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Outlook 2013 cannot add e-mail account RRS feed

  • Question

  • I recently upgraded a working Office 2007 installation to Office 2013. All works except Outlook. The user has an Office 365 account. When I go through the add account wizard, I get three green ticks and the message 'You must restart Outlook for the changes to take effect'. When I restart Outlook, there are no e-mail accounts.

    If I try to add an account from the mail applet in control panel I get 'outlook must be online to complete this action' - But the system is definitely online.

    I have tried uninstalling office and reinstalling it, I have even tried installing a Pro version of Office 2013 and I get the same problem.

    I have deleted the profile and created a brand new one - same problem.

    This is extremely frustrating. The business user has now been disconnected from mail for over a day.

    Surely there is a simple solution to this error?? All I want to do is add an email account!

    Wednesday, February 17, 2016 5:21 AM

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