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Confidential options is not visible under Outlook 2016 in Windows 7 RRS feed

  • Question

  • Team,

    Due to a legacy dependency in our environment , we need to upgrade users to OFFICE 2016 in windows 7 from office 2013. Doing so we see users are not able to see the "Confidential" option under "Encrypt" when they are trying to send emails. They are able to open confidential emails but not send . 

    Help me with the steps to get all the templates added under "Encrypt " . I know there is a registry fix but forgot the steps . 

    Please assist 

    • Moved by Perry-Pan Thursday, June 13, 2019 2:21 AM
    Wednesday, June 12, 2019 5:35 AM

All replies

  • Hi Sujiharan,

    Can you set "Confidential" permission on OWA?

    What’s your account type? Exchange online?

    Does this issue happen to all users in your environment?

    What’s the license information of Office 2016? Would you mind providing following screenshot for further research?


    Rights management templates requires specific Outlook license such as Office 365 Proplus or Office 2016 Professional.

    Please install available updates for Office 2016 to see if there are any improvements.

    If none of these is your case, please create a new profile to test the results.

    Any updates, please feel free to post back.

    Regards,

    Perry


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


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    • Proposed as answer by Perry-Pan Friday, June 14, 2019 7:21 AM
    Thursday, June 13, 2019 2:21 AM
  • Hi Sujiharan,

    Have you found a fix for this issue?

    Just check if the information is helpful to you. If the reply is helpful, would you mind helping mark it as answer?

    Your action would be helpful to other users who encounter the same issue and read this thread :)

    Regards,

    Perry


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    • Proposed as answer by Perry-Pan Thursday, June 20, 2019 6:39 AM
    • Unproposed as answer by Perry-Pan Thursday, June 20, 2019 6:39 AM
    Monday, June 17, 2019 7:17 AM