Workfow with additional criteria is not fired RRS feed

  • Question

  • I want to apply template to created incident where AssignedToUser is not specified.

    Do the next:

    1. Go to Administration -> Workflow -> Configuration
    2. Open "Incident event workflow configuration"
    3. Click Add, enter Name and Description, Check for events: When an incident is created
    4. Select Incident -> Assigned To User, check the "User Name" field
    5. Click Add, select "Is Empty" condition
    6. Select tepmplate, save workflow
    7. Create new incident
    8. Workflow is not fired

    Where did I do mistake?

    Sunday, November 14, 2010 12:50 AM

All replies

  • Hi,

    In step 4 you say that you are using the 'Assigned To User', this should be the 'Affected User'.



    Mark | http://www.silversands.co.uk
    Sunday, November 14, 2010 6:18 AM
  • Sorry, just misprint in description, edited.
    Sunday, November 14, 2010 3:17 PM