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IE11 Install Error - Neutral package installation failed and A required certificate is not within its validity period RRS feed

  • Question

  • IE11 keeps failing to install against a domain joined Windows 7 SP1 x64 system with IE9. I have tried the offline and normal installers from Microsoft, for Win7 SP1 x64, and both fail shortly after starting. I followed the steps here to check all 6 PreReq updates:

    http://support.microsoft.com/kb/2847882

    I manually downloaded and tried to install all 6 required updates listed, all of them said they were either non applicable or already installed. When I run the IE11 installation it fails and points me to the IE Troubleshooter, I followed all those steps too and nothing else worked.

    These seem to be the key lines from the IE11_main.log:

    00:43.883: INFO:    Installing with the downloaded package. C:\WINDOWS\TEMP\IE18E79.tmp\IE11-neutral.Downloaded.cab
    00:43.915: INFO:    Launched package installation: C:\WINDOWS\SysNative\dism.exe /online /add-package /packagepath:C:\WINDOWS\TEMP\IE18E79.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
    01:08.953: INFO:    Process exit code 0x800B0101 (-2146762495) [A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file. ]
    01:09.000: ERROR:   Neutral package installation failed (exit code = 0x800b0101 (2148204801)).
    01:09.015: INFO:    No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.

    Does anyone have any ideas why this installation is not working?

    Thursday, October 23, 2014 8:11 PM

Answers

  • Start here: http://support.microsoft.com/kb/2328240

    Are you attempting to install IE11 via Windows Update or manually?

    .


    ~Robear Dyer (PA Bear) MS MVP-Windows Client since 2002 Disclaimer: MS MVPs neither represent nor work for Microsoft


    Thursday, October 23, 2014 11:18 PM
  • Thanks I followed that and just ran this command as listed:

    certutil -urlcache * delete

    It deleted 17 entries. After that the Install worked fine. I am installing it from the Microsoft IE11 Offline Installer: IE11-Windows6.1-x64-en-us.exe

    We have a sccm package setup to install this on our workstations and that normally works, but in some cases it fails. Our backup process is just using the .exebut then when that fails I suspect their is a separate issue such as it appears in this case.

    Thanks for the tip.

    Monday, October 27, 2014 4:42 PM

All replies

  • Start here: http://support.microsoft.com/kb/2328240

    Are you attempting to install IE11 via Windows Update or manually?

    .


    ~Robear Dyer (PA Bear) MS MVP-Windows Client since 2002 Disclaimer: MS MVPs neither represent nor work for Microsoft


    Thursday, October 23, 2014 11:18 PM
  • Hi,

    Since IE 11 is still installed via Windows update, please also check following suggestions:

    Windows Update error 800b0101
    http://windows.microsoft.com/en-hk/windows/windows-update-error-800b0101#1TC=windows-7

    Error 0x800B0100 when you try to install Windows Updates or Microsoft Updates
    http://support.microsoft.com/kb/956702


    Kate Li
    TechNet Community Support

    Friday, October 24, 2014 6:58 AM
    Moderator
  • 00:43.915: INFO:    Launched package installation: C:\WINDOWS\SysNative\dism.exe /online /add-package /packagepath:C:\WINDOWS\TEMP\IE18E79.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
    01:08.953: INFO:    Process exit code 0x800B0101 (-2146762495) [A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file. ]

    The code may have changed but it looks like the problem causing it is still there.

    http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/i-get-error-9c59-when-updating-internet-explorer/03d4473a-867b-44a5-9a37-913e9a5879cf?page=8&msgId=afe85da0-36e0-4160-860b-d2973e78c8b9

    Note that the solution shown there is controversial, e.g. supposedly "unnecessary".  Then why does it work for so many?



    Robert Aldwinckle
    ---

    Friday, October 24, 2014 6:22 PM
    Answerer
  • Thanks I followed that and just ran this command as listed:

    certutil -urlcache * delete

    It deleted 17 entries. After that the Install worked fine. I am installing it from the Microsoft IE11 Offline Installer: IE11-Windows6.1-x64-en-us.exe

    We have a sccm package setup to install this on our workstations and that normally works, but in some cases it fails. Our backup process is just using the .exebut then when that fails I suspect their is a separate issue such as it appears in this case.

    Thanks for the tip.

    Monday, October 27, 2014 4:42 PM
  • You're welcome and thanks for your feedback.

    Follow-up:

    Has a Norton (not Symantec) application and/or a McAfee application ever been installed on the computer?

    Did a Norton free-trial or a McAfee free-trial (PICK ONE) come preinstalled on the computer when it was brand-new? (Doesn't matter if it was never used or activated.)


    ~Robear Dyer (PA Bear) MS MVP-Windows Client since 2002 Disclaimer: MS MVPs neither represent nor work for Microsoft

    Monday, October 27, 2014 6:14 PM
  • You're welcome and thanks for your feedback.

    Follow-up:

    Has a Norton (not Symantec) application and/or a McAfee application ever been installed on the computer?

    Did a Norton free-trial or a McAfee free-trial (PICK ONE) come preinstalled on the computer when it was brand-new? (Doesn't matter if it was never used or activated.)


    ~Robear Dyer (PA Bear) MS MVP-Windows Client since 2002 Disclaimer: MS MVPs neither represent nor work for Microsoft


    This is our domain image, so it never had McAfee or Norton on it, it does have SEP.
    Tuesday, October 28, 2014 6:58 PM