How to initialize facial recognition or fingerprint biometrics RRS feed

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  • I have lost the facial recognition app to open my windows 10.

    You have to reinstall the Fingerprint application or related driver.

    Check your BIOS for biometric support:

    Press the Power button to start the computer, and press the F10 key to open the BIOS setup utility.
    Under System Configuration, look for a Biometric Device option; if it exists, enable it.
    Press F10 to save this setting and restart the computer.
    If a biometric option does not exist in your BIOS, then the fingerprint reader is always enabled.

    S.Sengupta,Microsoft MVP Windows and Devices for IT, Windows Insider MVP

    Saturday, January 6, 2018 1:07 AM
  • Hi,

    Did you mean Windows Hello facial recognition?

    If yes, you can refer to the following article and see if it helps.

    How to set up Windows Hello facial recognition in Windows 10

    Please Note: Since the websites are not hosted by Microsoft, the links may change without notice. Microsoft does not guarantee the accuracy of this information.

    Best Regards,


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    Monday, January 8, 2018 4:19 AM
  • Check for updates and restart your Surface

    Updates may be applicable to the device driver or pending restart. If this process is completed, problems with Windows Hello could be corrected. Select Start > Sets > Security & protection > Windows Update > Check for updates to check for updates. Install any needed updates. Select Start > Power > Reset (or Download and Restart) after downloading all necessary updates.

    Then attempt to sign up again with Windows Hello. You are automatically logged into Windows when your Surface recognises your face or fingerprint.

    Note that Windows shows such options in the login screen if you've set up multiple sign-in methods such as a password, PIN, and Windows Hi, etc. You must choose this option for Windows Hello to function.
    Monday, January 13, 2020 12:45 PM