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Skype for Business Online - User Is Prompted With Expired Certificate Popup RRS feed

  • Question

  • Hi All,

    We deployed Skype for Business Online with the Office 365 which is using the federated identities. When users log in to their workstation the users are prompted with pop-up message that their certificates are expired. That happens to the the users which already logged in to that workstation before. The same users when they log to different workstations are not prompted with the expiration notice even though the certificates are expired. The users on the "working" workstations have their certificates renewed silently.

    Question: how to make he certificates to renew silently?

    Failing workstation

    Working workstation

    Many thanks, in advance!

    • Edited by VictoriaMnfd Thursday, September 29, 2016 12:20 PM
    Thursday, September 29, 2016 12:10 PM

Answers

  • Hi Victoria, 

    These certificate get downloaded automatically or get renewed from the server side without any intervention , unless and untill the MMC is having some group policies or any restriction in updating the Cert manager console.  Look for third party programs or apps installed in the machine and check you can also perform a clean boot on the machines. Try creating a new profile for the Lync  users and then make them sign in and check  if the issue is happening 


    Linus || Please mark posts as answers/helpful if it answers your question.

    • Proposed as answer by jim-xu Friday, September 30, 2016 6:56 AM
    • Marked as answer by VictoriaMnfd Friday, September 30, 2016 9:51 PM
    Friday, September 30, 2016 5:52 AM
  • Hi VictoriaMnfd,

    Welcome to our forum.

    In addition to above suggestions, if the PC’s certificate was not renewed automatically, please restart PC to have a try.

    If there are any questions or issues, please be free to let me know and we will pleasure to help you. If the above suggestion are helpful to you, please make it as answer so that someone who has similar issue could find this thread as soon as possible.

    Best Regard,
    Jim Xu
    TechNet Community Support


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Marked as answer by VictoriaMnfd Friday, October 21, 2016 5:03 AM
    Friday, September 30, 2016 7:00 AM

All replies

  • Hi Victoria, 

    These certificate get downloaded automatically or get renewed from the server side without any intervention , unless and untill the MMC is having some group policies or any restriction in updating the Cert manager console.  Look for third party programs or apps installed in the machine and check you can also perform a clean boot on the machines. Try creating a new profile for the Lync  users and then make them sign in and check  if the issue is happening 


    Linus || Please mark posts as answers/helpful if it answers your question.

    • Proposed as answer by jim-xu Friday, September 30, 2016 6:56 AM
    • Marked as answer by VictoriaMnfd Friday, September 30, 2016 9:51 PM
    Friday, September 30, 2016 5:52 AM
  • Hi VictoriaMnfd,

    Welcome to our forum.

    In addition to above suggestions, if the PC’s certificate was not renewed automatically, please restart PC to have a try.

    If there are any questions or issues, please be free to let me know and we will pleasure to help you. If the above suggestion are helpful to you, please make it as answer so that someone who has similar issue could find this thread as soon as possible.

    Best Regard,
    Jim Xu
    TechNet Community Support


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Marked as answer by VictoriaMnfd Friday, October 21, 2016 5:03 AM
    Friday, September 30, 2016 7:00 AM