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The WSUS content directory is not accessible.

Question
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I'm getting the following error from my WSUS server when trying to download content:
- System
- Provider
[ Name] Windows Server Update Services
- EventID 12072
[ Qualifiers] 0
Level 2
Task 9
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2017-02-21T18:45:04.000000000Z
EventRecordID 51580
Channel Application
Computer amc-wsus02.amcfirst.com
Security
- EventData
The WSUS content directory is not accessible. System.Net.WebException: The remote server returned an error: (404) Not Found. at System.Net.HttpWebRequest.GetResponse() at Microsoft.UpdateServices.Internal.HealthMonitoring.HmtWebServices.CheckContentDirWebAccess(EventLoggingType type, HealthEventLogger logger)
I gave the WSUS content share permissions and is accessible by domain users:
everyone = Full Control
Network Service = Full Control
WSUS Administrators = Full Control
Domain Users = Full Control
I'm at my wits end with this.
Tuesday, February 21, 2017 7:26 PM
Answers
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The issue was in IIS. I reconfigured the Physical path to the content directory, using the drive letter and path instead of unc path.
- Marked as answer by Kulibaboo Tuesday, April 18, 2017 12:54 PM
Tuesday, April 18, 2017 12:54 PM
All replies
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Hi Kulibaboo,
1. What is the version of your WSUS server?
2. Where do you store the WSUS content folder, it's not recommended to store the WSUS Content folder in a network path;
3. Please check the permission of the WSUS Content folder, check if NETWORK SERVICE has full permission.
Best Regards,
Anne
Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.Wednesday, February 22, 2017 6:19 AM -
The WSUS server is Server 2012 R2 standard.
The content folder is located on the D:\ of the same server.
Network Service has full control.
I was able to fix that issue by changing the physical path to the the content folder in IIS fro UNC path to D:\WSUS\WSUSContent.
I have a new error in the event logs now. As you can see below its not very helpful of whats going on.
- System - Provider [ Name] Windows Server Update Services - EventID 10032 [ Qualifiers] 0 Level 2 Task 7 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2017-02-22T10:17:39.000000000Z EventRecordID 51744 Channel Application Computer amc-wsus02.amcfirst.com Security - EventData
The server is failing to download some updates.
Wednesday, February 22, 2017 4:13 PM -
Hi Kulibaboo,
Please reset the WSUS to re-download the update files to WSUS Content folder:
C:\program files\update services\tools>wsusutil reset
Check if after the reset, WSUS server could download the files, if not, check the event log again, especially check if there are event 364.
Best Regards,
Anne
Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.Friday, February 24, 2017 3:14 AM -
The issue was in IIS. I reconfigured the Physical path to the content directory, using the drive letter and path instead of unc path.
- Marked as answer by Kulibaboo Tuesday, April 18, 2017 12:54 PM
Tuesday, April 18, 2017 12:54 PM -
How did you do it?Monday, February 5, 2018 4:46 PM
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How did you do it? thanks.Tuesday, February 6, 2018 8:15 AM
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Preferred IPV4 over six, rebooted server and WSUS working again. Server 2012 R2.Thursday, April 19, 2018 7:55 AM
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You can change it in the IIS console.
Under the Advanced settings of the Content folder.
Cheer,
Ramon
Cheer,
Ramon
Monday, June 11, 2018 1:15 PM -
Had the same issue.... Physical path to the content directory was configured with drive letter already... changed it to UNC path...and voila.... updates started downloadingWednesday, October 30, 2019 2:14 PM