.87 GB
    Page File Space    3.95 GB
    Page File    C:\pagefile.sys


    Windows Event Log:

    Event 1026, .NET Runtime

    Application: qw.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.BadImageFormatException
       at QuickenWindow.SplashScreen..ctor()
       at QuickenWindow.Program.ShowSplash()
       at System.Threading.ThreadHelper.ThreadStart_Context(System.Object)
       at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
       at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
       at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
       at System.Threading.ThreadHelper.ThreadStart()



    Event 1000, Application Error

    Faulting application name: qw.exe, version: 25.1.2.10, time stamp: 0x5640d978
    Faulting module name: KERNELBASE.dll, version: 6.1.7601.23418, time stamp: 0x5708a7e4
    Exception code: 0xe0434352
    Fault offset: 0x0000c54f
    Faulting process id: 0x2050
    Faulting application start time: 0x01d1f3e8036cbbcf
    Faulting application path: C:\Program Files (x86)\Quicken\qw.exe
    Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
    Report Id: 41f44549-5fdb-11e6-801a-463500000031


    Microsoft (R) Windows Debugger Version 10.0.14321.1024 X86
    Copyright (c) Microsoft Corporation. All rights reserved.

    CommandLine: "C:\Program Files (x86)\Quicken\qw.exe"
    Symbol search path is: srv*
    Executable search path is:
    ModLoad: 01370000 013e4000   qw.exe  
    ModLoad: 77cb0000 77e30000   ntdll.dll
    ModLoad: 6df00000 6df4a000   C:\Windows\SysWOW64\MSCOREE.DLL
    ModLoad: 76470000 76580000   C:\Windows\syswow64\KERNEL32.dll
    ModLoad: 75f40000 75f87000   C:\Windows\syswow64\KERNELBASE.dll
    (1ae4.1b80): Break instruction exception - code 80000003 (first chance)
    eax=00000000 ebx=00000000 ecx=48910000 edx=000edcd8 esi=fffffffe edi=00000000
    eip=77d417a4 esp=002ffaec ebp=002ffb18 iopl=0         nv up ei pl zr na pe nc
    cs=0023  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00000246
    ntdll!LdrpDoDebuggerBreak+0x2c:
    77d417a4 cc              int     3


    • Moved by DotNet Wang Wednesday, September 7, 2016 3:00 AM
    Thursday, August 18, 2016 10:19 PM

Answers

  • Hi Judoka55,

    Thank you for posting here.

    Based on my search. I am not sure whether Quicken 2016 Home is the third product.

    I would suggest you can post your issue on Quicken 2016 Home forum.

    According to MSDN policy. I will move the thread to off-topic.

    Best Regards,

    Hart


    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place. Click HERE to participate the survey.

    • Proposed as answer by Hart Wang Monday, August 22, 2016 6:31 AM
    • Marked as answer by DotNet Wang Wednesday, September 7, 2016 3:00 AM
    Friday, August 19, 2016 8:06 AM

All replies

  • Hi Judoka55,

    Thank you for posting here.

    Based on my search. I am not sure whether Quicken 2016 Home is the third product.

    I would suggest you can post your issue on Quicken 2016 Home forum.

    According to MSDN policy. I will move the thread to off-topic.

    Best Regards,

    Hart


    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place. Click HERE to participate the survey.

    • Proposed as answer by Hart Wang Monday, August 22, 2016 6:31 AM
    • Marked as answer by DotNet Wang Wednesday, September 7, 2016 3:00 AM
    Friday, August 19, 2016 8:06 AM
  • I appreciate your response, but I have exhausted the Quicken/Intuit help.  Is it possible to find someone at Microsoft interpret the windows error logs I have posted?
    Sunday, August 21, 2016 9:10 PM
  • Hi Judoka55,

    Thank you for feedback.

    >>Is it possible to find someone at Microsoft interpret the windows error logs I have posted

    Sorry, I cannot. Because everyone has their own things to do. Your issue is related to the third product.  we don't have more time on it.

    I hope you can understand.

    Best Regards,

    Hart


    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place. Click HERE to participate the survey.


    • Edited by Hart Wang Monday, August 22, 2016 6:25 AM
    Monday, August 22, 2016 6:24 AM