none
No Permission To Send Email In OWA

    Question

  • Hi, currently I've an issue that user in my organization can't send email from their own mailbox, the email is stuck in the draft and returned this error:

    You don't have permission to perform this action.
    How to fix this problem?

    Thursday, February 4, 2016 9:56 AM

Answers

  • Hi David,

    Thanks for your reply, it happens for all users, I think it's related to Transport Service and Mail Flow Configuration, currently my server doesn't have public domain (company.com), and I've configured with local domain (company.local), but recently I has arranged with my ISP for this, so I configured my Mail Flow Configuration to point to the new domain (company.com) which not yet been activated for easier configuration when the new domain is activated. I believe the permission denied is like the Sent Mail was already sent to the Transport Service but it still remained in the User Draft Folder, which locked by the Transport Service so the user doesn't have the permission to access that object. When I restarted the Server (machine), my email was sent, but with following status in Exchange Queue:

    What should I do to make this work?

    The mail sitting in the user's Drafts folder is something different than what you are seeing in the queue.  

    Generally, when the mail is just sitting in the drafts folder it hasn't made it to the Submission Queue on the Exchange Server.  For that issue I would check to make sure the transport services are running. If they are running then take a look at the Windows event viewer and see what's going on there.  If there's nothing there, you may need to enable protocol logging on your receive connectors and see what they have to say.

    For the message that's currently stuck in your queue, it looks like Exchange cannot find an mx record for the domain you are using.  If that's for your internal domain did you configure it as an accepted domain?

    https://technet.microsoft.com/en-us/library/bb124423(v=exchg.150).aspx

    http://www.msexchange.org/articles-tutorials/exchange-server-2010/management-administration/accepted-domains-part1.html

    Also, a great resource review would be the Exchange Deployment assistant, it basically gives you step by step instructions on installing Exchange as well as some basic configuration.

    https://technet.microsoft.com/en-us/office/dn756393.aspx


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread

    Saturday, February 6, 2016 2:35 PM

All replies

  • Hi, currently I've an issue that user in my organization can't send email from their own mailbox, the email is stuck in the draft and returned this error:

    You don't have permission to perform this action.
    How to fix this problem?

    I think you should check to see if they have any mail restrictions applied to their account.

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread

    Thursday, February 4, 2016 2:57 PM
  • This is the fresh installation from Exchange 2013, it was succeeded before, but after I configured mail flow it doesn't work anymore, not even if I revert the changes.
    Thursday, February 4, 2016 4:12 PM
  • This is the fresh installation from Exchange 2013, it was succeeded before, but after I configured mail flow it doesn't work anymore, not even if I revert the changes.
    Is it one user or multiple users?

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread

    Thursday, February 4, 2016 6:30 PM
  • Hi,

    Please confirm whether the issue happens to all users or a specific user to narrow down the issue.

    If the issue occur on a user, try to move the problematic user to another mailbox database.

    If the issue persists, try a mailbox repair job with New-MailboxRepairRequest:

    https://technet.microsoft.com/en-us/library/Ff625221(v=EXCHG.141).aspx    

    On server side, restart the transport service to test.

    Please also double check and compare the authentication for OWA virtual directory.

    https://technet.microsoft.com/en-us/library/gg247612(v=exchg.150).aspx

    Regards,

    David


    Friday, February 5, 2016 6:35 AM
    Moderator
  • Hi David,

    Thanks for your reply, it happens for all users, I think it's related to Transport Service and Mail Flow Configuration, currently my server doesn't have public domain (company.com), and I've configured with local domain (company.local), but recently I has arranged with my ISP for this, so I configured my Mail Flow Configuration to point to the new domain (company.com) which not yet been activated for easier configuration when the new domain is activated. I believe the permission denied is like the Sent Mail was already sent to the Transport Service but it still remained in the User Draft Folder, which locked by the Transport Service so the user doesn't have the permission to access that object. When I restarted the Server (machine), my email was sent, but with following status in Exchange Queue:

    What should I do to make this work?

    Saturday, February 6, 2016 2:42 AM
  • Hi David,

    Thanks for your reply, it happens for all users, I think it's related to Transport Service and Mail Flow Configuration, currently my server doesn't have public domain (company.com), and I've configured with local domain (company.local), but recently I has arranged with my ISP for this, so I configured my Mail Flow Configuration to point to the new domain (company.com) which not yet been activated for easier configuration when the new domain is activated. I believe the permission denied is like the Sent Mail was already sent to the Transport Service but it still remained in the User Draft Folder, which locked by the Transport Service so the user doesn't have the permission to access that object. When I restarted the Server (machine), my email was sent, but with following status in Exchange Queue:

    What should I do to make this work?

    The mail sitting in the user's Drafts folder is something different than what you are seeing in the queue.  

    Generally, when the mail is just sitting in the drafts folder it hasn't made it to the Submission Queue on the Exchange Server.  For that issue I would check to make sure the transport services are running. If they are running then take a look at the Windows event viewer and see what's going on there.  If there's nothing there, you may need to enable protocol logging on your receive connectors and see what they have to say.

    For the message that's currently stuck in your queue, it looks like Exchange cannot find an mx record for the domain you are using.  If that's for your internal domain did you configure it as an accepted domain?

    https://technet.microsoft.com/en-us/library/bb124423(v=exchg.150).aspx

    http://www.msexchange.org/articles-tutorials/exchange-server-2010/management-administration/accepted-domains-part1.html

    Also, a great resource review would be the Exchange Deployment assistant, it basically gives you step by step instructions on installing Exchange as well as some basic configuration.

    https://technet.microsoft.com/en-us/office/dn756393.aspx


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread

    Saturday, February 6, 2016 2:35 PM
  • Yeah you right, the screenshot above is for Exchange cannot find an mx record, but actually I already have both accepted domains: ".local" and ".com". I configured the Mail Flow based on https://technet.microsoft.com/en-us/library/jj218640(v=exchg.160).aspx. I've checked also the Transport Service is running.
    Saturday, February 6, 2016 2:44 PM