locked
Cancel a call transfer in Lync 2013 RRS feed

  • Question

  • Hi,

    Is it possible to cancel a transferred call using either the Lync 2010 or 2013 clients, either because the call isn't being answered or you've selected the wrong contact to transfer to. 

    Unless the user does a consultative transfer this seems impossible so all tips gratefully received.

    Thanks

    Monday, December 1, 2014 12:40 PM

Answers

  • Hi,

    I don't think you can do this with a blind transfer once the call has been passed off. Depending on the device / client that you are using to transfer the call however, you might be able to leverage 'Safe Transfer' functionality.

    Matt Landis has written a concise overview article here in relation to its use within the operation of the Lync attendant client, but also lists some useful nuggets of information including clients that support this. It should be noted though that there are now additional desk phones on the market that have been qualified for Lync since Matt wrote that article which also support Safe Transfer.

    Kind regards
    Ben


    Note: If you find a post informative, please mark it so using the arrow to the left. If it answers a question you've asked, please mark the thread as answered to aid others when they're looking for solutions to similar problems or queries.


    • Edited by Ben Donaldson Monday, December 1, 2014 8:12 PM
    • Proposed as answer by Eason Huang Tuesday, December 2, 2014 6:01 AM
    • Marked as answer by Eason Huang Monday, December 15, 2014 1:33 AM
    Monday, December 1, 2014 2:20 PM

All replies

  • Hi,

    I don't think you can do this with a blind transfer once the call has been passed off. Depending on the device / client that you are using to transfer the call however, you might be able to leverage 'Safe Transfer' functionality.

    Matt Landis has written a concise overview article here in relation to its use within the operation of the Lync attendant client, but also lists some useful nuggets of information including clients that support this. It should be noted though that there are now additional desk phones on the market that have been qualified for Lync since Matt wrote that article which also support Safe Transfer.

    Kind regards
    Ben


    Note: If you find a post informative, please mark it so using the arrow to the left. If it answers a question you've asked, please mark the thread as answered to aid others when they're looking for solutions to similar problems or queries.


    • Edited by Ben Donaldson Monday, December 1, 2014 8:12 PM
    • Proposed as answer by Eason Huang Tuesday, December 2, 2014 6:01 AM
    • Marked as answer by Eason Huang Monday, December 15, 2014 1:33 AM
    Monday, December 1, 2014 2:20 PM
  • Ben is correct. You cannot do it if you are using a blind transfer.


    Please “Vote As Helpful” and/or “Mark As Answer” if this post helped you.

    Monday, December 1, 2014 3:04 PM
  • Thanks both. Looks like Safe Transfer is our only real option.

    Cheers

    Monday, December 1, 2014 3:47 PM
  • This is correct.


    Please “Vote As Helpful” and/or “Mark As Answer” if this post helped you.

    Monday, December 1, 2014 3:48 PM