locked
Trouble using PSTN Gateway & Assigning SNOM 320 RRS feed

  • Question

  • Hi there,

    After successfully installing Lync on a 2008 x64 machine, fully integrated with everything it needs to and i've tested everything i can think of, i cannot make either my softphone (the Lync client) or my IP Phone (SNOM 320) make internal or external calls.

    When i try on the softphone, i get an error stating "Your organization does not support calling this number" and when I'm on the snom, nothing happens.

    I think I'm just missing something simple but i cannot seem to get it to work - any ideas?

    • Moved by Ben-Shun Zhu Wednesday, December 15, 2010 7:13 AM incorrect queue (From:Lync Clients and Devices)
    Tuesday, December 14, 2010 2:36 PM

All replies

  • - Do you have a mediation server role deployed?
    - Do you have a gateway, direct sip integration or SIP trunk deployed and configured?
    - Did you assign the users telephony phone numbers and enabled them for enterprise voice?
    - Did you configure voice routing (dial plan, voice policies, routes, pstn usage, ...) ?

    Looks like your current configuration does not permit calling outside numbers, which may indicate missing routing or wrong policy configuration.

    See "Deploying Enterprise Voice" for more information.


    Technical Specialist Microsoft OCS & UC Voice Specialisation - http://www.uwictpartner.be
    If you think my post is the answer to your question, please mark it as answer so future visitors can easily find it.
    Wednesday, December 15, 2010 6:47 PM