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Two Desktops One User RRS feed

  • Question

  • We have Windows 7 users in a call center. The call center takes calls for two different lines of business.

    What we are trying to do is to have the call center users be able to switch to a different desktop profile when required depending on the customer type.

    The part that I am having difficulty with is how do we prevent the user from accessing the applications of the other line of business.

    For example lets we have to Business A and Business B.

    Lets say a call center rep gets a call for Business type A. Their desktop will have all the applications and desktop icons required to do thier job. But they should have absolutely no access to the Applications and icons of Business B.

    When Business B customer calls in, they will switch to a different desktop/profile and now have applications and icos that relate to Business B but not be able access Business A software or icons.

    Can anyone recommend an approach. I was thinking maybe roaming profiles with GPO?

    Thanks

    Thursday, August 16, 2012 8:24 PM

Answers

  • Hi,


    Why you want to prevent the user to access the B applications when get the business A call?


    If you want to achieve this, please create the two accounts and set the application permission for each account.


    If you only want to create the different desktop for different business lines, you can consider to use Virtual Desktop. You can download and learn more information here.

    http://technet.microsoft.com/en-us/sysinternals/cc817881.aspx


    Kim Zhou

    TechNet Community Support

    • Marked as answer by Cloud_TS Friday, August 24, 2012 9:35 AM
    Monday, August 20, 2012 7:49 AM

All replies

  • I don't understand the problem. Is it that the customer having a problem will connect to a session on the computer used by the call center operator? If so, I can see a potential issue there.

    If it is just a matter of the call center operator being able to work in a configuration like that of whichever company the person with the problem works for, that should not be a problem, as he will need access to both configurations, though not at the same time.

    Same issue if the call center operator connects remotely to the network of the customer calling.

    If you are just asking how best to allow this switching of profiles, you could consider:

    1. installing virtual software (VMware or VirtualPC) on each call center operator's PC so they can open a window on any kind of desktop configuration (even complete with access to the customer's network).
    2. installing virtual software on a server and creating multiple instances of the different customer configurations. the call center operator then just connects to whichever virtual system is available having the customer's configuration.


    Al Dunbar -- remember to 'mark or propose as answer' or 'vote as helpful' as appropriate.

    Thursday, August 16, 2012 9:16 PM
  • What about giving the call center user 2 different windows account and each account has its own profile?
    Friday, August 17, 2012 6:44 PM
  • Hi,


    Why you want to prevent the user to access the B applications when get the business A call?


    If you want to achieve this, please create the two accounts and set the application permission for each account.


    If you only want to create the different desktop for different business lines, you can consider to use Virtual Desktop. You can download and learn more information here.

    http://technet.microsoft.com/en-us/sysinternals/cc817881.aspx


    Kim Zhou

    TechNet Community Support

    • Marked as answer by Cloud_TS Friday, August 24, 2012 9:35 AM
    Monday, August 20, 2012 7:49 AM