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authenticator for outllok email on windows 10 RRS feed

  • Question

  • Hello, i have authenticator app on my phone and have only had to use it recently to reset email on my tablet. Now i am trying to get email on my computer but get an error that says my password has changed when we havent changed the password ever as we have multiple devises that access the account. Do i have to use the authenticator to sign in to my outlook email account on my computer?
    Saturday, September 16, 2017 2:52 AM

All replies

  • Hi Rest066c,

    Which app are you use to login your outlook account? Mail or office outlook?

    Do you mean you can use other devices to log in this outlook account with the same account and password, but can't use this password on the computer?

    As a workaround, could you please use IE or other browsers to test it.

    To troubleshoot this issue more efficiently, could you please show me the error screenshot here? 

    Best regards,

    Jason


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    Monday, September 18, 2017 5:55 AM