locked
Activesync accounts in MS Outlook 365 RRS feed

  • Question

  • I have mail server which offer MS Exchange ActiveSync protocol connections. All clients have MS Office 365 (2016).

    Everything was fine till latest Office 365 updates. Now when I setup new account in Outlook it doesn't offer ActiveSync protocol. It offer only: office 365, outlook.com, Google, Exchange, POP, IMAP.

    How can I setup new account via ActiveSync protocol?

    Monday, October 2, 2017 8:40 PM

Answers

  • With the release of Office 365 / Outlook 2016 (version 1708), the method to add a new MAIL profile in the MAIL Applet in the Windows Control Panel has changed and a side effect is it's no longer possible to select "Additional Server Types" when creating a new Outlook Connector email account in this location.

    This is an issue with Office 365 / Outlook 2016 (version 1708) specifically but Microsoft have already resolved and restored this functionality with the insider-build for Office 365 / Outlook 2016 (version 1710). Unfortunately, at the time of writing this article, it is not yet included in their automated Windows update process.

    It is possible to install the insider-build manually and the steps to do so are detailed here if you wish to do so.

    Thursday, October 5, 2017 12:46 PM

All replies

  • And what type of device are you setting up outlook on?
    Monday, October 2, 2017 8:45 PM
  • Hi Aleksandrs,

    In the previous Outlook version, the Exchange ActiveSync connection in Outlook desktop application is used for Microsoft Account such as Outlook.com, Hotmail.com etc. In Outlook 2016, there is an option for Outlook.com instead.

    I am not sure how your account is working with Exchange ActiveSync. If you want to setup your account in Outlook 2016, we  can try to use the Automatic account setup instead of manual configuration. Directly type the email address, click Next to let Outlook client to detect the better setup protocol for your account.

    Or we can consider to use POP or IMAP connection as a workaround.

    Best Regards,
    Winnie Liang


    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, October 3, 2017 5:20 AM
  • Hello.

    I'm happy about Outlook.com, but it means auto discovery. I haven't it.

    I need manual settings, like before.

    Thursday, October 5, 2017 12:21 PM
  • With the release of Office 365 / Outlook 2016 (version 1708), the method to add a new MAIL profile in the MAIL Applet in the Windows Control Panel has changed and a side effect is it's no longer possible to select "Additional Server Types" when creating a new Outlook Connector email account in this location.

    This is an issue with Office 365 / Outlook 2016 (version 1708) specifically but Microsoft have already resolved and restored this functionality with the insider-build for Office 365 / Outlook 2016 (version 1710). Unfortunately, at the time of writing this article, it is not yet included in their automated Windows update process.

    It is possible to install the insider-build manually and the steps to do so are detailed here if you wish to do so.

    Thursday, October 5, 2017 12:46 PM
  • With the release of Office 365 / Outlook 2016 (version 1708), the method to add a new MAIL profile in the MAIL Applet in the Windows Control Panel has changed and a side effect is it's no longer possible to select "Additional Server Types" when creating a new Outlook Connector email account in this location.

    This is an issue with Office 365 / Outlook 2016 (version 1708) specifically but Microsoft have already resolved and restored this functionality with the insider-build for Office 365 / Outlook 2016 (version 1710). Unfortunately, at the time of writing this article, it is not yet included in their automated Windows update process.

    It is possible to install the insider-build manually and the steps to do so are detailed here if you wish to do so.

    Thanks for your information sharing. It is very helpful.

    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, October 6, 2017 2:30 AM